Social Media Manager

Fabiola Ruth Samuels

Flat *, One Up Cash & Carry Building, 205 Connaught Road, Cravenby, 7493

Cell: 061-****-*** Alternative Cell: 062-****-*** Cell: 062-****-*** E-mail: adiel9@r.postjobfree.com

PROFILE:

• Experienced administrator;

• 15+ years of working experience;

• Computer literate;

• Experienced computerized switchboard operator;

• High level of interpersonal interaction combined with sound problem analysis capacity;

• Well-developed communication, planning and organization skills, with strong aptitude to for numbers;

• General Project management skills;

• Proven financial management skills;

• Proven Client Care liaison;

• High level of cognitive and emotional capacity;

• Versatile, adaptable and energetic;

AREAS OF COMPETENCIES:

Knowledge and experience of:

• Knowledge and practical experience of an internal and external communication/ telephone network.

• Managing Administration, Office Management, Office Administration.

• Knowledge & skills of commonly used concepts, practices and procedures as a Receptionist/Office Administrator/ P.A/ Secretary

• Handling of office equipment, i.e. photocopying, fax machines and computer.

• Organising, Implementation.

• Filing & Record Keeping.

• Administrative support to Team, Management and other departments.

• MS Word, MS Excel, PowerPoint, Internet, E-mail, Formsite System, Sharepoint, Zoipa,Junifer & Maxcall (UK Systems)

• Knowledge of collection process and methodologies

• Knowledge of the NCA as applicable to the collection’s environment

• Understanding of the various legal processes pertaining to the collection environment

• Understanding of the consumer credit environment

• Understanding of the Retail Credit Account Management business Skills:

• Effective communication skills in two of the Western Cape’s Official languages, i.e. English and Afrikaans.

• Planning skills organising abilities.

• Good written, verbal and non-verbal communication skills.

• Effective listening skills and good telephone etiquette.

• Negotiation and decision-making skills.

• Project, event management and organising skills. Page 2 of 5

• Advanced Computer skills: MS Word, MS Excel, MS Power Point and Outlook (E-mail).

• Time management and monitoring skills.

• Able to multi-task.

• Well trained & Skilled in working with people – customers

• Very quick & accurate comparing stock to paperwork, always showing great attention to detail.

• Strong problem solving organisational and negotiation skills Personal Attributes:

• Able to work under extreme pressure and able to deal with stressful situations and meet deadlines.

• Self-motivated, disciplined able to work independently and within a team context.

• Have fostered good working relations with clients.

• Personally, maintain morals and values and believe in the provision of quality outputs.

• Honest, Reliable & very hard-working person with a constant hunger to learn & gain knowledge.

Education:

Zetaweb Institution:

Diploma: Office Administration (Matric Equivalent NQF 4) 2019 Subjects: Office Practise; Communication; Information Processing; Public Administration Florida Senior Secondary School:

Grade 11: 1999

Subjects: Afrikaans 1st Language; English 2nd Language; Accounting; Geography; Biology; History.

Personal Information:

• Names Fabiola Ruth Samuels

• Gender Female

• Race Coloured

• Date of Birth 17 August 1980

• Identity Number 800********** (South African)

• Languages English & Afrikaans

Work Experience:

1. BES UTILITIES Building 1, Parc Du Cap Mispel Road Bellville

(DBC INTERNATIONAL)

Main job function – Advisor: 26 August 2020 - Current Page 3 of 5

Department: Correspondence

Functions- GDPR

• Operating of Telephone

Verifying clients’ proof of income documents

Meter reads via outbound call

Assist Clients via Webchat & Email

Customer Services Queries

Internal Training

BES UTILITIES Building 1, Parc Du Cap Mispel Road Bellville

(DBC INTERNATIONAL)

Learning and Development Centre

2. TFG Head Office Parow Centre 2

nd

Floor, Parow East

Main job function – Validations Agent: 2015 – June 2019 Reason for Leaving – Resigned for Career Advancement

• Verification of documents

Verifying clients’ proof of income documents

Verifying of bank statements

Verifying proof of allowance for students and senior citizens.

Completion of verification form

Validation of High and Low Risk Applications.

Identifies potential fraud and manages special accounts.

• Operating of Telephone

Outbound calls.

Confirmation of employment

Confirmation of Income on mismatched applications.

• Switchboard

Receiving incoming calls.

Rerouting of calls to different departments.

Contact client for incomplete information on application.

• Social Media

Assist with online shopping.

Handling complaints.

Refer application code to various agents

• Assisting Forensics Department

Verifying and processing of fraudulent applications.

Identifies potential fraud and manages special accounts. TFG Head Office Parow Centre 2

nd

Floor, Parow East

Main Job Function – New Accounts Agent: 2014

Reason for leaving: Internal Transfer

• Data Capturing

Page 4 of 5

Capturing of new applications.

Capturing of Lay-byes.

Capturing of On-line applications.

• Operating of Telephone

Outbound Calls

Confirmation of Employment.

Confirmation of Income on mismatched applications via telephone. TFG Head Office Parow Centre 2

nd

Floor, Parow East

Main Job Function – Collections Call Centre Agent: 2004 - 2015 Reason for leaving: Internal Transfer

• Operating of Telephone

Outbound Calls

Assisting with telephonic payment arrangements.

Assisting with E-Commerce Department with online Queries.

• Finance and Accounts.

Adjusting balance of accounts

Payment arrangements via E-mail and Social Media.

Correspond via E-mails.

Arrange Plan changes on overdue accounts.

Processing of written-off accounts.

To rehabilitate accounts in an efficient and professional manner

• Customer Care

Receive and respond of customer complaints.

Filing of Customer complaints with solutions.

Resolves customer complaints and queries

To advise customers on product, legislative and account related queries

To action administrative requirements related to customer account management

• Ad-Hoc Admin

Completing of time and attendance Registers of staff.

Creating new files for all sections

Internal Training

TFG Head Office Parow Centre 2

nd

Floor, Parow East

Income amount on Salary Advise – Using Build-in Calculator

Corresponding Proof of Income documents from Alpha to SharePoint.

Validate fraudulent Bank Statements and Salary Advise

Multiple Applications within 30 Days

Page 5 of 5

References

1. Name: Orschille Wynberg (TFG Collections dept)

Position: Floor Coordinator

Tel no: 021-***-****

Reference type: Manager

2. Name: Xavier Sylvester

Position: Operations Manager (TFG Credit Validations dept) Tel no: 021-***-****

Cell no: 065-***-****

Reference type: Management

3. Name: Helena Van Dijk

Position: Line Manager (TFG Collections Dept)

Cell no: 083-***-****

Reference type: Management

4. Name: Tariq Cassim

Position: Line Manager (DBC.Internationl)

Cell no: 067*******

Reference type: Management

Contact this candidate