CURRICULAM VITAE

Sangeetha Sharan

Mobile: +91-974*******

E-mail: adiejg@r.postjobfree.com

SUMMARY:

Wide spread knowledge, skilled with good communication and quality to manage. Timely resolutions to queries, maintain excellent relations with frontend clients. Ability to coordinate multiple activities simultaneously with ease. Demonstrated instrumental problem solving skills and handled several critical situations with ease and grace. I aspire for challenging environment that encourages for continues learning and creativity, helps in providing exposure to new ideas and simulates personal and professional growth.

Job Profile: 1

Working as Case Manager at Genisys Group (Volkswagen). Bangalore –March 2018-Present Responsibilities: -

Follow Up with the dealers and making them to close the cases.

To manage the resolution of customer complaints.

Inbound calls.

Outbound calls.

Handling escalation cases

Send daily action summaries to clients and Team Leader. Job Profile: 2

Worked as (CRE) Customer Relationship Executive at Mainstay Teleservices pvt ltd . Bangalore 2016 - 2018.

Responsibilities: -

Handling U.S Clients.

Maintaining weekly S.L.A.

LANGUAGE SKILLS:

English, Kannada, Tamil and Telugu.

EDUCATIONAL QUALIFICATION:

Bachelor of Computer Applications ( Pursuing )

Sri Venkateshwara Degree College.

PUC-12th

Karnataka State Board

From July 2014 to July 2016

PERSONAL DETAILS:

Date of birth : 12-03-1999

Nationality : Indian.

Marital status : Single

Permanent Address : # 2

nd

Main roopena agrahara 4

th

Cross Bangalore 68

DECLARATION:

I hereby declare that the information provide above is accurate to the best of my Knowledge. Place: Bangalore

Sangeetha sharan

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