Restaurant Supervisor

Classification: Internal

SYDNEY BRAGANZA

Els club, Dubai Sport City, Dubai, M.: +971*********, E: adiejc@r.postjobfree.com Achievements Summary

** *****’ in Hospitality Industry with extensive experience in planning, supervising, and managing the entire operations

Experienced in resource planning, procurement, organizing events and maintenance of inventory levels for smooth functioning of the outlet.

Adept at maintaining customer & employee satisfaction with a proven track record in increasing revenues and streamlining workflow.

Pre-opening of the Wave, Muscat, Oman. Also had been part of a specialized team to get the Golf Club Restaurant operations running.

Successfully ran the show for various Cocktail receptions, Golf Events, Company events.

Specialties in Restaurant & Bar pre- opening, Proficient Wine knowledge, training team abilities.

Passed in Merit in the WSET level 1 course.

Highlights

Pre-opening restaurants

Operations management

Staff scheduling knowledge

Excellent written, communication, inter personal & problem solving skills

Ability to work in multi-cultural environment.

Specialized in organizing events

Banquet operations and off-site catering expert

Proficiency in inventory and ordering

Work Experience

Restaurant Supervisor at Dubai Sports City 2012 to 2020 Outlets – The Els Club Dubai & Big Easy (Part of the pre-opening team) DUBAI, UAE Key Deliverables:

Food and Beverage Operations

Perform Resource planning for daily operations.

Ensure Maintenance of high standards of quality controls, Hygiene, Health & safety

Ensuring profitability of operations

Supervise all aspects of restaurant management including monitoring food production to ensure compliance with quality & hygiene standards.

Organizing training & development programs for employees to enhancing their technical & soft skills Client Servicing

Ensuring high quality services, resulting in customer delight

Optimum resource utilization for maximum service quality.

Providing maximum customer satisfaction by closely interacting with potential guests to understand their requirements and customizing the products and services accordingly.

Delivering high value services to upscale clients for exalting their satisfaction levels. Event Organization

Providing staff, resources and service for private events like Cocktail receptions, Golf Events, Company events.

Taking care of food & Beverage for commercial events for the sports stadiums like cricket, ruby tournaments. Classification: Internal

Supply Chain Management

Interfacing with departments for all requisitions, re stocking, and inventory according to set standards.

Undertaking effective inventory planning for raw materials & spares, based on business requirements &utilization forecasts.

Team management

Leading, mentoring & monitoring the performance of the team to ensure efficiency in process operations & meeting of individual & group targets.

Creating & sustaining a dynamic environment that fosters the development opportunities & motivates high performance amongst team members.

Restaurant Team Leader at Dubai Creek Golf & Yatch Club 2006 to 2012 Outlets: QD's & Boardwalk Dubai, UAE

Key Deliverables:

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Complete requisitions to replenish shortages or additional items needed for the anticipated business.

Review sales for previous day; resolve discrepancies with Accounting. Track revenue against budget.

Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.

Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department's standards and delegate these tasks.

Monitor the preparation of station assignments, ensuring compliance to departmental standards.

Conduct pre-shift meeting with staff and review all information pertinent to the day's business.

Inspect grooming and attire of staff; rectify any deficiencies.

Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.

Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel. Ensure restaurant environment is in compliance with standards of cleanliness and order.

Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.

Education

Bachelor of Commerce 2008

Bhartiya Shiksha Parishad (Lucknow University) Uttar Pradesh, India Certifications

WSET (Level 1) with Merit, 2014, Dubai

M.M.I. Bartender Training, 2014, Dubai

Fire Awareness Training, 2018 Dubai

Cigar Training,2019, Dubai

Brown Brothers wine training, 2009, Dubai

In house trainings - Food & Hygiene Trainings By HACCP, FMC training References

Mr. Miles Entwistle, F&B Manager, Dubai Sports city, M: +971*********, E: adiejc@r.postjobfree.com

Mr. Jason J Dantas, M: +971*********,E:adiejc@r.postjobfree.com (Reference for Dubai Golf C Personal Information

Visa Status: Visit Visa UAE Driving License (Manual) Marital Status: Single

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