Address: Street *****, El Ourdia *, Tunis, Tunisia.

Birth Date: 9/3/1991 Tunis

Citizenship: Tunisian

Email: adiebb@r.postjobfree.com

Phone: +216********

Driving permit: B

Marital Status: Single

Objective

A well-presented, polite, tactful and friendly person who is able to combine a polite manner with razor-sharp efficiency. I am able to do more than just answering questions, also has a proven track record of building relationships by providing information on additional products and services and helping customers find the right ones to meet their needs. Ability to communicate with all levels of customers, with the capability to contribute to the growth of any business.

Skills and Highlights

Excellent communication skills

Active and engaged listening skills

Team player in fast-paced environment

quick learner with a strong attention to details

Customer service oriented

Merchandising understanding

Professional Experience

sales advisor Business Company: Fatales – Tunis, Tunisia From April,2018 to March,2020

Retail sales associate Business Company: ZARA - Tunis, Tunisia. From January,2016 to March,2018

Sales professional

Retail inventory management

Operational improvements

MS windows & MS Office, Adobe Photoshop

Optimistic; patient; hard worker

Flexible and organized

Self-motivated enough to follow the

established pattern inner any company

Greeting customers as they approach the perfume counter and inquire into their perfume buying needs,

Assisting customers in selecting perfumes by providing them with information on popular picks.

Providing customers with information on new perfume lines and their prices.

Giving out free perfume samples in a bid to assist customers in deciding which brand to buy.

Setting up perfume bottles, boxes and testers according to company policies and procedures.

Keeping current on market and product trends to effectively answer customer questions.

Greeting customers and providing friendly help while building relationships.

Directing customers by escorting them to racks and counters, suggestions items.

Advising customers by providing information on products and conducting demonstration.

Helping customer make solutions by building customer confidence, offering suggestions and opinions.

Receiving and processing cash, check and charge/ credit payments.

Stay current with sales prices.

Processing repair or alteration of merchandise.

Restocking products.

Meeting sales targets.

CHAIRAT IMEN

Call Center Agent Business Company: Phone Act – Tunis, Tunisia. From December,2013 to November,2015

Educational Degrees

(2019) University of Tunis El Manar, (Tunis, Tunisia) Master’s degree in Geomatics: Geomatics applied to Earth Sciences

(2016) University of Tunis El Manar, (Tunis, Tunisia) Master’s degree in Earth Sciences: Basins Analysis and Reservoirs Characterization

(2013) University of Tunis El Manar, (Tunis, Tunisia) Bachelor degree in Earth Sciences: Geology of sedimentary basins

(2010) Russia Street Secondary School, (Tunis, Tunisia). Baccalaureate, Major : Experimental sciences

Certificates and formations

Computers, Microsoft Office, Multimedia, Programming language and Pascal

Business English : Marketing and sales

English for career development

Presentation skills and Soft skills for academics from the German Academic Exchange Service

Learning How to learn: Powerful mental tools to help you master tough subjects

Original Method of Active Research of New Ideas for Entrepreneurship (MORAINE)

Oil and Gas industry operations and markets

Surviving the corona virus pandemic (Qatar skills academy) Languages

Arabic: Written and spoken (Excellent).

French: Written and spoken (Excellent).

English: Read, written and spoken (Very Good).

Hobbies

Sport

Travel

Camping

Driving

Customer care: Order intake & follow-up, After sales service (helpdesk) and Technical support dispatching

Customer retention and satisfaction: Win back customers, Claims Processing, Customer retention, Customer Satisfaction Surveys and Welcome & Nursing Calls

Customer selection: Market Research, Lead Generation and Database management & enrichment

Customer extension: Customer loyalty programs and Up-selling & cross-selling

Scheduling appointments: Appointment Setting

Contact this candidate