Customer Care Branch Manager
Resume:
CURRICULUM VITAE
MANANA MARTHA MALOKA
Personal Profile
I am a goal orientated individual. I have a potential to focus my attention to details and apply analytic approach to unpack and solve complex challenges. I am equipped with communication, network and coordination skills. I am fully committed to provide and implement dynamic and sufficient support to achieve objectives of a particular organisation.
1.PERSONAL DETAILS
Surname
Maloka
Name
Manana Martha
Date of birth
24 May 1985
Nationality
Single
Civil status
Single
Identity number
Home language
South Sotho
Gender
Female
Drivers licence
Code 10
2.CONTACT DETAILS
E-mail address
adidxk@r.postjobfree.com
Cell number
Home number
n/a
Alternative number
Address
House no: 15844
Extension 9
Orange Farm
City of Johannesburg Metropolitan
1841
3.TERTIARY QUALIFICATIONS
Institution
Vaal University of Technology
Year
2005
Diploma
Cost and Management Accounting
Completed courses
Cost and Management Accounting 1,2&3
Financial Accounting 1,2&3
Taxation
Corporate Law
Business Management
Internal Auditing
Statistics
Business Law
End User Computer
Institution
Unisa
Year
2015
Degree
Advanced Diploma in Accounting Science
Still studying
Internal Auditing 1 & 2
Distinctive Financial Accounting
Management Accounting
Taxation 2
Institution
Unisa
Year
2008
Degree
B-tech Cost and Management Accounting
Course incomplete
Financial Management
Financial Accounting
Cost and Management 4
Secondary education
Residensia Secondary School
Year
2002
Subjects
English first language
Zulu second language
Afrikaans second language
Accounting
Mathematics
Business Economics
4.EMPLOYMENT RECORD
Organisation
Lancet Laboratory
Job title
Admin Clerk
Start date
26 November 2012
End date
Still employed
Key responsibilities
Sorts and distribute internal/courier mail to ensure correct
delivery of mail to departments
Takes telephonic message to ensure operational standards and company image are maintained
Assist with receiving specimens in accordance with prescribed standard operating procedures
Assist with dispatching of specimens for processing in accordance with prescribed standard
Scan specimen bar codes to support specimen tracking
Delivers stock to wards and doctors rooms to ensure the availability of required material at all times
Represent the organisation by applying the principle of customer care in the medical pathology field and interacts with medical profess
Organisation
Letsatsi Finance & Loans
Job title
Branch Manager
Start date
`01 May 2007
End Date
25 November 2012
Key responsibilities
Checking client Credit check, Comp scan and Nlr
Approval of loans and employment confirmation
Market, Training new staff
Deal with Collection
Capturing client information on the system
Preparing blacklist file
Preparing future transactions
Skills acquired
Communication skill
Time management skills
Negotiation skills
Computer skills
Management skills
Organisation
Letsatsi Finance & Loans
Job title
Internal Auditor
Key responsibilities
Verifying the affordability measure is performed according to the company regulations
Verifying clients contracts done for the period
Prepare detail audit report from branch visits
Investigate and report suspected fraud cases
Inspect the books of the branch
Prepare monthly progress report
Skills acquired
• Communication skill
• Time management skills
• Negotiation skills
• Computer skills
• Management skills
Reason for leaving
Got another job
Organisation
Protea Fax & Copies
Job title
Shop Assistant
Start Date
30 November 2006
End date
30 April 2007
Key responsibilities
Responsible for the following task:
Faxing
Emailing
Laminating
Scanning documents
Binding documents
Photocopying
Skills Acquired
Customer focus skills
Performing under pressure
Reason for leaving
To further my studies
5.SOFT SKILLS
Attributes
Competency level
Interpersonal
Presentation
Communication
Administrative skills
Working under pressure
Very good
6.SOFTWARE SKILLS
Software type
Features
Competency level
Microsoft office
Word
Power point
Outlook
Access
Excel
Internet explore
Good
7.REFERENCES
Veronica Sangqu
Branch Manager
Letsatsi Finance & loans Pty Ltd
Office no:011-*******
Cellphone:072*******
Kingwell S. Chirwa
Manager : Research & Policy Coordination
Gauteng Department of Social Development
Office no: 011-***-****
Cellphone:079*******
Patricia Mpateni
Admin Clerk
Lancet Laboratory
Office no: 011-***-****
Cellphone :071*******
Contact this candidate