IT contractor
Resume:
Ebuka Oranusi
IT Intern
Contact
Address
Los Angeles, CA, 90056
Phone
************@*****.***
linkedin.com/in/ebuka-oranusi-290200149
Skills
Operating Systems: Windows, Linux, Kali Linux, Mac OS, iOS, Android
Knowledge of Microsoft SharePoint, OneDrive, Word,
Excel, Teams, and Outlook
Hardware: iPads, iMacs, tablets, desktops, laptops, printers,
Networking: Fundamental understanding of network and Internet concepts (e.g., firewalls, load balancers, Web browsers, TCP/IP, SSL, HTTP, etc.)
Prior experience with Languages: HTML, JSON, CSS, SQL, JavaScript
Technical Troubleshooting
End User Training
Virus Detection, Removal & Prevention
Technical & User Documentation
Security, Backup & Recovery Solutions
System Upgrades & Optimization
Mobile Device Management (MDM) in iOS and Android
Great communication skills, both written and verbal
User support
Great Customer service
Quality-driven and self-motivated individual with a superior work ethic and diligent nature seeking a challenging career in information systems environment where I could add my knowledge and skills for the better productivity of the organization. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Dedicated professional currently providing technical support in a 500+ user environment. Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.
Work History
2019-03 – 2020-06
IT Intern
Monarch Landscape, Los Angeles, CA
Responsible for supporting 500+ users with L1 Remote IT support with first level support providing escalated technical assistance with hardware and software.
Consistently maintained high standards of friendly customer service during high volume and fast paced operations
Assisted in the implementation team for rollout of Office 365 MFA and was the point of escalation for VIP support during the MFA rollout.
Was a part of a team and effort to move from Dropbox to SharePoint which resulted in savings of $30k by consolidating from two file sharing systems to one.
Trained staff on how to use SharePoint and OneDrive during support calls
Enrolled, Managed and maintained 900+ mobile devices including and phones tablets using Apple Business Manager and Miradore MDM Software.
Authored IT support articles for knowledge base and conducted trainings for both internal and outsourced IT support team
Led internal product training for the company's device management systems to train support team, end-users and new employees.
Streamlined MDM enrollment process to almost zero-touch by collaborating with vendor to understand and document the process and technology for better user experience
Major contributor in porting 300 lines from ATT to Verizon and manging new device handouts which resulted in consolidation of mobile lines and cost savings.
Assisted with escalated tickets remotely assigned by IT Management.
Package and shipped equipment to outsource vendor or other locations when needed.
Installed and configured software and hardware.
2017-08 - Current
All Nations Living Fountains Church, Multimedia Design and Development
I, along with my team, integrate multiple forms of media to accomplish many of the projects set forth by our church.
Design and create flyers for major events and socials using Photoshop.
Set up and install the operating systems on both Mac and PC platforms.
Record and edit video/audio for major events and socials held at our church.
Promote the success of at-risk students through mentorship and guidance.
2018-08 - 2019-03
Graphic Designer/IT Support
Diamond Promotions LLC
Used Photoshop/CorelDraw to create advertisements for corporations including Denny's, T-Mobile, Verizon, and Burger King.
Managed and troubleshooted industrial sized printing equipment to ensure fluidity of printing operations.
Responsible for maintaining and managing our inhouse networking system.
2017-09 - 2018-06
Customer Service Manager
Balaji Wireless
Created a manual for customer service representatives on teaching them of company policies and procedures.
Managed a team of representatives and ensured that they were adequately and effectively addressing our customers' needs.
Responsible for the returns department and made sure that customers were getting their refund/exchange as soon as possible without any potential for security/personal information breach.
2016-12 - 2017-12
Sound Technician
Managed audio equipment during indoor/outdoor events and worked in a team setting to ensure the fluidity of the event.
Responsible for audio checks, equipment placement, volume and quality of sound control.
Assessed the acoustics of the performance venue and applied technical knowledge of the sound equipment to achieve the optimal determined sound and pitch.
2017-05 - 2017-08
Intern
Dialogue Direct
I served as a liaison to connect passionate donors to our various charity partners (Save the Children, ASPCA, and The Nature Conservancy).
I was responsible for developing a media outreach strategy to honestly and accurately depict our organization to the public eye.
I participated in obtaining funding and in the management of raising millions of dollars for the charity partners on an annual basis.
2016-07 - 2016-12
Team Member
Chipotle
While being a top performer I consistently followed the proper recipes and procedures by adhering to Chipotle’s high standards regarding food preparation, cleaning and sanitation, teamwork and customer service, I helped to ensure that the Chipotle customer experience is always the best it can be
Education
2015-08 - Current
Bachelor of Science: Computer Information Systems
California State University - Los Angeles - Los Angeles, CA
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