Support Customer

August **, **** - Present

September ** **** - August 17, 2014

Ju;ly 21, 2000 - September 30, 2010

Diana Keils

*** ****** ** **** ****, TX 76043

817-***-**** • ******@*****.***

Objective

Result-oriented military vet with over 10 professional years experience providing technical assistance, quality service and support for incidents with different computer system platforms. Excellent people management skills that will add value to any team. Key Qualifications

● Technical background in a multi vendor, multi protocal complex system environment.

● Proficient in Problem, Incident and Change Management.

● Versatile in inegration, migration and configuration of tools, policies and procedures.

● Highly motivated, strong performer paying attention to detail in order to provide excellent customer servoice.

● Valued professional with excellent leadership skills.

● Strong verbal, written and presentation skills.

● Manages crisis situations with a sense of urgency. Work Experience

Armed Security Officer

Securitas

● Effectively promotes a safe working environment by successfully implementing client policies and regulations.

● Vigilant in observing, identifying, reporting and documenting discrepancies to aid in improving plant procedures and overall safety.

● Ability to act decisively with confidence and make sound judgments in all alarms, alerts and emergency situations while upholding federal regulations. Quality Assurance- Team Lead

Quail Park Independent Living

● Administered risk assessment, improved facility controls and coordinated emergency interventions.

● Accomplished keeping company costs low and improved day to day operations for both client and staff.

● Extensive experience in people management and customer relations. Production Support

IBM Global Services

● Successful direct interface between several customers, system support groups and operations staff for all technical and non-technical issues in a Midrange, Mainframe and Windows desktop environment.

● Responsible for identifying and resolving complex problems relating to service or product installation, hardware or software updates, configuration and overall operations performance.

● Responsible for documentation, maintenance and implementation of all process and procedures for operations to sucessfully respond to any customer disaster.

● Provided excellent problem, incident and change management support by identifying, resolving and communicating issues to technical support teams, the customer and operations.

References

Available upon request.

Contact this candidate