Hotel Manager

Lurio Alves

Assistant Manager

Email: ***************@*******.***

Address: Rua Cidade de Beja 7540-11

Phone: 910102951

Date of birth: 1985-09-09

Nationality: Portuguese

OBJECTIVE I have been working in hospitality for more than 10 years. I have been working in Portugal and abroad, in places such as United Kingdom, Slovenia, Hungary, Austria. These allowed me to be prepared to work in multicultural environments. As a General Manager I would like to work in a place where I could develop any concept. I would like to create a relation between hotel, guests and the local people. I am also looking for projects that want to work the sustainability.

EXPERIENCE

Santiago do Cacém

December 2019 - Present

Assistant Manager

Santiago Hotel Cooking and Nature

Supervise the different sections of the hotel, such as Housekeeping, Bar, Reception

Prepare schedules for different sectors

Design experiences for guests

Create partnerships with locals

Budgeting plan

Menu engineering

Manage stocks, make requisitions

Check different cash drafts

Manage reservations from all sectors (reception, bar) Reach the objectives proposed by the owners, always trying to maintain the levels of satisfaction of both the employer and employees and guests To be the final decision-maker regarding the hiring of staff To hold regular meetings with all departments

Plan events, weddings, corporate, group dinners, anniversaries Manage existing contracts and look for solutions that are in harmony with the best functioning of the hotel

Deal with suppliers

Europe Guest Service Agent

September 2019 - December 2019 Viking Cruises

Make routing rules

Prepare cruises, Keycards, Keycard holders

Prepare cabin plan

Prepare travelling together groups

Close cruise accounts

Register cc Cards

arrange restaurant for guests

Prepare safety task forces

Do rapports

Train new colleagues

Ensure guests requests satisfaction

Moncorvo

April 2019 - September 2019

General Manager

Quinta da Terrincha

Supervise the different sections of the hotel, such as Housekeeping, Bar, Reception

Elaborate the schedules for the different sectors

Manage stocks, make requisitions

Check different cash closures

Manage the reserves of all sectors (reception, bar) To be the final decision maker regarding the hiring of staff Plan events such as wine, cheese and olive oil tests that are produced on the farm

Participation in tourism fairs outside Portugal in order to attract clients foreigners

Organize wine tours

Responsible for Food and Beverage

Treat the whole process of organizing weddings, meetings with the bride and groom, drafting contracts and planning the event itself Freixinho

April 2018 - April 2019

General Manager

Hotel Rural Nossa Senhora do Carmo

Supervise the different sections of the hotel, such as Housekeeping, Bar, Reception

Prepare schedules for different sectors

Manage stocks, make requisitions

Check different cash drafts

Manage reservations from all sectors (reception, bar) Reach the objectives proposed by the owners, always trying to maintain the levels of satisfaction of both the employer and employees and guests To be the final decision-maker regarding the hiring of staff To hold regular meetings with all departments

Plan events, weddings, corporate, group dinners, anniversaries Manage existing contracts and look for solutions that are in harmony with the best functioning of the hotel

Deal with suppliers

Vila Real

September 2016 - February 2018

Duty Manager

Hotel Miracorgo

Supervise the bar, restaurant, reception

Make the schedules for the different sectors

Approve requests

Make the cash closing at the end of the day

Make reservations and support to the reservations department Herm Island (Channel Islands)

February 2016 - January 2016

Assistant Manager

White House Hotel

I was part of the team responsible for the opening of the new season of the hotel

Responsible for the formation of the new team for the season Supervise the different sections of the hotel such as Housekeeping, Reception

Meeting the schedules for the different sectors

Managing stocks, making requisitions

Checking different cash drafts

Managing reservations from all sectors (reception, bar, pub) Holding regular meetings with all departments

Planning events, corporate, group dinners, birthdays Plan trips for guests to get to know the nearest islands Dartmouth

November 2015 - January 2016

Duty Manager

The Royal Castle Hotel

First experience as a Duty Manager sectors, where I deepened knowledge about all the aspects inherent to the hotel

Supervise the different sections of the hotel, such as Housekeeping, Bar, Pub, Reception

Elaborate the schedules for the different sectors

Check different cash registers with excel

Manage reservations of all sectors (reception, bar) Plan events, weddings, corporate, group dinners, birthday London

July 2015 - November 2015

Head Receptionist

Best Western Plus The Delmere Hotel

Supervise Reception

Make breakfasts

Sell tours packages through the city of London

Organize the return trip of the guests to the airport Elaborate the schedules for the different sectors

Manage stocks, make requisitions

Check different banking closures

Make Reservations

Vila Real

November 2011 - July 2015

Head Receptionist

Hotel Miracorgo

Do Check ins

Do Check Outs

Liaise with guests by telephone

Do Banking

EDUCATION

Vila Real

2010

Licenciatura

Universidade de Trás - os - Montes e Alto Douro

Ciências da Comunicação

SKILLS LANGUAGES

English

French

Intermediate

Spanish

• Customer assistance

German

Elementary

Contact this candidate