NARESH BAKSHI

Address - H-** A, DLF PHASE -*, SIKANDERPUR, H-BLOCK, GURGAON

Mobile - 836-***-****, 981*******

Email - adidnj@r.postjobfree.com

Career Objective

To have a successful career in food & beverage department and to contribute towards the success of the organization and enhance my qualities and capabilities.

Professional Development

Assistant Restaurant Manager Smaaash entertainment pvt.Limited,

Sector-29 Gurgaon December 2019 to July 2020.

Launched in 2012, SMAAASH is one of India's acclaimed gaming and entertainment centers that marries sports, virtual reality, music and dining into an immersive, evolved, interactive and innovative social experience for family, friends and children alike. Helmed by creative ideator Shripal Morakhia, SMAAASH renowned in the field of sports simulation technology and proprietary gamification technologies such as a unique twilight bowling zone, motor racing and bike racing simulators and the go-karting tracks.

CURRENT JOB PROFILE

Ensuring compliance with work legislation in food and beverage department.

Deploping working plans to meet targets, compare actual achievements against targets periodically, and take necessary corrective if not on targets.

Preparing of daily f & b report and monthly report, commenting key performance indicators.

Ensuring that your f&b team deliver quality, at all points of sale in all the outlets of centre.

Handling all events, corporate get together booking of the company.

Managing overall maintenance and facility work of centre.

Regular staff training sessions for adaptations of latest business trends.

Monitoring the guest data record from GRE on weekly basis.

Sr. f & b Executive Golden Tulip Suites, Gurgaon

NOVEMBER 2017 to NOVEMBER 2019.

Golden Tulip suites Gurgaon is an upscale business hotel from the international hospitality brand Louvre group of hotel. The hotel is strategically located in gwal pahdi opposite Teri golf course and is in close proximately and well connected to Delhi, Gurgaon, Faridabad and IT hub nearby hotel. The hotel offer 102 rooms and suites. Branche contemporary, all day dining 60 covers multicuisine restaurant. Branche bar-international verities of sprits & liquor. Prism ball room-Banquet Halls and Wedding Lawns. The Prism Ballroom can accommodate up to 450-500 guests.

CURRENT JOB PROFILE

Responsible for maintain SOP of Food and Beverage Department in terms of Quality of Food and Beverage.

Responsible for staff training in all outlets which leads to achieve Guest Satisfaction.

Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceeds expectations.

Setting up the Budget of the year, continuous focus on profit and loss statement of each outlet.

Making promotional calendar for the month.

Coordination with production department to minimize the food cost and further promotions in our outlets.

Handling banquet enquiry, booking, and contract with the guests banquet functions.

Maintaining the guest data through feedback forms & sends the emails on their special occasions.

Interacting with the guest on daily basis to know their preferences and stay which leads to Guest Satisfaction

Resolving guest complainants to make our vision clear which is 100% Guest Satisfaction.

F & b Executive - The Umrao Hotels & Resorts Pvt. ltd. New -Delhi

February 2015 NOVEMBER 2017

The Umrao is an iconic property set amidst 15-acres of manicured lush green gardens which brings a new and fresh experience to the city-jaded and tension afflicted nerves. The Umrao features 56 luxury rooms including 2 suites with an authentic, warm and modern feel and design.

CURRENT JOB PROFILE

Worked in thyme- a 58 cover all day dining restaurant.

Handling operation of the outlet.

Fulfilling food & beverage service of guests.

To ensure the guest sets an excellent service by imparting training to the staff.

Handling the CCGW inventory.

Maintain the guest data. Making the guest history for future record.

Guest tale calling on daily basis to promote about new products.

Maintain the record of all online portal sales.

F& b Executive Fortune Select Global, Gurgaon

January 2014 September 2014.

Fortune Select Global is an upscale, first class, full service business hotel in Gurgaon. Gurgaon is one of Delhi's four major satellite cities and is part of the National Capital Region of India (NCR). Today, Gurgaon is home to major multinational corporations from around the globe and is among the fastest growing cities in India. Fortune Select Global, Gurgaon with 107 well-appointed rooms, delectable dining options, modern conferencing and banqueting space and a Wellness Centre with gymnasium and swimming pool is the hotel of choice for both business as well as leisure travelers.

CURRENT JOB PROFILE

Worked with ORCHID the all day dining restaurant & bar.

Responsible for maintaining the standard and quality parameters lay down by the company.

Making weekly duty roaster.

In charge of the restaurant operations on day to-day basis.

Presiding over daily staff briefing, discussing sales figures and targets to be achieved, also taking ideas in order to improve overall performance of the team.

Planning & taking training classes on monthly basis.

Captain Ramada Gurgaon central, sector-44, Gurgaon.

October 2010- September 2013 (pre opening team member)

Ramada Gurgaon central 94 guest rooms. Conveniently located in the heart of Gurgaon in the National Capital Region of Delhi, the hotel offers easy access to New Delhi, Central Delhi and the Indira Gandhi International Airport.

CURRENT JOB PROFILE

Worked in CAF ROUGE a 120 covers all day dining restaurant.

Handling the station smoothly.

Ensure guests are serviced within specified time.

Check with guests to ensure satisfaction with each food course and beverages.

Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.

Ensures that hotel brand standards and SOP's are consistently implemented.

Sr. steward park plaza Gurgaon

December 2007- September 2010

Park plaza Gurgaon a 45 room luxury business hotel located in the prime location of Gurgaon offers guests comfortable, modern accommodations in one of India's most modern industrial centres. Influenced by European business hotels, Park Plaza features stylish, modern decor and emphasizes on light, height and space.

CURRENT JOB PROFILE

Worked in NEW TOWN CAF all day dining restaurant.

Holding the station & taking guest order.

Worked in THE GREAT KABAB FACTORY a signature restaurant run by Radisson hotel worldwide. Holding the station smoothly.

Steward -32nd. Milestone A unit of Apra Motel, Gurgaon

JULY 2006-NOVEBER 2007

Sizzling sizzler- all American restaurant.

Holding the station.

Responsible for the overall maintenance of the restaurant.

Maintain the CCGW inventory & bar inventory.

The house of bamboo- a Chinese restaurant.

Holding the station & taking guest orders.

Supervise the food and beverage trainee (FBT).

Responsible for food & bar store.

Assistant Steward - country inn & suites by Carlson, Ludhiana July 2005- June 2006

CIS Ludhiana offers 85 Guestrooms. This includes Restaurants & bars which serve international cuisines, Lunch, breakfast & dinner.

CURRENT JOB PROFILE

Worked in mosaic- a multicuisine restaurant.

Skills & achievements:

Proficient with the MS Office.

Knowledge of various Hotel software like Micros, IDS & TOUCHE.

Got four times bravo appreciation for highest sale in a day.

Visited Radisson Indore as a trainer of the great kebab factory.

I have been attended YES I CAN classes ran by Radisson.

Got two times rising star of month for continusiuly positive feedback from guests.

Professional Qualification

Diploma in Hotel Management

Institute of Hotel Management, Dari Dharamshala, himachal Pradesh.

Personal Information

Fathers name : Mr. Jagroop Singh

Date of Birth : 30th, December 1981.

Sex : Male

Marital Status : Married

Passport no :R8984804

Nationality : Indian

DATE:

NARESH BAKSHI

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