JACQUELINE

MANALASTAS

An Information Technology delivery

professional offering 7 years’ experience

in operations and project management,

training, client services and quality.

P E RSONAL PROFILE:

• Project Management/Coordinator

• Process Improvement

• Incident Management

• Active Directory

• Creative and Critical Thinking

• Microsoft Exchange Server

• I.T Account Management

PROFESSIONAL SKILLS:

24 B Kentucky St. Bambang Taguig City

Cell: 090*-*******

adiddk@r.postjobfree.com

LinkedIn:

https://www.linkedin.com/in/jacqueline-

manalastas-47b78912a/

CONTACT DETAILS:

TECHNICAL INITIATIVE SUPPORT COORDINATOR 2

Wells Fargo Enterprise Global Services, LLC

January 2017 - October2020

• Coordinating activities and resources in support of IT projects.

• Tracks and reports project and ensures completion of assigned actions.

• Responsible for determining, developing and implementing an organization's information technology goals.

• Serves as primary point of contact for project information and updates.

EMPLOYMENT H I STORY:

SYSTEMS ENGINEER

Cognizant Technology Solutions

Feb 2014 - January 2017

• Manage and monitor all installed systems and infrastructure.

• Install, configure, test and maintain operating systems, application software and system management tools.

• Proactively ensure the highest levels of systems and infrastructure availability.

• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.

• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.

• Participate in the design of information and operational support systems.

• Provide 2nd and 3rd level support and Liaise with vendors and other IT personnel for problemresolution

JOSE RIZAL UNIVERSITY

BACHELOR OF SCIENCE - BS, COMPUTER

ENGINEERING

• Basic Programming

• Basic Hardware and Computer Architecture

• Basic in Management

• Thesis involved studying several technology companies and optimizing their product design process

ACADEMIC BACKGROUND:

• SIX SIGMA YELLOW BELT

• ITIL V3 CERTIFIED

• ITIL 4

• AGILE PROJECT PLANNING

• PM LITE TRAINING

• The Complete Project Management Fundamentals Course CERTICATIONS & P E RSONAL DEVELOPMENT:

EXECUTIVE OPERATIONS

Aegis People Support Philippines Inc

July 2013 - Dec 2013

• Open and maintain customer accounts by recording account information.

• Identify and assess customers’ needs to achieve satisfaction.

• Handle changes in policies or renewals

• Resolve customer complaints via phone, email, mail or social media.

Contact this candidate