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Customer Care Executive

Location:
Visakhapatnam, Andhra Pradesh, India
Posted:
December 05, 2020

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Resume:

S.V.A.S.N.Raju

Mob : 91-949*******

Email : adid3l@r.postjobfree.com

OBJECTIVE

To Secure a challenging position where I can effectively contribute my skills and work hard for the organization, Enriching my knowledge in the process.

QUALIFICATION

B.Tech in Computer Science Engineering From 2002-2006 Sri Prakash College of Engineering, Tuni East Godavari Dist, JNTU - Kakinada Andhra Pradesh

CERTIFICATIONS

Avalon Aviation Academy (July 2009 – April 2010) Diploma In Airport Management and Customer Care (DAMCC) Dwarkanagar, Visakhapatnam.

Bangalore International Airport Limited (7th Jul'2011) Emergency and Business Continuity Management successfully participated in challenger 2011 full scale emergency mock exercise.

Bangalore International Airport Limited (5th Aug'2012) successfully participated in the airport operations control centre concept refresher workshop training.

Bangalore International Airport Limited (20th Nov'2013) successfully participated Aviation security awareness continuity program by bureau of civil aviation security.

SKILLS

MS Office Word Excel PowerPoint (Advanced) and Outlook express

EXPERIENCE

Quess Corp Limited - Working as a Transport Executive with J P Morgan Chase & Co Since 19th March 2020 to till date.

Job Responsibilities: EHS Daily Checks, Vehicle & Driver Compliance Audits, Address for all relative escalations, responding to Mails

S.L.N Enterprise - Worked as a Transport Executive with Infosys Pvt Ltd from 12th March 2018 to 16th March 2020.

Job Responsibilities: Routing, Allocation, Deployment, MIS, Vehicle Compliance Audits, Address for all relative escalations, responding to Mails, Handling BCP situations

Employee Schedule on Move in Sync tool.

Employee Routing on Move in Sync tool.

Cab tracking on Move in Sync tool.

Generate Reports from Move in Sync tool.

Planning the routes and estimating the number of cabs required per login / logout.

Routing for pickup & drop will make sure that cab utilization at optimize level.

Preparing the vehicle deployment report, daily vehicle reporting checklist.

Preparing the vehicle checklist and driver checklist.

Capturing the data for the Weekly/ Monthly reports.

Preparing the daily/weekly/monthly performance reports.

Preparing the Log Sheet Entry and verification.

Check the man power status and conduct the briefing.

Daily wise mails updating and have to resolve the issues.

Good maintenance of all files and records.

Operations

Responsible for the operations and reporting for the Centre.

Processing pickups to the drivers according to their knowledge of routes.

Co Ordinate with Tracking Supervisor ensure that pickups to cabs logins on time.

Ensuring the performance level meets the expected requirements of the employees.

Reports

Preparing the vehicle deployment report, daily vehicle reporting checklist.

Preparing the vehicle and driver checklist.

Preparing the weekly process wise logins/logouts reports.

Preparing the daily/weekly/monthly performance reports.

NANDHAN SERVICES as a Store In charge from 12th June’17 to 10th March’18.

Job Responsibilities:

Receive, distribute and maintain adequate quantities of stocks at all times

Maintain optimal stock levels

Inform the purchase department well in advance about the items that reach the re- order level to order from supplies

Review physical inventories periodically

Maintain stock and consumption records

Check incoming materials for quality, and quantity against invoices, purchase orders and packing slips or other documents

Make clear notes on the receipt of the items against each invoice

Keeps and updates records of good received and issued

Compiles report of expenditure, and monthly stock report

Perform related duties and responsibilities as assigned

M/s. Gulf Business House Int’l Contracting L.L.C, Abu Dhabi MEP contracting company from 24th December2014 to 10thFebruary 2017 as a Operations Executive

Job Responsibilities:

Manage and monitor the requirements of various departments in the organization.

Assess visa application for employees and labour in accordance with company SOP’S.

Co-ordinating office activities and operations to secure efficiency and compliance to company policies.

Maintain the documents and drawings in the Document Control office under safe custody without any damage or deterioration with easy traceability

Review and arrange all transportation paperwork inclusive of driver logs, DVIR’s, trip reports and invoices

Air India Sats Airport Services Pvt.Ltd as a Customer Service Executive from June'2010 to December'2014 in the department of Airport Operations Control Centre, Kempegowda International Airport Bangalore & Rajiv Gandhi International Airport Shamashbad - Hyderabad.

Job Responsibilities:

Take-over the shift from the previous shift In-charge with briefing, and after shift over hand-over the next shift In-charge with briefing.

Monitoring the staffs on the allocation. Checking email as most of the CFP come on email only.

Time to time co-ordination with ATC about the ATC flight plan to accumulate the ADC and FIC number, also make the allocate staff done without mistake and update the MET briefing correctly to the each concern Commander.

Time to time co-ordination with the airlines staff about the movement of their flight, Bay, gate, belt and checking counter number, with FIDS, and its changes,

If night-shift, then need to attend 0300 hrs sharp briefing with BIAL for morning passengers flow, feedbacks of the earlier shifts, towing programs, bay, gates, belts and counters allocation of the day.

If happen to be any airlines operating any aircraft registration for the first at BLR, then need to co-ordination with airlines staff for the details of the aircraft to update on UFIS for airport authority billing purpose e.g., MTOW, type of aircraft, nationality, seating capacity, length, height, and wing span.

Sending daily schedule copy of the next shift to Ramp DM either email or asking ramp staff to come for the collection

PETA of one hour delay flight, GHA delay, AOG, aircraft back to bay due to tech snag, diverted flight then SMS to the concerns HOD.

End of the month preparing the reports

Work bridge between the operators / airlines and BIAL.

First relay co-ordination among the AOCC staff then to other agents like Ramp, Pax, BMA, BBA, LL, RCC and cargo.

Monitored and maintain on-time performance for smooth operations

Managing domestic and international flight moments to updates entire airport FIDS for passenger convenience

Apprenticeship Vizag Port Trust, Visakhapatnam, India from December'2008 - November'2009

A Department of Visakhapatnam Port Trust (VPT) plays a vital role in the eradication of corruption by maintaining transparency company with about 800 permanent employees and dealing with a wide range of sub-contractors and suppliersContract based apprenticeship for three projects namely :-

Vizag Port Operational Management Systems

Vizag Port Financial Management Systems

Vizag Port Security Management Systems.

Job Responsibilities:

Develop employ resources with a view to acquire attitude and skills required for VPT administration

Maintain optimum requirements of human and material resources for employs billing

Anticipate and respond to the employs payslip generation and provident fund to update through telephonic

Development and provide the necessary facilities in port and harbour, in time loading & unloading of vessels

Kanakadurga Motors Pvt.Ltd Three Wheeler Dealer Piaggio Ape - dealer management operations in charge Visakhapatnam from March'2008 - November'2008

Job Responsibilities:

Responsibilities to take enrolled and update in system vehicle business elite dealers in conjunctionthrough online

Must possess the ability to make consistent quality decisions from the purchasers and dealers

Implementation of operating sales of vehicle updating in system on time

Consulting with business firms to process RTO tax return documents with customers

Checking vehicle documents and reports for sales implanting

Creating and maintain chats vehicle servicing and advise to customers to report on time

Personal Details

DOB : 20th August'1983

Passport No. : Z3644510

Marital status : Married

Languages Known : English, Hindi, Telugu

Address : 35H Ground Floor, Madhura Nagar

Yousufguda Hyderabad - 500045



Contact this candidate