***** ***** **** ****** ********, AZ ***** 480-***-****

adid32@r.postjobfree.com

Experienced, highly analytical, diversified, and results-oriented professional, with an extensive and progressive background in employee relations, people management, productivity and relationship building, poised to impact organizational success.

EDUCATION

Masters Public Health

Southern New Hampshire University, Manchester, NH

GPA 4.0, Summa Cum Laude, Presidents List

2019

Bachelor of Science Health Promotion

Southern New Hampshire University, Manchester, NH

GPA 4.0, Summa Cum Laude, Presidents List

2016

Associate of Arts Health Care Administration

University of Phoenix, Phoenix, AZ

GPA 4.0, Summa Cum Laude, Presidents List

2014

SKILLS

Collections Team Building Superior Communication Mac OSX

Interpersonal Skills Training and Development Problem Solving Windows

Analytical Skills Office Administration Patient/Empathetic MS Office

Data Entry Scheduling Customer Service Coaching

Advanced Writing Information Analyst Data Collection Report Writing

EXPERIENCE

Account Analyst/Appeals Specialist Scottsdale, AZ June 2019 – October 2020

Advanced Reimbursement Solutions

Proven ability to rapidly connect with customers from diverse social, economic and ethnic backgrounds.

One call resolution in areas of billing, out of network coverage, ERISA protections, claims research, and appeals.

Telecommunication with national medical insurance institutions as it pertains to claims and disputed claims.

Established a reputation for reversing adverse benefit determinations to favorable outcomes.

Negotiated claim settlements.

Account Analyst Wareham, MA January 2014 – Present

New England Home Restorations

Claim processing, claim rejection dispute research, claim edits, claim resubmissions, and claim negotiations.

Telecommunications with major financial institutions as it pertains to property claims and disputed claims.

Evidentiary photo retrieval, square footage calculations, and project estimate(s) submissions.

Flight Attendant Phoenix, AZ June 1999 – August 2012

U.S. Airways

Proven ability to rapidly connect with individuals from diverse social, economic and ethnic backgrounds.

Maintenance of company records and reporting flight irregularities, including cabin disturbances or threats to

flight safety and security.

Provide leadership by responding to a variety of emergency and non-emergency situations.

Established a reputation for outstanding customer service.

Adaptability; Worked in climates and locations across the globe in various conditions and situations seamlessly.

Training new-hire flight attendants, helping them to develop customer service skills and perfecting cabin-security

techniques.

Administrator North Conway, NH May 1992 – January 1998

Crown Ridge Development Corporation

Provided support for CEO and sales team in managing operation workflow.

Located customers using credit bureau information, background checks, and loan documents.

Mortgage and maintenance fee collections.

Organize collections list according to severity of delinquency.

Established repayment plans.

Purged records of satisfied accounts, as well as accounts of deceased individuals.

Initiated foreclosure proceedings.

Improved communication efficiency as the primary liaison between departments, clients, and vendors.

Prepared reports, presentations, memorandums, proposals, and correspondence.

Coordinated all department functions for a team of 16 employees.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Coordinated meetings with other department managers and served as the main liaison between the sales team,

developer, and owners.

Managed resort supply inventory, sales records, owner charts and company files using an online tracking system.

Coordinated reservation processes and prepared contract records and agreement packets.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Rehabilitation Specialist Ossipee, NH February 1986 – March 1992

New Medico Highwatch Rehabilitation Center

Efficiently gathered information from clients and social services agencies to develop treatment plans.

Documented all patient information including service plans, treatment reports, and progress notes.

Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping

skills and functional living skills.

Developed appropriate policies for the identification of medical, social, and emotional needs of clients.

Consulted with psychiatrists about client medication changes, issues with medication compliance and efficacy of

medicines.

Honors and Awards

2014 Inducted into the National Society of Collegiate Scholars (NSCS)

2015 Inducted into the National Society of Leadership and Success Presidential Member

C0-Curriculer Activity

2014 – 2016 NSCS Executive Vice President of Membership

2015 – 2016 NSCS Executive Vice President of Events

2014 – 2015 LGBT League Executive Secretary

2015 – 2016 LGBT League Executive Vice President

Certificates of Accomplishment

2013

HIPAA Security for the Health Care Workplace Pearson Education

2014

The Privacy Rule and Health Care Practice Pearson Education

Health Literacy for Public Health Professionals Centers for Disease Control and Prevention

2015

HIV Respect Training Modules Centers for Disease Control and Prevention

Global Health Data Quality John Hopkins Bloomberg School of Public Health

Designing HIV Prevention Programs for Key Population John Hopkins Bloomberg School of Public Health

Global Perspective on Sexual and Reproductive Health and Rights (SRHR) Lund University

AIDS: Fear and Hope University of Michigan

Epidemiology: The Basic Science of Public Health The University of North Carolina at Chapel Hill

The Challenges of Global Health Duke University

2016

Social Norms, Social Change University of Pennsylvania

Contact this candidate