Trainer
Resume:
Darren Pittman
Baldwin Harbor, NY *****
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Summary
Results-oriented Trainer who brings experience from the software company (SAAS), corporate, and
non-profit environments. Credited with assisting Sales Team acquire new business, significantly increasing organizational productivity, raising Customer Service levels, and reducing external training costs. Excellent
track record of creating training curriculum and evaluating and improving existing training methods for maximum results. Experienced building service-oriented relationships and training personnel at all levels including former Presidents of Harvard and Princeton Universities.
Experience Learning & Development Associate - The Durst Organization, NY Jan. 2020 – Nov. 2020
Partnered with Learning & Development Manager in all phases of delivering leadership training including evaluating training vendors, creating training communications, driving conversations, role playing, evaluating training feedback, training prep, post training follow-up, and generating reports for senior management.
Continually improved Leadership Training Program by monitoring the effectiveness of education strategies
and adopting new strategies as needed.
Conceptualized and co-developed Individual Development Plan for People Leaders including partnering with
IT and department leaders, and evaluating and implementing all leadership programs and technology training.
Acting as consultant, drove departmental success by retooling existing SOP’s, supporting department-led trainings, and offering suggestions for improving department specific processes.
As part of “Knowledge Share Initiative”, drove the success of cross-department “Knowledge Share Presentations” by coaching all staff on presentation delivery, presentation prep, and presentation standards.
Reduced organizational costs through the implementation of quality assurance (QA) standards and practices when evaluating potential software platforms.
Improved new hire onboarding experience and drove retention by developing new hire technology training
plan, retooling onboarding presentation, and implementing improved processes and communications.
Assisted all users with “at the elbow” technology support and training reducing the number of calls to the Help Desk and allowing IT department to focus on key initiatives and projects.
IT Applications Trainer - The Durst Organization, NY March 2019 – Dec. 2019
Built successful Technology Training Program from scratch including creation of all standards for technology training resulting in increased organizational productivity, reduction in external training costs, and improved management of new hire and ongoing training within the organization.
Partnered with IT and various department leaders to assess training need, build curriculum, and deliver classroom, webinar, and video-based, technology training both in-house and to the organization’s tenants.
Developed and implemented a standard format and style guide to ensure uniformity in the creation of all learning aids including quick reference guides, training videos, technology tips and communications.
Assisted all users with “at the elbow” technology support and training reducing the number of calls to the Help Desk and allowing IT department to focus on key initiatives and projects.
Technology Trainer - Bracewell Law LLP, New York, NY June 2016 – March 2019
Responsible for delivering comprehensive, effective, and timely training across multiple locations to new hires, Partners, Associates, Paralegals, Law Clerks, Legal Assistants, and all technology staff in the use of firm standards, best practices and all systems/software utilizing classroom, one-on-one, eLearning, webinar, videoconference and training videos.
Partnered with stakeholders to plan and develop training initiatives in alignment with evolving roles, responsibilities and organizational goals.
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Successfully led high level Training and Technology Projects including developing new training plan, evaluating/onboarding Learning Management System, and evaluating Document Management System.
Acted as backup to local helpdesk answering all service calls including application how-to and support, legal document formatting, server administration, desktop pc, mobile device, print, and remote access issues.
As part of Technology Task Force Team, met with key stakeholders to raise awareness of technology tools, understand their technology requirements, and develop targeted training to reach organizational goals.
Administered Learning Management System (LMS) including scheduling and tracking training, responding to training requests, sending confirmations/reminders, booking conference rooms and generating reports.
Administered skills assessments to record performance metrics and determine further training needs.
Conceptualized and developed topical eLearning content and update training/SharePoint pages.
Partnered with Subject Matter Experts (SME’s) to write and update documentation for global announcements and changes. Write and post weekly tech tips. Conceptualized and wrote all training materials.
Corporate Trainer - Tcicredit.com, Islandia, NY May 2015 – May 2016
Responsible for overseeing training in the use of financial software (SAAS) and all ancillary products for over five hundred financial institutions. Reviewed Statements of Work (SOW), client work orders, and partnered with Project Managers to ensure training success.
Utilized strong ability to connect the dots for clients and assisted Sales Team acquire new business utilizing
in-person, classroom, one-on-one, phone, and web conference training.
Partnered with Project Managers, Product Development Team and Software Developers through Software Development Life Cycle (SDLC) to create/update all software documentation, manuals, and quick setup guides for external customers and internal staff.
Quality Assured (QA) software platform. Made strong business cases to Product Development Team and Software Developers to make changes to software platform resulting in increased product acceptability.
Wrote global notifications regarding product updates/enhancements to all customers under deadline pressure.
Analyzed existing Customer Service processes for effectiveness and developed and implemented new policies and procedures to improve ticketing and workflow resulting in increased organizational productivity.
Trainer/Support Specialist - WWW.Ithaka.org, New York, NY August 2003 – May 2015
Trained staff on all systems/software/hardware/best practices including identifying gaps in technical
knowledge, researching, planning, scripting, narrating, conducting workshops and lunch-n-learns, utilizing
multiple methods of delivery (including GoToMeeting, Videoconference), resulting in measurable
organization-wide productivity increase and better use of systems/software technology.
As Project Leader, successfully delivered company-wide technology projects on time and under budget
including assessing organizational needs, coordinating implementation, and training staff.
Decreased technology service calls by utilizing expertise in translating technical information into user-friendly illustrations and documentation including technical manuals, software/hardware/handheld device how-to articles, IT tips of the month, training material, corporate communications, departmental policies and procedures, corporate surveys, flyers, marketing materials, and promotional copy.
Successfully managed support for organization’s Contact Relationship Management (CRM) software, worked with vendor to customize software and resolved all technical issues.
Education &
Extracurricular
B.S., Broadcasting, Cum Laude, Deans List. Long Island University/C.W. Post, Brookville, NY
DiSC – Improving Personal Effectiveness Workshop
International Legal Technology Association Member (ILTA)
CPR/AED Certified
United States Army Achievement Award for Meritorious Service
Computer Skills Opentext DMS (Document Management System), Opentext DM (Document Management System), Microsoft Office/365, Windows 10, Profiscience.com LMS/UniversitySite (LMS), Legalmind (LMS), Camtasia, JIRA, Slack, Adobe Captivate, Adobe, Lexis/Nexis Interaction, SharePoint, Salesforce, and many more
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