Shannon Kennings

Mill Valley, CA *****

415-***-****

adid1y@r.postjobfree.com

Professional Summary

Self-motivated, healthcare administrative professional with a efficiency-driven approach to handling all administrative needs. Highly organized with good multitasking, prioritization, and critical thinking skills. Familiar with managing schedules, coordinating paperwork and ability to serve customer needs.

Skills

Ability to maintain high standards despite pressing deadlines.

Ability to determine project urgency in a meaningful and practical way.

Ability to manage multiple projects while producing appropriate quantity of work.

Strives to understand the needs of patients/clients.

Treats all patients/clients with dignity, respect, and demonstrate appreciation of cultural differences.

Promotes team effort in all activities and uses a team approach to problem-solving.

MS Office, Google Docs, QuickBooks Pro, Epic, Source Medical

Education

Bachelor of Science - Cardiovascular Science, 09/1994

Northeastern University - Boston, MA

Work History

Current unemployment gap result of COVID – 19

Medical Intake Specialist 07/2020 to 08/2020

Carbon Health, San Francisco CA

Temp Assignment (Target CW)

Patient registration and enrollment for COVID-19 testing.

Administrative work such as preparing lab paperwork.

Provided medical services to over 1200 individuals daily.

Communicated with patients to determine needs on various career-related issues.

Utilized Color software to gather and input information necessary for research data.

Reverse Logistics Specialist 11/2019 to 02/2020

Target, Sausalito CA

Accurately handled all inbound and outbound freight shipments related paperwork; make shipping arrangements when necessary.

Processed credits and damaged/defective items accurately and timely, to minimize shortage and compliance risk.

Reported daily/weekly workload to support business priorities and deliver on sales goals.

Maintained all invoices and documentation per record retention guidelines pertaining to deliveries.

Identify specific products and materials to maintain compliant laws, rules, and regulations.

Medical Office Assistant 07/2019 to 10/2019

Sport and Spine Therapy, Novato CA

Temp Assignment (Perfect Timing)

Consistently greet patients with positive attitude.

Assured maximization of cash collections through diligent monitoring of all receivable balances.

Calling patients to remind them of appointments and answering calls

Handling authorization issues and concerns

Keeping organized patient charts

Provided clerical support to employees by copying, faxing and filing documents

Administrative Assistant 10/2018 to 11/2018

Wally's Natural, Roseville CA

Temp Assignment (PrideStaffing)

Process customer inquiries and documents

Schedule appointments and provided information to clients

Composed memos and transcribed notes

Researched and created presentation

Prepared and monitored invoices and expense reports

Developed and updated spreadsheets and databases

Tracked, analyzed and reported on performance sales data

Medical Biller Consultant 04/2018 to 06/2018

Sparkman Medical Data Processing, Sacramento CA

Temp Assignment

Consistently ensure that unprocessed claims and denials are reviewed, reworked, and resubmitted to ensure revenue maximization.

Assure maximization of cash collections through diligent and timely monitoring of all open accounts receivable balances.

Produced invoices, processed payments, and prepared deposits

Analyze reimbursement from all sources, including carrier reimbursement exception

Strategically planned methods to achieve operational goals and targets

Medical Collection Specialist 10/2017 to 11/2017

Adventist Health, Roseville CA

Temp Assignment (Robert Half Staffing)

Assure maximization of cash collections through diligent and timely monitoring of all open account balances.

Maintain all billing and financial data, including medical billing code tables, rate/fee schedules and payer information.

Analyze reimbursement from all sources, including carrier reimbursement exception.

Unemployment gaps from 06/2016 until 06/2019 due to family medical obligations.

Supervisor of Reimbursement/Collections Supervisor 08/2013 to 06/2016 Vibrant care Rehabilitation, Roseville CA

Analyzed all reimbursement for accurate and timely submission of claims collections in accordance with third party contract terms including, Medicare, Medi-Cal, managed care, commercial insurance, and direct patient pay.

Consistently ensured unprocessed claims and denials reviewed, reworked, and resubmitted to ensure revenue maximization.

Maintained all billing and financial data, including medical billing code tables, rate/fee schedules and payer information.

Assured maximization of cash collections through diligent and timely monitoring of all open accounts receivable balances.

Prepared detailed analyses and reports of billing and accounts receivable activity, including performance matrixes, bad debt expense and AR days outstanding on a daily, weekly, monthly basis as determined by the CFO.

Maintained and enhanced billing policies and procedures in the revenue cycle process and ensure staff adherence to policies.

Effectively communicate and provide training on changes in eligibility, insurances, coding updates and coding errors to appropriate staff in the organization.

Manage for continuous improvements within the revenue cycle process working with the CFO.

Manage all billing and collection operations, including orientation, training, development, coaching, corrective actions, and ongoing monitoring of all staff work-related activities.

Program Manager/Billing Manager 10/2008 to 08/2013 Boston Institute for Psychotherapy, Boston MA

Liaison between therapists and community in the Greater Boston mental health community

Monitored quality control standards to ensure proper billing, coding, and compliance including Medicare and Medicaid compliance.

Coordinate timely month-end Accounts receivable/Billing close in collaboration with the accounting manager.

Research and address issues/problems constructively, follow through to ensure timely resolution and to improve efficiency, compliance, and revenue maximization.

Lead any implementation billing /coding related changes in the organization, i.e.; ICD-10, CPC updates and others as determined by changes in the industry.

Received payments and

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