Career Summary

Over ** years of experience in administrative and clerical positions in various organizations. Experienced multitasker who handled several senior level executives simultaneously while diplomatically managing multiple requests and priorities. Takes initiative and pays attention to detail to ensure efficient task completion, being recognized with a ‘Certificate of Merit’ for compiling and issuing an employee manual at AT&T. Critical thinker, excellent interpersonal and communication skills and use good judgment in complex situations.

Computer Skills: Highly proficient in the MS Office Suite including Excel, Word, Access, Outlook, Powerpoint, Office 365 and various Social Media applications

Learning: Quickbooks software and French Language.

Professional Experience

Jan 2019-Present ADMINISTRATIVE ASSISTANT Can-America Engineering Inc, Mississauga

Temp Job

Manage office admin activities, including correspondence, emails, notes and reports, providing team support and logistics, photocopying, printing, file scanning, office supplies

Coordinate meetings and arrange appointments with clients, and builders

Book Keeping for office expenses, follow-up with AP and AR

Oct 2015-Dec 2017 ADMINISTRATIVE ASSISTANT RHB Enterprises Inc, Mississauga

Managed daily office admin activities, including correspondence, emails, notes and reports, providing team support and logistics

Provided budget support, cost analysis, client invoice preparation and account follow-up

Handled Manager’s appointments, calendar and travel arrangements

Coordinated meetings with clients, executives and employees

Trade-show support and planned company social events

Prepared quotes and purchase orders

Nov 2014-Mar 2015 ADMINISTRATIVE ASSISTANT La Capital-Unica Insurance, Mississauga

Reorganized client records within company’s database increasing work efficiency by 15%

Collaboration and liaison with 4 departments and teams on project work daily

Used company software: OPUS and IIS to record clients’ requests and update database for any policy amendments

Issued Bank Refunds and scheduled payment reports to avoid any payments arrears

Sep-Nov 2014 RECEPTIONIST/CUSTOMER SERVICE Milton Endoscopy Center, Milton

Contacted patients to confirm appointments or setup new appointments daily

Clerical duties included data entry, filing, handling incoming and outgoing emails

Reconciled purchase orders with delivery receipts and bills/invoices

Greeted walk-ins, assisted patients with their paper work

Updated patient files, confirming IDs by using various medical software systems

Aug 2014 ADMINISTRATIVE ASSISTANT Fast To Canada Ltd., Mississauga

Responded to immigrants’ inquiries via email or phone calls to assist with immigration applications and submitted documentation

Administrative duties of photocopying, scanning, printing reports and manage office materials

Prepared approximately six immigration applications daily for Federal Skilled Workers, Students and Refugees on CIC website

2011-2013 SENIOR ADMINISTRATIVE ASSISTANT Deutsche Capital Securities, Riyadh, KSA

Composed and proofread correspondence, issued financial reports, designed client presentations, and prepared proposals which decreased team work load by 10%

Organized client meetings, including preparing meeting agendas, reserving rooms, equipment, and arranging for catering

Professionally handled e-mails, phone call coverage and set up of high-level international/local conference calls, management meetings, and special events

Processed team’s personal and travel expenses according to Deutsche Capital rules

Arranged staff international travel flights, hotel accommodation, transportation and needed travel documents according to Deutsche Capital rules

Provided reception and front counter support to visitors, and responded to clients’ requests in an accurate and timely manner

2007-2010 EXECUTIVE ASSISTANT Bank Muscat, Riyadh, KSA

Updated and maintained CEO's calendar, re-organized the Executives’ priorities, and assisted managers with special projects like official opening, building renovations and office moves

Screened communications including telephone calls and email messages, which require priority attention, prioritizing and facilitating staff communications

Arranged CEO and staff travel and hotel accommodations as needed

Organized semi-annual board meeting, took minutes and sent follow-up items to the attendees

Maintained efficient electronic filing system of confidential reports, correspondence and

financial documentation

Supervised building facilities and contractors, and kept track of current vendor agreements, leases and office equipment contracts according to the bank’s policy

Negotiated pricing and fees, reducing administrative costs approx. 10%, while ensuring the continuation and enhancements of services

Assisted executives in preparing their presentations

EDUCATION

B.A. Major: Business Administration; Minor: Computer Science, American University, Cairo Egypt

Part of the University of Victoria in Canada [WES evaluation: Equivalency in Canada: Bachelor Degree -4 years]

PROFESSIONAL DEVELOPMENT

DIPLOMA, Customer Services Alison College [online]

CERTIFICATE, Project Management Program [PMP] Lucent Technologies, Egypt

CERTIFICATE, Excel, Advance Excel and Access IBM, Cairo Egypt

Worked in AT&T (Lucent Technologies) for 10 years, started as Administrative Assistant, and had been

promoted during my work to be Project Control Manager.

Volunteered with MP Conservative Party Campaign for 43rd General Election.

References Available Upon Request

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