Robert Morton Carter II

Wilmington Delaware, ****5

302-***-****

adicn8@r.postjobfree.com

LiteCure llc

July 2020 – Current

Customer Care Specialist

Troubleshooting laser therapy instruments

Answering incoming calls

Directory

Outgoing confirmation calls and emails

Creating orders

Processing orders

Inventory management

Ambucor Health Solutions (temp-to-hire)

July 2018(Temp) - Nov. ‘18(Hired) – July 2020

Remote CIED Technician (Cardiovascular Implanted Electrical Device)

• Managed and maintained six different doctors’ office clinics in OneView system.

• Updated schedules for medical clinics such as Abbott/Merlin, Medtronic/Carelink, Boston Scientific/Latitude and Biotronik.

• Daily Outbound calls to patients who have missed scheduled transmissions from their implanted devices like pacemakers and defibrillators.

• Corresponded with coordinating clinics to give and receive patient updates i.e... Demographic updates, implant updates, compliance issues, enrolling and deactivating patients.

• Corresponded with Triage and Reporting Departments of any patient’s symptomatic issues for the Cardiologist and Electrophysiologist to review reports and instruct the patient accordingly.

• Imported patient transmission reports sent from patients to the appropriate portals for further review.

• Enrolled new patients to coordinating clinics daily

• Mailed new patient schedules, and extended schedules that were coming to an end.

• Training to interpret EKG reports for Triage, Reporting, and Doctors

Trained new employees how to enrol new patients, and keep patients complaint with our service, including receiving transmissions from patients and providing instructions to patients how to use their bedside monitor appropriately.

BNY Mellon Bank, Wilmington DE (contracted through ACS Group)

Jan 18 – June 18

Account Manager

• Inbound Debit Card and Account Customer Service

• Managing Fidelity Debit Card Customers

• Managing Fidelity HSA Card Customers

• Managing Paycard Customers

• Reporting Fraud, Disputes, Travel Advisories, and other card services.

Agilent Technologies, Wilmington DE (Contracted through Manpower, Volt, and CSA Sep 07 – Jan 17

Assistant Shipping/Receiving Manager, Customer Care Technician

Responsibilities:

• Shipping and Receiving Department Operations

• Manually received and automated the processing of goods utilizing S.A.P., C.R.M., & PC Skills

• Unloaded trucks – unboxed heavy equipment using forklifts, cranes and power tools

• Delivered goods to storage locations

• Worked with procurement to control Purchase Order discrepancies for delivery

• Created Shipping Deliveries through SAP to return repaired units to various customers and organizations worldwide.

• Utilized Siebel/SAP/CRM/RCM for closing/processing orders

• Emailed worldwide customers to inform them of returning units, including tracking information

• Solved customers’ problems, internal/external, providing solutions.

• Packaged units to return to customers utilizing necessary equipment, i.e. Lifts, overhead cranes, and power tools.

• Organized, and updated inventory spreadsheet

• Ordered shipping supplies

• Helped train new employees that enter receiving dept.

Improved and updated various processes for shipping and receiving.

Education:

Currently enrolled in MBA program at CTU for Business Administration in Healthcare. Expected to graduate in October 2020.

• Colorado Technical University (Online) – Completed bachelor’s degree in business administration, with a focus on Logistics and Supply Chain Management. GPA 3.8 graduated in Sept. 2019, President and Deans List achieved consistently. Magna Cum Laude!

• High School Diploma from Glasgow high school, Newark DE- 1998

Career Goals

Robert Carter has many career goals since he has developed so many useful skills over the years. His dedication to serving others, and continuing his education has pointed him in the direction of the health care industry.

Robert has interests in continuing his career in the health care industry, preferably helping individuals obtain the life-saving medication they need, eventually advancing in his career using the knowledge and schooling gained. Also, he aspires to help to expand and grow the company and its locations and contracts with various companies.

References Upon Request.

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