Anthony T. Currie

***** *******

Detroit, MI ****5

586-***-****

adicfs@r.postjobfree.com

Objective

Dear Sir or Madam please consider my letter of application for a position with your company. As

my resume indicates, I have worked on the art of mastering the dealings with and of customers

and customer service for over 10 years. As such, I am a highly motivated and goal oriented

professional with excellent interpersonal, communication, time management, sales and

computer skills, seeking a challenging career opportunity offering both professional and

personal growth. Should my experience and skills be compatible with your employment needs,

please do not hesitate to contact me at your earliest convenience to arrange an interview.

Thank you in advance for your time, consideration, and discretion.

Truly yours,

Anthony Currie atc/

Employment History

City of Detroit/ DDOT

Detroit Michigan

02/18-Present

*Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

*Obtains help by sounding alarms.

*Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.

*Controls traffic by directing drivers.

*Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.

*Maintains environment by monitoring and setting building and equipment controls.

*Contributes to team effort by accomplishing related results as needed

Futurenetgroup

Detroit, Michigan

05/15- 07/17

CSR- Dispatcher

*To properly schedule and route trips for ADA certified clients

*To check daily manifest and current route

*To run, check, and print daily reports

*To follow ADA guidelines as it pertains to policy and procedure

*To answer incoming calls for future reservations during call queue

Roto Rooter

Livonia, MI

09/14-04/15

CSR- Dispatcher

• Receive dispatched work orders for plumbing service calls via fax and phone in orders.

• Log all work orders into company system software.

• Dispatch work orders to the field techs according to priority.

• Report work order status as required by service manager.

• Maintain invoice log for plumbing invoices.

• Job file set up for all plumbing work orders.

• Submit office supply orders as needed.

• Forward faxes to appropriate personnel.

• Managing warranty claims.

• Typing, filing and various office duties.

The Lawn Barber Landscaping Co.

Detroit, MI

11/12 - 09/14

Team Leader

•Perform grounds keeping and building maintenance duties.

•Mow lawn either by hand or using a riding lawnmower.

•Cut lawn using hand, power or riding mower and trim and edge around walks, flower beds, and

walls.

•Landscape by planting flowers, grass, shrubs, and bushes.

•Apply pesticide to rid grounds of pests such as mosquitos, wasps, ticks, and others.

•Apply fertilizer to ground to enhance growth.

Minacs Group USA/ Apple Inc.

Southfield, MI

01/11 - 10/12

Tech Support Rep/ Peer Coach/ Team Lead

*Provide customer relations support via inbound calls

*First line resolution while expressing empathy for customers

*Ensure to provide customer goodwill assistance to ensure satisfaction, if needed.

*Effectively communicate customers to resolve customer issues in a timely and effective matter

*Use and navigate multiple systems to track, document and research case.

*Offer additional products and services when appropriate

*Explain eligibility status and gain agreement about the reason for the call

*Determine if the customer is calling about a technical or nontechnical issue

*Determine if a support exception is appropriate

*Briefly outline the available support options

*Offer APP, ASL, and self-help resources while handling objections

Enjoi Transportation Services,

Detroit, MI

10/06 - 12/08

Lead Scheduler

*To properly schedule and route trips for ADA certified clients

*To check daily manifest and current route

*To run, check, and print daily reports

*To follow ADA guidelines as it pertains to policy and procedure

*To answer incoming calls for future reservations during call queue.

T-Mobile,

Detroit, MI

03/06 - 08/06

Sales Associate

*Manage all stock and inventory

*Trained associates to company's expectation

*Assisted customers in purchases with integrity and honesty

*Managed cash flow Achieved 22% goal above company sales goal

JP Morgan Chase / Bank One,

Troy, MI

05/04 - 04/05

Telephone Banker

*Managed a multitude of consumer accounts

*Personally opened over two hundred thousand dollars in credit cards

*Resolved customer service issues

*Top statistical leader on my team *Ranked No.61 out of 1500 employees in 2004

Cherrnins Shoes,

Detroit, MI

12/03 - 06/04

Sales Assistant

*Manage all stock and inventory

*Trained associates to company's expectation

*Assisted customers in purchases with integrity and honesty

*Managed cash flow

*Organized filing system for company's records

*Achieved 48% goal above company sales goal

EDS / Onstar,

Troy, MI

01/00 - 06/03

Customer Care Advocate

*Reacquired unsatisfied customers

*Resolved customer service issues

*Activated and maintained telecommunication units for customers

*Assisted customers in purchases with integrity and honesty

*Achieved over five hundred thousand dollars in sales in 2002

Education

Degree expected in 05/18

Major: Criminal Justice

Madonna University, MI

Diploma

Major: Paralegal studies

Michigan Paralegal Institute, MI

Graduation 06/09

Major: Criminal Justice/ Law Enforcement Admin

Wayne County Community College, MI

Degree 06/06

Major: Criminal Justice/ Corrections

Wayne County Community College, MI

Skills and Abilities

Knowledge of MAC Computers and all I devices, Microsoft Base PCs, Software, Hardware, Networking, Windows XP/2000/98, Multi- tasking, great understanding of people and customer service.

References Available Upon Request

Contact this candidate