**/**** ** *******

Bellevue, WA

**/**** ** **/****

Bellevue, WA

**/**** ** **/****

Seattle, WA

SHELLEY LISH

Summary

Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in the Hospitality industry. Proactive manager and leader, strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.

Skills

Social media marketing

Sales leadership and training

Persuasive selling

Upselling expertise

Networking

Territory management

Expense reporting

Prospecting skills

Employee engagement

Recruitment and hiring

Training development

Leadership development

Administrative support

Experience

Director of Sales

Schwartz Brothers Restaurants

Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts. Increased business revenue through proactive management of relationships and sales strategies. Promoted products at trade show across region, connecting with prospects and improving market penetration.

Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.

Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.

Hired and motivated 2-member sales team achieving over $4.3M in new sales 2019. Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.

Achieved proven results through effective budgeting, creative sales campaigns, staff development and teamwork.

Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies. Senior Sales Manager

Schwartz Brothers Restaurants

Tracked weekly sales to develop senior leadership reports for business development planning. Boosted monthly sales by 8% and exceeded lead conversion and sales goals. Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.

Partnered with marketing team to align sales strategy with brand messaging across all communication channels.

Managed revenue strategies, sales and customer engagement tactics, increasing client base by 12%. Food and Beverage Director/Human Resources Manager Seattle Golf Club

Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen. Kirkland, WA 98033 C: 206-***-**** adicdt@r.postjobfree.com 07/2004 to 01/2006

Bellevue, WA

07/1997 to 06/2004

Bellevue, WA

Managed food and beverage operations for upscale Golf Club, including bar and restaurant service with relentless focus on hospitable and gracious guest services. Sought out and implemented methods to improve service and team performance to boost business sustainability.

Controlled portion sizes and garnishing for optimal cost controls. Interviewed, hired, and supervised back of house staff. Trained employees on correct cooking techniques, safety standards and performance strategies. Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly entering orders into system and performing account transactions. Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.

Optimized processes by training employees to apply industry best practices and observe all protocols. Evaluated staff performance at multiple facilities and made recommendations for training improvement. Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.

Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation. Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.

Director of Catering

Daniel's Catering

Directed events to 4- exclusive off premise catering venues in the Seattle area; Columbia Winery, Seattle Design Center, MOPOP, Hedges Winery

Directed 6 sales managers to achieve $4M

Planned ahead to set catering budgets and goals, evaluated success via analytics and order tracker system and tracked catering trends with focus on quality and food cost controls. Tracked and monitored labor and food cost for each event and teamed with chef to design and develop creative food and beverage menus to meet and exceed customer expectations. Grew business through outside catering sales, executed food deliveries to perfection and devised and implemented marketing and promotional campaigns.

Collaborated with other sales personnel to solicit, negotiate and book new catering business, maintained contact with current accounts and arranged details of catering events. Personally attended 70% of all events.

Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.

Coordinated preparation of customer meals and monitored food handling for safety purposes. Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.

Regional Operations Manager

Schwartz Brothers Restaurants

Managed 4 full service restaurant locations; Chandler's Crabhouse, Spazzo Italian Grill, Daniel's Broiler. Visited approximately 5 locations weekly to ensure each location as fully functional and operating effectively.

Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.

Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets. Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.

Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.

Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.

06/1979

Bellevue, WA

Bellevue, WA

05/2020

Salt Lake City, UT

Trained, managed and motivated employees to promote professional skill development. Onsite training and standards facilitator for Chandler's Crabhouse, Yokohama and Tokyo Bay, Japan. Education and Training

High School Diploma

Bellevue High School

Associate of Arts: Business Administration

Bellevue College

Bachelor of Science: Business Administration And Human Resources Western Governors University

Activities and Honors

Schwartz Brothers Restaurants, Bill Schwatz, Manager of the Year, Business Development - 2018 Schwartz Brothers Restaurants, John Schwarz Manager of the Year, Leadership - 2010 Lake Washington PTSA, Outstanding Volunteer, Lifetime Membership - 2020 Volunteer

Mark Twain Elementary School, Kirkland, WA, PTSA, Board Member, After School Programs Chair 2016-2020 Girl Scouts of Western Washington, Service Unit 420, 2020 - Current Junior League of Seattle, Community Development Volunteer, 1991 - 2003 Overlake Hospital Medical Center, Bellevue WA, ICU/CCU 1990 - 2002

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