Manager Customer
Resume:
Vianneé W. Zabala-Carpena * Scenic Drive, Freehold, NJ 07728 201-***-**** ********@*****.***
Work experience
Sabert Corporation
Sayreville, NJ
Senior Accounts Payable Specialist
Process payment requests including check requests and vendors invoices.
Review all payment requests for appropriate documentation and approval prior to payment.
Code payments for proper distribution and verify that payments are in compliance with policy.
Match invoices with approved purchase orders and receivers.
Prioritize payments based on cash discount potential and payment terms. Ensure discounts are taken.
Print checks, match to correlating invoices, obtain proper signature and distribute checks.
Maintain vendor relationships and reconcile accounts. Communicate with vendors as needed.
Sort incoming US mail and manage Accounts Payable email.
Analyze and resolve unusual problems by determining alternate solutions.
Handle reporting.
Assist with various administrative activities.
Run the travel and expense reports via Certify for all employees.
Run the TMS report daily
Mana Contemporary
Jersey City, NJ
06/2013-09/2016
Accounts Receivable, Accounts Payable, Billing & Collections Specialist
Posted customer payments by recording cash, checks and credit card transactions, posted revenues by verifying and entering transactions from lock box and local deposits using Great Plains.
Resolved valid or authorized deductions, resolved invalid or unauthorized deductions, kept records of daily deposits, checks, lock boxes, cash payments and credit card charges.
Matched and coded vendor invoice and obtained signatures/manager approvals for vendor invoices
Paid vendors by monitoring discount opportunities, verified federal ID numbers, resolved purchase order, contract, invoice or payment discrepancies and documentation.
Ensured credit was received for outstanding memos, billed storage customers on an anniversary based billing and billed managed inventory and private room customers on a monthly basis.
Resolved rate disputes, entered data from work orders, completed work orders, created manual invoices, corrected billing errors and investigated discrepancies in payment.
Adjusted original invoices reflecting changes in discounts and special rates, ran and distributed summary invoice reports, reviewed open accounts for collection efforts, made outbound collection calls in a professional manner keeping and improving customer relations, identified issues attributed to account delinquency and discussed them with management.
Provided timely follow-ups to customers in regards to payment and mail correspondence to encourage payment of delinquent accounts.
Hachette Filipacchi Media U.S., Inc.
New York, NY
01/2005-11/2009
Billing Supervisor
Managed setting up and maintaining publications, entered rate cards, resolved rate disputes, maintained advertiser database.
Entered data form insertion orders, investigated discrepancies in payment, prepared monthly contract billings and reconciliations.
Corrected billing errors, adjusted original invoices reflecting changes in discounts and special rates, prepared and distributed issue reports, prepared monthly bank reconciliations.
Prepared for external financial audits and worked directly with external auditors, performed audits of existing contracts, prepared adjustment journal entry worksheets for accounting.
Independence Community Bank
Newark, NJ
01/2004 –01/2005
Reconciliation Specialist
Reconciled daily/monthly loan related general ledger account; maintained daily files of all reconciliation and supporting backup; prepared monthly reports of all departments’ reconciliation and aging items.
11/2002 –12/2003
Loan Processor/Customer Services
Input loan transactions, input interest changes to customer accounts, made principal, interest & escrow payments, processed wire and check requests, set up and maintained escrow for property taxes, handled customer service calls, prepared G/L input sheets, researched and resolved outstanding reconciliation items.
Languages
& Skills
Fluent in English and Spanish. Proficient with SAP, Maxxvault, Certify, TMS, Total Recall, Great Plains, Microsoft Office and Customer Service
Education
TCI College Of Technology
New York, NY
Associate's Degree of Applied Science, Major in Computerized Accounting, 3.5 GPA, Dean’s List 2003, Latin Honor Cum Laude 2004
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