Assistant Manager
Resume:
Iris Y. McAdory
Saint Paul MN **103
************@***.***
EDUCATION
Cuyahoga Community College, Cleveland, OH
Northwest Community College, Senatobia, MS
Quitman County High School, Marks, MS
Objective: I would like to obtain a job where I can use my years of experience working with organizations such as large manufacturing companies, collection agencies, and hospitals.
EXPERIENCE
Regions Hospital – Patient Account Representative
07/2000 – 10/2020
Serve as liaison between patient and hospital, helping to resolve immediate problems
Investigate complaints and grievances
Ability to maintain composure in high stress situations
Develop effective rapport with customers, coworkers and families to make a positive connection
Conseco Finance – Account Representative
11/1999 – 06/2000
Worked with commercial truck drivers (owner/operates) and trucking companies collecting on past due accounts, making outgoing and taking incoming calls
Maintained work queue daily and contact customers to make sure accounts are current and help decrease queue
Worked with dealership’s, insurance companies, employers by making sure all accounts were intact
Pulling credit reports, some skip tracing, giving credit ratings, and making sure payments were applied correctly to customer’s account
Intera Communications – Activity Coordinator
04/1999 – 11/1999
Point of contact for several national accounts including Sears, Target, Montgomery Ward, Lowe’s Companies, General Growth Properties, Circle K, Walgreens and Mobile Oil Corporation
Develop and maintain strong client and vendor relationships
Coordinated the payphone activity for current clients and new locations
Assisted the Regional Account Manager with customer relations and revenue analysis
Maintained an accurate database and did timely follow-ups for each activity
Responded to and delivered timely solutions to clients and vendors
The Gillette Company (1977 – 1999)
Traffic Clerk (1998 – 1999)
Buyer’s Assistant (1986 – 1998)
Specifications Clerk (1982 - 1986)
Lab Secretary (1977 – 1982)
Analyze number of hours designated to each customer, prioritizing destinations from farthest to nearest for efficient delivery
Maintained exceptional reports on excel and followed through ensuring proof of delivery
Typed letters, reports and handled other office duties as assigned
Effectively coordinated with vendors/buyers to order materials through requisitions to ensure on time delivery
Effectively worked with accounts payable handling invoices to ensure proper payments
Assigned and kept accurate records of current and obsolete part numbers
Ensured current spec in the file and on computer system, corresponding with the part number assigned
Maintain relationship with Planning Analyst to ensure new part numbers would phase out old ones
Typed letters, reports, performed duties as assigned
Worked in Microbiology Lab
Skills
Skills, Microsoft Excel, Microsoft Word, Stratus, MFG-PRO, AMAPS, Access and Epic
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