Azza El Housieny Youness

Objective

Summery

seeking a senior position in a leading company where I can build on my experience and skills in a challenging and active working environment

More than 30 years’ experience in the field of IT, Infrastructure Management, and Procurement Management in multi-disciplinary environments with a focus on Integrity and organization Operations.

Worked in the fields of: Service Delivery, Procurement Management, PMO, Quality & Process Management, Vendors Management, Strategy & Planning, Budgeting, and Performance Management.

Personal Information

Home Address

:

5112 Rd. 44, Mokatamst., El Hadaba el Olia, Al-Mokatam, Cairo, Egypt

Date of Birth

:

09/03/1969

Email

:

adic7u@r.postjobfree.com

adic7u@r.postjobfree.com

Azza.youness@Egyptian rc.org

Phone Home/Mobile :

+2 28469480,

+201*********,

+201*********

Nationality

:

Egyptian

Marital Status

:

Married

(2 Children)

Education

Post Graduate

Project Management Professional (PMP) Certificate

PMI

AmidEast

Q4/2016

ITIL Foundation V3. Certified

ITIL Certified Training Center

Cairo, Egypt

Q1/2011

Masters of International Business Administration (MIBA).

EcoleSuperieureLibre des Sciences CommercaialsAppliquee, (ESLSCA)

ESLSCA

Aug.2008

University

B.Sc., Electronics and Communications.

Graduation Grade: Distinction with honor Degree.

Faculty of Engineering - Cairo University.

Cairo, Egypt

May 1991

Languages

Proficiency in spoken and written English, and Arabic native.

Work Experience

December 2019 – till Oct 2020

Managed all the IT Infrastructure in UHIA which consisting of more than100 sites, spread in 27 Governorates with 1000 users.

June 2016 – Till June 2019

IT General Manager

UHIA الهيئة العامة للتامين الصحي الشامل

Egyptian Red Crescent

Cairo, Egypt

IT Service Delivery Manager for Egyptian Red Crescent

Managed all the IT Infrastructure in it, which is consisting of 31 sites, spread in 27 Governorates with 500 users.

Aug. 2008 – IT Account Service Delivery Manager

Sep. 2012 Hewlett Packard “HP” Cairo, Egypt.

Managed all the IT Infrastructure in Shell Marketing Egypt as an account after IT outsource in Shell Marketing Egypt, which is consisting of 7 sites, spread in 27 Governorates with 350 users.

Egyptian Red Crescent, Egypt;

Mar. 2002 –

Aug. 2008

Shell Marketing Egypt (SME)- IT

Cairo, Egypt

IT Service Delivery Manager – Egypt

Managed the IT in Shell Marketing Egypt, which consists of 7 sites, spread in 5 Governorates with 250 users. In addition to a budget of 0.6MUS$ and 4 IT Staff.

Member of the Change Board Teams.

Developed and managed regional IT plans and budgets including actual follow-up.

Accountable for operational excellence of all service delivery operations in line with the SLA, ensuring the quality of IT operational services in coordination with the North Africa IT Manager.

Managed and optimized IT resources, including staff.

Set operations performance level benchmarks.

Owned and managed IT services contracts, and maintained operational continuity.

Ensured compliance of operational services with the Information Security (IS) standards.

Developed Egypt IT Risk Assessment and managed the implementation of the raised mitigation action plan and Manage Egypt Disaster Recovery Plan “DRP”.

Managed, supported, and maintained all SME IT Infrastructures and Applications including AS/400, NT Servers, LAN, WAN, Desktop Hardware and Software, Email and Printing systems, telephony, JDEdwards and Non-ERP Applications, including the planning and management of the related project.

Acted as the focal point for the provision and management of the contracting and procurement of all the IT services & equipment.

Provided and recommended IT users training programs.

Manage the Infrastructure service level quality (SLA) Service level Agreements with the business targets within SHELL MARKETING EGYPT Sites & their Depots Sites.

Manage and Implement the cost effective solutions for Infrastructure services in Egypt.

Manage and Implement the (DS) Down Stream IT HEALTH, SAFETY; SECURITY & ENVIRONMENT (HSSE) plan in his area of work.

Manage and implement the whole processes of Infrastructure Contracting& procurement.

Manages Information according to Shell Group Standards (ISO 20000).

Provide metrics and reporting to business and external stakeholders.

All Services are expected at a low cost and high quality while maintaining cost transparency.

Manages the outsourcing contract and vendor activities in the following areas for Site Specific Operations.

Design and Ensure the solution(s) put forward leverage Shell Group Infrastructure platforms and services wherever possible that comply with global and infrastructure standards for Telecomm.

Prepare cost estimates (inclusive of hardware, services, labor, and operations)

Specify hardware, configurations and services in detail Issue and co-ordinate design documentation and evaluation of supplier proposals.

Provide technical consultancy and support to Telecom Implementation projects Prototype proposed solutions. Strictly adhere to the global “Shell Telecommunication Organization “end-to-end process for the projects (including the alignment with Service Management and Global Delivery).

Work closely with the principal designers and help in defining new technical standards and solutions.

SPECIFIC HIGHLIGHTS:

Managed several projects for Egypt like:

Achieved one of the best IS Compliance levels ever reached within Shell Group.

Skill Known in the North Africa Information Security procedures and policies.

Managed the planning, development and provision of the IT Services for the newly opened Shell office.

Lead the change of Shell Marketing Egypt’s WAN to MPLS. This increased the telecomm. Reliability in addition to reducing cost.

Contributed in managing the migration of the AS/400 machines within Shell Marketing Egypt to the NL.

Managed the achievement of yearly remarkable yearly cost savings through the continuous use of the appropriate technology and contract management techniques.

Managed the first IPT Implementation Project for Shell Marketing Egypt, including all required Infrastructure upgrades.

Developed and managed the Risk Assessment for Egypt and managed the implementation of the raised action plan.

Managed the Service Desk Process activities to determine effectiveness in providing quality products and services within time and cost restraint.

Supported Shell’s regulatory compliance obligations on the outsourcing contract by ensuring vendor compliance with Shell’s information technology policies and procedures.

Managed Company Mobile Lines contract.

Managed the Tradeoff for the old Shell Marketing Egypt IT Devices.

Demonstrated continuous effort to improve service delivery operations, decrease turnaround times, streamlines work processes, and work cooperatively and jointly with other stakeholders to provide quality seamless customer service.

June 2000 –

Sep. 2012

Shell Marketing Egypt (SME)

Cairo, Egypt

Information Security Focal Point – Shell Marketing Egypt

Ensured the Compliance of the Information Security (IS) within Shell Marketing Egypt, with the Shell Standards (based on ISO 17799).

Updated, implemented, and followed-up the IS policies and procedures for Shell Marketing Egypt.

Provided and promoted Information Security guidance, advice and awareness on secured and safe operations for Shell Marketing Egypt Staff.

Ensured the implementation of actions identified in the Information Security Improvement Programs.

Successfully passed all Information Security Audits that took place within Shell Marketing Egypt.

Investigated and reported security loopholes and breaches and ensured appropriate actions are taken.

Developed the scope and managed the Trust Domain certification and surveillance audits in Shell Marketing Egypt. This included the management of the all contractual arrangements, communications and interfaces (on behalf of Shell Marketing Egypt) related to the audits, with the External Auditors (PWC, KPMG.)

June 2000 –

Sep. 2012

Shell Marketing Egypt (SME)

Cairo, Egypt

IT Procurement Focal Point (Side Role)– Shell Marketing Egypt

Managed, implemented, and followed-up the IT Procurement policies and procedures for Shell Marketing Egypt.

Managed all IT Local and Global Contracts according to Shell Contracts Policies and Procedures.

Deals with functional and asset managers to secure IT equipment’s Asset Level.

Implement and maintain all IT procumbent processes.

Acted as the focal point for the provision and management of the contracting and procurement of all the IT Infrastructure services, computing equipment, maintenance and purchase contracts.

Sep. 1997 –

Sep. 2012

Shell Marketing Egypt (SME)

Cairo, Egypt

IT Team Leader & Information Security Officer – Egypt

Managed the IT in 2 Shell companies having 3 sites, with about 110 users.

Acted as the focal point for the provision and management of the contracting and procurement of all the IT Infrastructure services, computing equipment, maintenance and purchase contracts.

Developed and managed yearly IT Procurement plans for Egypt.

Managed, supported, maintained all SME IT Infrastructures including: NT Servers, LAN, WAN, Desktop Hardware and Software and Email and Printing systems.

Managed all SME IT Hardware and Software Assets.

Provided and recommended IT users training programs.

Planned for, designed (based on Shell Standards), and managed the implementation of all LAN, WAN and desktop new projects.

Ensured that the Trust Domain Security Standards are embedded in all the IT services and processes in SME.

Monitored and controlled the daily operations of local & wide area networks and Troubles hooted LAN, WAN, hardware, software and operating system problems and report on repetitive problem areas.

Implemented security procedures as well as ensured proper implementation of IT security policy and contingency.

Monitored and controlled the maintenance service of computing equipment

Controlled and handled the safekeeping and inventory recording of IT assets, and the supply and installation of PC equipment.

SPECIFIC HIGHLIGHTS:

Studied, developed and managed the provision of a standard IT Help Desk service within the Shell Companies in North Africa.

Recommended, developed and managed a standard IT Customer Satisfaction Survey for North Africa.

Managed the Trust Domain Information Security certification audit for Shell Marketing in Egypt.

Feb. 1994 –

Aug. 1997

The Cabinet Information and Decision Support Center (IDSC), The Cabinet.

Cairo, Egypt

Software Supervisor Engineer

Trainee in Software Skills Development Program (SSDP)

Analyzed, Designed, and developed of software database Systems.

Supervised of Distributed Application Systems Group which specialized in Internet services, Designing Web Sites with or without databases and by CGI (Common Gateway Interface), Programming using Visual C++, Programming using Visual Basic V.4, Investigation reports, Programming using Active X, Programming using Java Script, Installing for several types of HTTP Servers and Installing for several types of FTP Servers.

During the training SSDP Period I had some courses in three terms. First two terms including all software techniques related to UNIX Platform. The third term was the final Project, which was the final Project that was Decision Support System on the top managerial Level we use:

Adaptive Knowledge Base Technique.

Client- Server System on UNIX Platform using Kappa Tool.

Aug. 1991 –

Jun. 1994

WISAM Company Electronics and Manufacturing.

Cairo, Egypt

Firmware Engineer

Participate in designing some projects from scratch, schematic diagram, layout, testing printed Circuit Board, the equivalent software (mainly Micro controller Assembly Language and C Language as a high level language) hence product testing i.e. till the final stage.

Some of the projects are:

A Dual Tone Multi-Frequency (DTMF) Modem to send the electronic meter by using telephone line.

Remote Reading Electronic Meter by Using Hand Healed Unit (I was a Designer).

Display Units for Elevators.

Training and Development Experience

SUMMARY OF EXPERIENCES:

Managing IT Procurement Process

10 Years

Managing Infrastructure Operations

10 Years

IT Security and its integrity within the IT Services

7 Years

Business and Financial procedures and controls

5 Years

Contracting and Contracts Management procedures and practices

9 Years

MANAGEMENT, LEADERSHIP, and TECHNICAL Workshops & Courses:

Problem Solving Techniques

Downstream Contract Management Workshop

Time Management

Understanding & Managing Change

Interpersonal Skills

Coaching Skills

Effective Communication Skills

Effective Negotiation Skills

Navigating Successful Changes Workshop

(2006)

Shell Desktop Computing & Management Workshop – Third and Fourth

(1999)

Trust Domain Security Workshops

(Shell, 2005)

Risk Planning & Management Workshop

(Shell - Egypt)

An Introduction to Project Management

Budgeting and Controlling Costs

Coaching for Business

Communication Skills for Leadership

Communication Skills for Successful Management

Communications Planning and Information Distribution

PMP examination Preparation

The Fundamentals of Supply Chain Management

Contract Management Process and tools

The Process of Interpersonal Communication

The Secrets of Female Leaders

Building Your Support System

Communication Skills for Resolving Conflict

Effectiveness through Assertiveness

Asset Management

Finance for Non Finance Staff

Service Level Agreement Management

Purchasing Management (BPM)

PMP Courses:

PMP Curriculum (5 Courses)

(PMI, Egypt, 2013)

Competencies and Skills

Competency / Skill

ITIL Service Management Lifecycle

Project Management

Analyses & creative Solves Problems.

Contract & Service Management

Champions Customer Focus

Cost Focus

Delivers Results

Information Security Management

Motivates Coaches and develops

Effective Negotiation

Quality Assurance & Testing

Risk Management & Control

Team Working, interpersonal and relationship building.

Values Differences

Business Planning & Evaluation

Business Process Improvement Techniques

Professional memberships

PMI Member

Since December 2013

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