Emahri Reid

Customer Service Representative/ Technical Support Rep.

Orlando, FL 32808

adic3b@r.postjobfree.com

407-***-****

Emahri Reid

Phone: 407-***-****

E-Mail: adic3b@r.postjobfree.com

Objective

I’m a hardworking trustworthy employee, who works well with others. I have a strong ability to adhere to directions and take initiative. I work confidently and efficiently under pressure and with others. Experience

Asurion 11/2019- 07/2020 -Technical Support Representative

• I Provided basic trouble shooting steps to assist cx’s with resetting their network service, settings, and interface apps.

• I Provided help through remote view so it’s less hassle for customers when going through a difficult time with either their Apple, Android, Windows, or google devices.

• I Placed part orders for customers and appointments to get their devices fixed if any physical damage was caused.

• I provide that true premier customer service

Faneuil - 05/2018-08/2019

Pharmacy Service Representative

• As a Pharmacy Service Representative, I was responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data entry, record maintenance, and other clerical duties.

• I Followed the organization and department procedures to complete tasks in a timely manner. Convergys Customer Care Center

Lead Customer Service Agent-PayPal Account01/2016- 12/2017

• Managed incoming calls and customer service inquiries to resolving customer complaints via phone, email, mail or social media.

• Routinely reached out to customers to verify customer account information.

• Acted as a Liaison between PayPal and the customer to provide product/service information to resolve any emerging issues that customers may be facing.

• Managed large amounts of customer calls warmly to build rapport to ascertain problems or the reason for their call.

• Provided accurate, valid and complete information by using the right methods and tools.

• Continuously met and exceeded team goals and call handling quotas.

• Handled customer complaints and provided appropriate solutions and alternatives within the allotted time limits. Followed up to ensure resolution.

Education

Mt. Miguel High School/ Urban Corp Charter School (San Diego, CA) REFERENCES AVAILABLE UPON REQUEST

• Effective communicator and closer

• Excellent written and oral communication and presentation skills

• Task oriented leader

• Sales and marketing experience

• Customer service Experience

• Talent for resourcefulness

• High energy, Multi-Task ability

• Proficient in Microsoft Office

Authorized to work in the US for any employer

Work Experience

Technical Support Representative

Asurion - Orlando, FL

2019 to July 2020

• I Provided basic trouble shooting steps to assist cx’s with resetting their network service, settings, and interface apps.

• I Provided help through remote view so it’s less hassle for customers when going through a difficult time with either their Apple, Android, Windows, or google devices.

• I Placed part orders for customers and appointments to get their devices fixed if any physical damage was caused.

• I provide that true premier customer service

Customer Service Representative

Bed Bath & Beyond - Ocoee, FL

August 2018 to November 2019

1. As a customer service representative for Bed Bath & Beyond I was answering product and service questions and also suggesting information about other products and vendors. Pharmacy Service Representative

Faneuil - Orlando, FL

May 2018 to August 2019

• As a Pharmacy Service Representative, I was responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data entry, record maintenance, and other clerical duties. Follows organization and department procedures to complete tasks in a timely manner.

Customer Service Representative

Holiday Inn Club Vacations - Orlando, FL

December 2017 to July 2018

I helped plan, choose and arrange clients holidays. I worked to a budget and planned the holiday. I also offered advice and opinions on where to go and local tourist attractions, events and customs. Customer Service Representative

Convergys - Lake Mary, FL

April 2016 to November 2017

Acted as an ambassador for urban corps at special events

● Gave tours of urban corps to clients city officials, new students, and field trip group

● Canvassed neighborhoods for potential clients; informed them of Urban Corps many services

Education

High school diploma

Urban Corps Charter School

December 2015

High School Education

Mt.Miguel High school - San Diego, CA

August 2011 to June 2013

Skills

• MAINTENANCE (Less than 1 year)

• MICROSOFT WORD (Less than 1 year)

• WORD (Less than 1 year)

• Customer Service

• Call Center

• Customer Care

• Customer Support

• CSR

• Presentation Skills

• Serving Experience

• Marketing

• Troubleshooting

• Technical Support

• Computer Networking

• Help Desk

• iOS

• Software Troubleshooting

• Network Support

• Live Chat

Additional Information

• SKILLS AND POTENTIAL VALUE:

● Food Handlers card

● Trained and proficient on safe operation and maintenance of a variety of hard and power tools.

● Proficient with microsoft word and internet

Contact this candidate