VANESSA S. BERNARDO

PH* Blk ** Lot** Eastwood Residences Montalban Rizal

Mobile no. 091******** Landline: 4235511

PERSONAL INFORMATION

Age: 34 Yrs. Old Gender: Female

Birthday: September 12, 1985

Height: 5’4” Weight: 110lbs

Citizenship: Filipino TIN no. 231589905

Religion: Christian SSS no. 33-89786796

EDUCATIONAL BACKGROUND

PRIMARY: Roosevelt College Marikina City 1994-1998

SECONDARY: Roosevelt College Marikina City 1998-2002

TERTIARY: AMA Computer University (BSIT) Cainta, Rizal 2002-2006

SKILLS:

Device pro (network/router data management) Change Management Tools (BMC Remedy, PAC2000), SRWorkflow, MS Access, SQL Server, TOAD, Oracle (EPRO,SSO, PEOPLESOFT), ServiceNow(SNOW) MS Office suite, Matrix(Commcare) tool, Sharepoint, Active Directory, TACACs for VLAN switching, Hardware/Software management

EMPLOYMENT INFORMATION

Sept 3, 2018 to Present

Position: Technology Project Coordinator 4

Address: Wells Fargo Philippines

Certifications/Training: ITIL V3 training, Basic Lean six sigma training/ PMP Certification training/ CCNA training (boot camp)

Job Description:

-Process all Service requests for Wells Fargo sites and offices needing bandwidth/router upgrade

-Studies Network specifications and identify potential issues before starting the process

-Understand Wells Fargo site scopes and contracts and identify opportunities and risks

-Provides contingency plan to mitigate potential issues

-Propose an alternative solution that will make the process go smooth and cost effective

-Continually communicate with clients about the current update/process and provide deadlines.

-Cost tracking and monthly reports

-Provides end to end process throughout the project from the scope phase to planning and scheduling the execution of the project, to full implementation.

-Coordination between the following stakeholders;

oCollaborate with Network Engineers regarding sites needing the circuit upgrade for routers that are eligible and not eligible for the upgrade

oLocal contact to advise multiple cabling vendors/ local Telco to survey and test circuits onsite

oLocal Telco (Verizon/Century Link/ ATT/ Frontier, etc.) to identify circuits installation and for testing

oMatrix team to provide Activation scripts once install/test is completed by the local Telco

oSubmit a PO (purchase order) for labor and equipment needed for the bandwidth upgrade

oCreate a Change Request to Change Management Team for circuit upgrade

oOpen a bridge line to communicate with all involved stakeholders (Network Engineers/ Local Telco/ Site Cabling Tech) on the day of the activation/circuit upgrade

-Make sure that all resources are available from planning up to project implementation,

Achievement/s as a Technical Project Coordinator

-Upgrade completion of 1 site that is in a remote area (Alaska, AK), where in resources are very limited and only a small plane could get to the place where Wells Fargo office is located,

oThe upgrade was completed prior the deadline.

oIt was logical circuit upgrade that costed a lot, so the plan is to successfully complete the upgrade at one try. So, I made sure that before the schedule, everything should all be prepared.

oTriple check the circuits with Verizon and should be working,

oInvolved my manager about the upgrade costs and plans.

-Completed the circuit upgrade of 400+ Wells Fargo branches in a year with minimal issue that has been resolved on time.

-Achieved minimal cost for the 400+ Wells Fargo branches that were upgraded and completed.

oBid with Cabling vendors that offers low cost of service but with professionalism and knowledgeable with the upgrade.

oEliminate duplicate effort

June 27, 2016 to Sept 3, 2018

Position: Business System Consultant

For Enterprise Technology Asset management

Address: Wells Fargo Philippines

Certifications/Training: ITIL V3 training, Basic Lean six sigma training

Job Description:

-Partner with stakeholders to perform IT asset inventory in support of data integrity and accuracy

-Work on daily operational processes (add forms, change request, mailbox)

-Quality assurance services to maintain data accuracy. Review and approval of operational readiness change request.

-Respond to requests from end users, managers, developers and team members for specific HW/SW asset management data.

-Assist team in research, corrections and cleanup in addition to adhoc reporting and resolving overall integrity data issues with the use of MS SQL/TOAD tool.

May, 2012 to June 20, 2016

Position: IT Asset Management Specialist

Company: Teletech Customer Care Management Phils. Inc.

Address: Levels 1&2 Robinsons Place Ave. Cainta, Rizal

Job Description:

Asset Management Site Physical Inventory

oScan IT equipment (e.g. desktop computers, laptops, printers, servers, telecom equipment) (initial site scan within 3- 6 months of site set-up and annual physical or as required)

oInventory Furniture & Fixtures

oTrain Site Facilities and IT leads on Asset Database Management Processes

oNotify management of any discrepancies in inventory reconciliation or current business practices being followed at site

Asset control management

oPerform reconciliation of actual physical count versus database records, issue reports about the exceptions and initiate actions.

oAsset retirement management

oControl of laptops and software Work with sites and other Teletech departments to ensure completion of tasks and compliance to company policies and procedures

Software license and maintenance management

oReceiving software media and licenses

oMaintain software media library

oLicense deployment in conjunction with approved TTSD/ServiceNow ticket

oConduct matching audit of all licenses utilized by the company and issue recommendation to management

Global IT Procurement(software/hardware)

oSubmit procurement requisition for Technology equipment and software licenses

oEnsures budget coding and tracking

September 1, 2010 to May, 2012(Promotion)

Position: Desktop Support Associate (IT)

Company: Teletech Customer Care Management Phils. Inc.

Address: Levels 1&2 Robinsons Place Ave. Cainta, Rizal

Job Description:

Performs all Technology IT Desktop Support job responsibilities.

Oversee and support trouble ticket activity and work orders as required.

Mentor and train junior technicians.

Fully comprehend and understand TeleTech and partner's policies and procedures.

Develop and verify documented stepped procedures.

Organize and lead staff in projects assigned by the Site Technology Manager.

Take ownership of projects and see them through to timely completion.

Proactively recognize technical issues affecting the agent or call center production and recommend an effective solution.

Be a Technical Subject Matter Expert (SME) for all desktop (production and support) applications.

Take responsibility for assigned from inception through deployment.

Work co-operatively with other TeleTech technology units to provide superb quality customer service.

Understand and enforce TeleTech policies and follow all safety rules and regulations.

April 2006 to September, 2010(Promotion)

Position: Senior Account Specialist

Company: Teletech Customer Care Management Phils. Inc.

Address: Levels 1&2 Robinsons Place Ave. Cainta, Rizal

Job Description

FORD Percepta (Parts Assistance Center - April 22,2006 to March-2007)

FORD Percepta (Administration Department - April-2007 – lateral move)

FORD Percepta (Claims Assistance Department – July-2009 - lateral move)

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