KUKOYI ESTHER OLUFUNKE

*, ********** ******, *** ***** Motor Road, Lagos State, Nigeria.

+234**********– adibwn@r.postjobfree.com

PROFESSIONAL SUMMARY

Well-trained customer service and telesales specialist with mid level experience in Customer service. Areas of expertise include In-depth knowledge of marketing strategies and consumer trends, Excellent salesmanship and persuasion skills, Professional and personable demeanor with customers as well as coworkers, Proficient in computer programs and able to type 40+ words per minute, Organized and thorough in all work, great communication skills with superiors and peers.

SKILLS

Quick learner

Persuasive communication

Technical Writing

Digital Marketing

Graphic Design

Critical thinking

Team Player

Outstanding Communication Skills

Client Relationships

Microsoft Office Proficient

Research and Analysis

Analytical Skill

WORK HISTORY

Digital Marketer/Customer service representative -07/2018-04/19

Hutbay Limited Lagos and Oyo State, Nigeria.

Duties:

Website Construction: construction of company website for each product.

Oversee company Facebook and Twitter accounts.

Monitor comments and activity on Facebook and Twitter for conformance with communication goals.

Prepare media statements and ebooks.

Ensure company brand and message are maintained in all communications

Sales Manager/ Telesales Exec. 04/2019– Present

Transsnet Financial Ltd. Lagos State, Nigeria.

Duties:

Interfaced with customers professionally by phone, email or in-person to provide technical support.

Place phone calls to potential customers to educate them on services and products offered by the company

Attend meetings to learn about new products and services or changes in current ones

Read and interpret sales reports to determine the best strategy for marketing

Answer phone calls from customers with inquiries or complaints and resolve the issue as quickly as possible

EDUCATION

HND – Microbiology, 2019

(Distinction)

Yaba College of Technology, Lagos, Nigeria.

OND – Science Laboratory Technology, 2015

(Upper)

Topfield College, Lagos, Nigeria.

SSCE- 2009

CERTIFICATIONS

1.DIGITAL MARKETING (2020) at Udemy Academy, www.udemy.com

2.Certificate from Fate Foundation Next Economy Program.

REFEREES

Mr. Promise Uwajimgba

Accountant, Universal Furniture Limited,

Lagos.

+234**********

adibwn@r.postjobfree.com

Contact this candidate