Mildred E. Miller

**** ****** *****

Radcliff, Kentucky 40160

Email: adibw2@r.postjobfree.com

Cell: 270-***-****

OBJECTIVE

Seeking and Office position with opportunities to utilize typing and Computer Skills, provide friendly customer service, and assume responsibilities.

SUMMARY OF QUALIFICATION

Over 20 years of experience performing administrative duties and customer service Functions. Accepted challenges and worked diligently to accomplish projects to meet Deadlines. Good written, oral and interpersonal communication skills were required to meet the organization's missions Experienced in working in a multi-cultural Environment. Works well under pressure situations, maintaining a professional outlook to Move toward the goals set by management.

OFFICE SKILLS

Greet customers and directed them to the appropriate office or individual answered Incoming calls professionally using the switchboard and router call to the proper person scheduled appointment for customers. Typed letters, memos, reports, and office forms in a timely manner purchased office supplies within budget requirements. Performed other duties and assigned.

06/2018 - 07/2019

General Dynamic Information Technology: DSD Division, Defense - Army (Sector) DSDW272201

(Department) Fort Knox KY 40121 Supervisor: Ms. Esther Rodriguez 202-***-****

Position: Assoc Assistant, Office/Prog Duties: Service customers with telephone calls, Process DEERS cases, worked assigned DEERS cases to completion and process cases as assigned by DEERS Team manager, conducted research to establish the documentation needed to correct errors in customer's DEERS records. Perform ID Card Operator duties as assigned, provided cover down support as required for ID card operator vacancies/absence both at the ID card station and at the security office, Human Resource Command, Fort Knox, KY and other installations throughout the continental United States (CONUS) as assigned. Met and exceeded customer needs and expectations in ID card issurance, verified documentation, and assured customers received the entitlements to which they are entitled. I excel in my training, working side by side with my team learning about DWR'S as well as working cases, studying to learn policies. Logging customers cases on my DATA tracker to ensure cases are completed, Work as a VO and SSM.

11/2015 - 05/2018

DODEA DOD Education Activity Fort Knox KY District School MacDonald ES Supervisor Ms. Gibson & Mr. Charles F. Miller (Ms. Shelia 502-***-****

Position: Educational Aid Duties: I work for an exciting educational organization, with Military children at Fort Knox Schools. These children are of our dedicated U. S. Military members, my mission is to provide an exemplary education that inspires and prepares all students for success in a dynamic, global environment at Fort Knox. I work as a one on one Aid with assigned student. To assist with learning and growing, assisted student to music, art, PE as well as recess, and all special activities.

11/2013-2/2014

Advanced Technology 4046 Hwy 154, Suite 102 Newman GA 678-***-****

(Ireland Army Community Hospital) SRP Fort Knox Kentucky 40121

Supervisor’s Mr. Levi Robinson / Ms. Tiljuana Flowers / (Ms. Lisa Ford) 502-***-****

Position: Certified Nurse Aid (Screener) Duties: Work with SRP soldiers who are deploying and returning from deployment Taking vital signs Blood pressure Heart rate Temp, performed pregnancy test for female soldier’s, MEDPRO Screening helping to ensure soldiers are ready for deployment, completed all hospital training requirements, I am set up in the DMHRSi, and have my hospital Essentris. My main Job is working with my team during SRP. On my day’s when there is no SRP missions I am volunteering in the Allergy Clinic at Ireland Community Hospital screening patients taking vital signs, when patient come in for breathing testing I perform PFT Testing (Pulmonary Function Test) inputting patient vitals into Alta

02/2011-present

American Red Cross Allergy & Immunization Clinic (Ireland Community Army Hospital) Fort Knox Kentucky 40121 Supervisor Mrs. L & Captain Wooverton

As a Red Cross volunteer I work as a MSA as well as screening patient doing vitals (blood pressure, Temp, Heart rate, Weight, Height, Pulse, after screening I took patient to doctor room to be seen by doctor, I also checked in patient for follow up appointment, new patient, set appointments, check in patient for Allergy injection, Immunization shot’s for infants, toddlers and all age children, signed in for TB shots, and a number of shots given through the clinic, I also stayed on late night clinic on Tuesday and Thursday, answered phones, fax paper work, used copy machine, greeted patients, work all administration work required by the clinic.

09/2009-06/2010

Hardin County Schools (SACC Program) Elizabethtown KY 42701 Office Phone 270-***-****) Supervisor Mrs. Angie Lee

Duties (Sub-Teacher Aid) After School Age program: Responsible for a group of 24 children in grade K-through 3rd grade, I assist children with after school snack, proper hand washing, arranged for children to do their homework, as well as work side by side with them assisting with helping them with their homework, played group games, monitor children while on playground, work hands on with teaching different and new projects, administered first aid when needed, I work close with parents to keep them inform of their child’s day, as well as homework.

10/2008-12/2008

Lincoln Trail Behavior Health Center Radcliff KY 40160 Office Phone 270-***-**** Supervisor Mrs. Charlotte

Duties (MH-TEC) Charted patient chart every 15-min, did security room checks while patients were having breakfast/Lunch and dinner, In the morning took patient vitals and blood pressure, took patient to different activities throughout the day, assist patient to their assign group session’s, admission of new patient, my whole work day was set around charting patient activities, work with mental health patient, drug and alcohol addictions, suicidal patients, civilian, adult’s male and female/children, assist patient to all meal’s and charted what percentage of food was eaten by each patient, I was assigned about 13 patient each shift

07/2008-08/2008

Senior Care, Inc 9510 Ormsby Station Road Suit 101 Louisville KY, 40223 Office Phone 270-***-**** Supervisor Mrs. Arnetta

Duties: (CNA) Bath residence dressed and undressed, assist residence with

shower’s/shower chair bath, put fresh linen on residence beds, change linen, help assist residence with hygiene, brush teeth/dentures, assist residence with feeding in dining room, took them to different activities, rotate residence who were bed written, prepared room for new residence.

SERCO (04/04/2002 -02/06/2006)

Common Access Card Holder, Fort Knox, KY Supervisor: Bobby LumHo - 703-***-****; Contact: Yes Pay Grade: 0640

Salary: $25,000.00 per year, Hours per week:40

Duties: Provides administrative customer service to soldiers, Department of the Army civilians, military retirees and authorized dependents identification card program to include issuance of ID cards, Common Access Card and authorization letters for access to exchange and commissary, as required. Provides troubleshooting services and respond to requests for assistance on office equipment repairs. Installs revisions to current software and load new software into systems. Perform data entry and clerical duties to include answering technical questions during incoming calls. Prepare, revise and print correspondence in the proper format in accordance with applicable regulations and guidelines. Maintain accountability for Drop from Roll (D/R) documents. Initiate inquires pertaining to missing records or documents and attempt to obtain duplicates when required. Forward all D/R forms files to appropriate repository with 5 workdays of soldier's separation from service to transfer from active duty. Maintain control log on a daily basis.

U.S. Army Armor Center, (07/01/1993 - 03/30/1994) -

Office Automation Clerk, Fort Knox, KY Supervisor: Sherry - 502-***-****; Contact: Yes Pay Grade: GS -0326 -3

Salary: $14,603.00 per year, Hours per week: 40

Duties: Collected and input donor information into the Defense Blood Management Information System (DBMIS) and the Defense Blood Standard System (DBSS) when available. Input a minimum of 350 historical donor records daily. Maintained a daily quality assurance log to ensure input data was accurate. Kept confidentiality concerning donor records and test result prepared a variety of letters, memos, reports and office forms in a timely manner using the word-processor. Prepared and distributed announcements for up-coming events. Created and maintained various files Purchased office supplies within budget requirements.

Department of The Army (10/17/1989 - 06/02/1991) -

Clerk Typist, Frankfurt Germany, Supervisor: SFC Hill - 069-***-****; Contact: Yes Pay Grade: GS - 0322 - 3

Salary: $12.98 per year, Hours per week: 40

Duties: Checked patients in at the Medical Clinics, scheduled/rescheduled appointments and filed lab results in patient's files accurately entered data into the computer during appointment scheduling to provide information for the physicians. Created new files and maintained existing files answered incoming calls from patients and physicians to address questions about clinical services. Communicated effectively with patient to assure date, time and place of appointment is understood created admission packages for patients being admitted to the hospitals Instructed patient regarding necessary medical preparation prior to receiving treatment Prepared medical profiles for active duty soldiers requiring physical limitations Assisted over 250 patients on a daily basis.

08/01/2000-01/16/2001

Kentucky Bluegrass Challenge Academy Building 2371 And 2377 Ft. Knox, KY 40121-5000 Office Phone (502) 624=3387 Supervisor, Retired (SMG) Gordon Dish.

Duties: Carry out the intent of the Director all Chamis reports outlined by Deputy Director. Or Administrational Branch Manager, Prepare and proof correspondence reports, articles, etc., for the Administrational Branch Manager, Develop and maintain files on correspondence reports and Program records. Schedule appointments arrange travel assistance of the full time secretaries. Interpret program procedures and apply rules to a variety of work situations, Utilize good communication up and down the chain of command, assisted in administrational duties for and cadre, (typing, filing, drafting correspondence). Answering phones type using Microsoft word, Excel, printer, certificate's for Cadets student upon graduation date, prepared letter's for Cadet's GED testing date's

02/00-03/00

Diversified Training Group 363-B W. Lincoln Trial Blvd. Radcliff KY 40160 Office Phone 270-***-**** Supervisor Mr. Carl and Mrs. Ruth Downey.

Duties: Secretary, Answer phones and typing, filing I also work with the Copy machine, Send and receive faxes work on computer with Windows 98/2000. Set appointments as well as make reservations For supervisor. Schedule classes for a number of computer courses Schedule training for localday care centersand supervisors in the Surrounding cities, accounting of the cash flow as well as updating The checkbooks, assist student with computer courses questions And problems type and print out certificates for students who are To complete training.

06/00-07/00

2D Region (ROTCO USA Cadet Command, Cadet Training Division Division Camps Branch Fort Knox, KY 40121 Camp Challenge Protocol. Office Phone 502-***-**** Supervisor Maj. Oxer and Kathy Dismore.

Duties: Office Automation Clerk, Answer phones and typing, received calls from a number of full bird Commanders to set Itinerary dates. Put Together Commanders visitor’s package sealed packages after they were approved by the LTC, typed information on visitor's packages. Picked up activate military and reserved military mail from mail Room. Received all staff e-mail and print out to distributes to office Staff each day. Made daily runs to the main Head Quarters for Award ceremony, handled distribution, pick up supply's printed Itinerary Updated, typed welcome and thank you letters.

OFFICE EQUIPMENT

Operated office equipment such as copy machine,fax machine, electric typewriter and Adding machine familiar with WordPerfect 5.1, Windows 95/98/XP and Multi-mate, Excellent multi-line phone skills. Easily adapt to new and different computer systems.

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