Assistant manager
Resume:
CurriculumVitae
Of
Lithemba Macam
Personal Details
Candidate’s Surname: Macam
First Names: Lithemba
Date of Birth 1997/10/02
Sex: Male
Age: 23
Marital Status: Single
Health: Excellent
Address: Swart Street
Kempton Park
1620
South
Cellphone number:
Email address: *********@*****.***
Home Language: English (read, write and
speak) Additional Languages: Afrikaans (read, write and speak)
Personal Profile
• Reliable and dependable
• Methodical approach to planning and organizing – good time manager
• Strives of quality and applies process and discipline towards optimizing performance
• High integrity, diligent and conscientious – reliable and dependable
• Self aware – always seeking to learn and grow
• Detailed and precise; fastidious and thorough
• Excellent interpersonal skills – good communicator
• Composed under pressure
• Well spoken and multilingual
Education
High School: Oxford Combined College
Grade Attained: 12
Subjects: English home language
Afrikaans First additional language
Mathematical literacy
Life Orientation
Geography
Life Science
Agricultural Science
Year: 2015
Sports Achievements: Athletics; Rugby; Chess (first team) Academic Achievements: Distinctions in 2 subjects; Debate team Work Experience
Name of Company: Renew-it Befordview
Industry: Panel beater
Position: Warranty Officer/Manager
Period: Jun 2019 to
Jul 2020
Responsibilities:
● Management of department
● Booking in of warranty vehicles for rectification work
● Daily communication with head office to resolve complaints and start rectification work.
● Give clients progress reports on the repair of vehicles
● Assess damages on vehicles, evaluate warranty job and open job cards for warranty work
● Liaise with directors, line managers, customer service agents, clients, brokers and/or insurance companies
● Work with outsource companies and sign off on work done
● Data capturing
● Daily report of department to company directors
● Assist with the junior management duties of the company
● Quality control in warranty department
● Ensure that clients receive the best customer service Name of Company: Rent-A-Dog
Industry: Security
Position: Administrative supervisor
Period: March 2018 – Feb 2019
Responsibilities:
● Facilitate and assist in any internal or external audits conducted
● Disseminate, collate and report all relevant information between sties and department managers in a manner that encourages strategic goal congruency
● Adhere to all deadlines
● Drive continuous improvements targets that relate to the portfolio's direct responsibility
● Assist with any reasonable duties in the trading routine, and optimising the operations
● Adhere to relevant procedures detailed in the code of practice
● Adhere to and be familiar with policies and code of conduct
● Investigate and verify manual purchases processed against the business unit
● Minimise, investigate, correct and report on business unit negative stock on hand
● Total management including but not limited to planning, implementation, investigation and reporting on all inventory counts
● Ensure the physical stock in all storage locations balances with the inventory ledger in SAP
● Ensure the business unit provides an above-expectation customer service experience
● Ensure staff follow company policies and procedures
● Ensure the customer request are actioned on a daily basis
● Manage and facilitate human resource processes, submissions and documentation for the entire business unit
● Ensure the company performance management systems are implemented and executed as directed by company policy
● Control staff overtime and casual spend
● Total management staff within the business unit as well as mentorship growth performance, and development of all staff members
● Total management of the goods receiving function, direct and indirect credits function within the business unit as well as mentorship growth performance and development of all staff members forming these functions
● Prepare the budget for review where influenced by direct responsibilities
● Ensure all expense related items are controlled and managed within budget
● Ensure the ordering and monitoring of expense related items within the business unit
Name of Company: Rent-A-Dog
Industry: Security
Position: Office Manager (Jan 2017 to Jun 2017); Company Secretary (Mar 2016 to Jan 2017); Administrator (Nov 2015 to Feb 2016) Period: 04 Nov 2015 to Jun 2017
Responsibilities:
Office Manager
● Responsible for providing a friendly, welcoming and efficient service to all clients, in line with the Company’s vision and values on customer satisfaction
● Ensuring the up keep and neatness of the reception area.
● Answer and direct incoming calls with a high level of professionalism, taking and delivering messages as needed
● Respond courteously to client's requests, play a part in the general running of the reception desk
● Assist walk-in customers in a prompt, professional and courteous manner
● Ensure that customer services administrative tasks are completed on a daily basis
● Build a good rapport with clients
● Assist clients with issues and inquiries
● Site visitations and inspection
● Ensure that all customer sites have efficient staff and that all staff reported for duty.
● Updating timesheets and rosters of all staff
● Management of internal staffing issues
● Ensuring that my phone is always available to both customers and staff
● Source new staff when needed, posting of external adverts and conducting interviews
● Sales invoicing and credit notes
● Purchasing of basic supplies and ensuring that staff kitchen is well stocked
● Manage/assist the marketing team
Company Secretary
● Answer and direct incoming calls with a high level of professionalism, taking and delivering messages as needed
● Respond courteously to client's requests, play a part in the general running of the reception desk
● Site visitations and inspection to insure that customer satisfaction is maintained at all times while staff and assists are posted on customer sites
● Build a good rapport with clients
● Assist clients with issues and inquiries
● Sales invoicing and credit notes
● Ensure that customer services administrative tasks are completed on a daily basis
● Diary Management of the managing director
● Travel arrangements local and international, Arranging Visa’s, accommodation and flights for managers
● Catering for meetings/events
● Updating timesheets and rosters of all staff
● Safekeeping and updating company records and share certificates
● In-house and external ad hoc requests
● Preparation of necessary take on requirements documents, arranging meeting, facilitating, active participation at meeting, performing summary/minutes of meeting and project plan for distribution Administrator
● Data capturing
● Answer and direct incoming calls with a high level of professionalism, taking and delivering messages as needed
● Welcoming and efficient service to all clients, in line with the client's vision and values on customer satisfaction
● Assist clients with issues and inquiries
● Ensure that customer services administrative tasks are completed on a daily basis
● Sales invoicing and credit notes
● Receiving, attending to and/or allocating incoming post
● In-house and external ad hoc requests
● Preparation of necessary take on requirements documents, arranging meeting, facilitating, active participation at meeting, performing summary/minutes of meeting and project plan for distribution
Contact this candidate