Front Office Service
Resume:
TAIWO-TAIWO OLUWATOSIN O.
**, ***** **** *** ***** Road, Ebute-Metta (West), Lagos.
********************@*****.***
PERSONAL DATA
Sex: Female
State of Origin: Ogun
Languages Spoken: English and Yoruba
Marital Status: Single
Nationality: Nigerian
PROFESSIONAL SUMMARY :
A confident, quick thinking, articulate and socially adept customer service professional with over 4 year's work experience . Very resourceful, ambitious and focused individual with high aspirations . I have a strong work ethic with high level of personal credibility and integrity.
I seek continuous improvement with proficient communication and customer service skills, and a great team player looking for an organization which strives to get the best out of people by developing a structured system and work place that provides challenging jobs, rewards performance and delivers continuous opportunities .
EDUCATIONAL BACKGROUND
B. Tech, Industrial Chemistry (2nd Class Honours) 2008 - 2014
Federal University of Technology, Akure.
General Certificate Examination (GCE) 2006
Marywood Grammar School 1999 - 2004
National Examination Council (NECO)
Ago-ijaiye Meth. Pry. School 1994 - 1999
First School Leaving Certificate
EMPLOYMENT HISTORY
Haritage Hair Spa June 2020
2nd Floor, Lennox Mall
Admiralty Way, Lekki Phase1
Lagos, Nigeria.
Spa Manager
Serves as the face of the company at all times.
provides useful information and helps numerous clients by being informative and empathetic.
Friendly and courteous to all clients, ensuring all clients needs are met.
Acts as the Spa's gatekeeper and answer questions about product and services.
Ensures smooth customer on-boarding and data capturing using the Spa's software
Hold periodic meetings with staff to pass on updates, clients expected etc
Coaching and evaluating spa team performance
Maintain all guest supplies and assist in ordering as needed
Training spa team and helping in the recruitment process
Ensures cleanliness is maintained at all times in the spa
Effectively resolve guest complaints and communicate with the spa management
Execute spa's vision of providing exceptional service
Conduct orientations with new hires and advice the spa management during the hiring process
Manage the physical maintenance of the spa and report to engineering if the need arises
Clear Essence California Spa & Wellness Resort May, 2017 - March, 2020
13, Alexander Road, Ikoyi, Lagos. Nigeria
Guest Relations Officer & Spa Receptionist
Job Duties
Offers warm welcome to guests at all times and ensures guests enjoy their stay by rendering personalized service.
Answers phone calls (incoming and outgoing) in a nice, courteous manner, handling guest demands and concerns.
Proper use of telephone etiquette
Ensures room availability to maximize occupancy.
Responsible for creating, editing and cancelling reservations.
Performs room inspection before guest arrives.
Cashier Operations: Posting room and F&B outlet charges, settling bills, everyday communication with account departments regarding corporate guest bills & invoices as well as guest refunds.
Ensures high level of customer service is consistently maintained.
Handles guest complaints in a courteous and efficient manner and reports guest complaints to Supervisor if no immediate solution is found and assures follow up with guest.
Coordinates with the guest requests to other departments such as; Housekeeping, Food and Beverage, Maintenance and Concierge.
Maintains positive relations with other staff and department.
Fully conversant with all services and facilities offered by the Resort.
Maintains cashier float, ensures accurate daily report of all money received.
Proper cashier closure and ensures complete handover between shifts.
Handle general requests such as spa enquiries, special needs and complaints.
Orders front office supplies and keep inventory of stock.
Maintains spa appointment calendar, organize massage, therapists and schedule treatment appointments.
Notify therapists of guest cancellation and the arrival of unscheduled visitors.
Advise guests accordingly as to what spa treatments they should have based on their complaints.
Issue gift certificates ( Vouchers ).
The Lilygate Nigeria Limited Feb, 2016 - April, 2017
2, Olubunmi Owa Street, Lekki Phase 1,
Victoria Island, Lagos. Nigeria
Receptionist
Job Duties
Acted as liaison between guests and executive staff
Welcome guests either in person or over the phone
Answered, screened and forwarded incoming calls
Ensured reception area was always tidy and presentable
Ordered front office supplies and kept inventory of stock
Directed guests to see appropriate personnel
Maintained office security by following safety procedures and controlling access via reception desk (monitoring log book)
Fitness options Limited; Surulere Lagos July, 2015 - Jan,2016
23, Ekololu Street, Surulere
Lagos, Nigeria
Client Service Officer
Job Duties
Served as the first contact for prospective and registered clients.
Opened client's file for newly registered members, allotted membership number and retrieved client's files when they come for renewal.
Took enquiry from clients, upon registration informs client about prices and the various subscription plan we offer.
Focused on providing exceptional services resulting in customer satisfaction by interacting with clients and clearly addressing their enquiries.
Provided secretarial support which included filing, answering phone calls, compiling and typing of official documents as required.
Ogbuta Investment Co; Ltd. Oct, 2014 – June, 2015
5, Bankole Street, Somolu Lagos (NYSC Corps member)
Front Desk Officer
Job Duties
General Administrative duties in the office and answered phone calls
Received customers in a friendly and cheerful manner thus providing a positive environment.
Provided day to day support to other staffs.
Daily stock, organizing daily routine and duties
Managed customer’s records, handled invoices and daily reconciliation of sales
Chi Limited (House of Chi) July - Oct, 2012
Chivita Avenue,Ajao Estate,Lagos Quality Assurance Officer (Internship)
Job Duties
Carried out laboratory analysis on cleansing water
Participated in the preparation of chemicals and reagents used in the analysis
Helped to check the brix (sugar content) of juice produced, made sure that the percentage was up to the desired standard of the company.
ACCOMPLISHMENTS
Certificate of Discharge - National Youth Service Corp
Certificate of Participation - Emotional Intelligence (Tamar Rescue Foundation)
Associate Member - Institute of Customer Service of Nigeria
KEY SKILLS AND COMPETENCIES
Communication skills ( Verbal and Non-verbal)
Customer focus
Listening skills
Telephone skills
Microsoft office skills ( Word, Excel, Opera PMS 5.0 )
Retentive Memory
Task Orientation and Time Management
Problem Resolution
Professionalism
STRENGTHS
Ability to learn quickly and analyze situations.
Adaptive to challenging environments.
Active listening and apt attention to details.
Ability to organize and prioritize tasks effectively.
Excellent problem solving skills.
Good interpersonal and customer service skills.
Ability to work with little or no supervision.
Ability to work under Pressure and multitask.
Resourcefulness and great communication skills.
INTERESTS
Music, Reading, Cooking, Research
REFEREES
Mr. Adewale Adebambo
Supervisor, Lagos Metropolitan Area
Transport authority (LAMATA), Alausa, Ikeja, Lagos State
Tel: 080********, 080********
Mr. Toluwalope Magbagbeola
Operations Manager (Visibility)
Kobo360 Logistics
22, Ikorodu Road, Jibowu. Yaba, Lagos
Tel: 070********
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