PERSONAL DATA

Surname

Cipriano-Jordaan

First Name

Raquel

Title

Ms.

Nationality

South African & Portuguese

Drivers License

08

Languages

English

Afrikaans

Portuguese

French

Postal Address

P O Box 30561

Richards Bay

3900

Cell

064*******

E-mail address

adiben@r.postjobfree.com

EDUCATIONAL BACKGROUND

Secondary Education

Qualification obtained

Matric

School

St Catherine’s

Year (s)

1993

Tertiary Education (Degrees/ Diplomas Completed)

Qualification obtained

Bachelor of Arts Degree

Institution

University of Natal

Year (s)

1994-1997

Major Subjects

English

Legal Studies

Psychology

Ethics Studies

Computer Studies

Afrikaans

Marketing

Qualification obtained

LLB – Law Degree (incomplete)

Institution

University of Natal

Year (s)

1998-2000

Major Subjects

Roman Law

Sociology

Legal Studies

Criminal & Private Law

Dispute Resolution

Qualification obtained

CRM (Customer Relationship Management- Marketing)

Institution

UNISA

Year (s)

2001-2002

Qualification obtained

AFM (Financial Markets & Instruments

National Certificate – NQF level 06)

Institution

BANK SETA

Year (s)

June 2014

Qualification obtained

SAGE PASTEL PAYROLL - Certified Administrator

Institution

SAGE

Year (s)

2020

EMPLOYMENT HISTORY

Current Employer

(1) Employer

Kloppers Inc

Position Held

PRO, Group Co-Ordinator & Conveyancing

Duration of Employment

Nov 2018 – 17 Nov 2020

Key Performance Areas

PRO Functions:

•Build and retain Estate Agents relationships

•Build on market segment in the area

•Evaluate team performance and stats to maximize return

•Create and carry out events to enhance key-stakeholder relationships

Group Co-Ordinator:

•Manage email accounts for all staff

•Out-Of-Office management

•Monthly newsletter to client base

•CSI-Project management

•Server Updates

•Lexis Convey and certificate management

•Weekly & Monthly reports to Partners

People Management:

•Manage all employee issues, HR policies

•Manage all staff Leave processes

•Carry out regular management meetings and weekly reviews re Employment Equity Targets

•Implement performance management, and required documentation where necessary

Conveyancing:

•Assist with the transfer of commercial and residential properties

•Manage relationships with Estate Agents

•Implement regular reports to the Estate Agents

•Update Lexis Convey Lexis Reports

•Open new files and contact clients

•Instruct suppliers to assist with compliance reports

•Follow up with documents required for the registration of the property

•Assist with the signing of the documentation of the transfers

•Send documents to the Lodging Agents

•Follow up on Registration

Previous Employer

(1) Employer

Vangiblox HR (Pty) Ltd

Position Held

Payroll, Training & Administration Manager

Duration of Employment

July 2018 – 2019

Key Performance Areas

Account Management:

•Manage all Business Bank Accounts

•Manage all Creditor Payments and relationships

•Invoicing & Management Accounts

•Manage all the Business Invoicing

•Manage relationships with all our Business Partners

HR & Payroll:

•Manage Pastel Payroll database on all employees, local and off-site across the country

•Process all timesheets, hourly & monthly

•Carry out Payroll execution & payments timeously

•Oversee Recruiting & training of personnel

•Ensure compliance with Labour Department, BCCEI, FEMA and Workman’s Comp

•Assess Staff performance and execute warnings, probations & termination processes

Risk Management/Compliance:

•Ensure all our processes comply with the Construction Industry Standards

•Oversee Contractual Due Diligence

•Project Management - Schedules and Deadlines

Training & People Management:

•Draw up training manuals, and carry out training workshops for staff

•Identify any gaps in staff training requirements

•Manage all the various construction site employees, and assist with UI19, UIF,PAYE etc.

•Ensure HR policies are implemented with subordinates

•Manage all staff Leave processes, and Loan processes

•Carry out regular management meetings and weekly reviews re Employment Equity Targets

•Implement performance management, and required documentation where necessary

Reason for leaving the organisation

Was voffered a Marketing/PRO position

Previous Employers:

(1) Employer

Standard Bank

Position Held

Private Banking Manager - KZN

Duration of Employment

February 2012 – March 2014

Key Performance Areas

Relationship Management/ Service Management:

•Manage and oversee over 400 client portfolios

•Identify and manage Investment and Financial needs of existing clients (SLA), focusing on ROI

•Implement marketing/sales campaigns across all product segments

•Focus on integrated solutions for all clients

•Ensure client retention, while growing existing base

•Focus on Service-Profit chain and delivery

•Oversee Corporate Identity and ethos is upheld with all clients

•Measure, and ensure the highest service levels to all clients (Client Dashboard/KPI)

Sales:

•Increase existing client base with targeted new to business accounts

•Ensure the optimum cross-sell for all existing and new clients

•Identify possible Business Banking & Cross-Segment sales from new & existing clients

•Identify Investment opportunities for all clients

•Implement National sales strategies provincially

Risk Management/Compliance:

•Keep up skilled and implement Credit Risk mandates to reduce risk and loss

•Ensure all financial legislation is applied with portfolio management

•Liaise with clients in terms of risk and compliance management

People Management:

•Ensure HR policies are implemented with subordinates

•Carry out regular management meetings and six monthly reviews ito subordinates

•Implement performance management, and required documentation where necessary

Reason for leaving the organisation

Got married and started a family

(2) Employer

Standard Bank

Position Held

Provincial Marketing Manager - KZN

Duration of Employment

February 2005 – February 2012

Key Performance Areas

Marketing and Brand Management:

•Management and strategic implementation of provincial budget

•Responsible for provincial marketing strategy and ROI

•Strategize and implement marketing/sales campaigns across provincial regions and retail product segments

•Marketing – All provincial planning & implementation for the whole province

•Merchandising & brand standards compliance

•Staff Training on Brand Compliance and Brand Management

•Formulation, implementation and management of provincial events & sponsorships

•Oversee Corporate Identity is consistently upheld throughout the branch network, business divisions, personal retail markets etc. in KwaZulu Natal.

•Ensure Corporate Identity is adhered to ito Advertising, Communication Templates, Events etc.

•Integration of centralized marketing & provincial management (ito communication,,internal and external)

Corporate and Social Identity:

•Corporate Social Identity (CSI) project management

•Site visits and identification of applicable CSI projects

•Review/Vetting CSI projects in terms of business/brand strategy

•Annual feedback regarding provincial CSI projects, and follow up reports

•Manage CSI provincial budget

Public Relations:

•Manage all provincial public and media relations

•Create sustainable relationships with key media stakeholders

•Write Directors’ media speeches, press releases and internal communications to general staff

•Attend and manage all media events

Sales and Direct Marketing:

•Work with internal stakeholders in terms of marketing activities to existing customers, and acquiring new customers

•Research and analyse competitor activity, products and marketing strategies to review and improve product offerings, service and existing provincial marketing mix.

•Oversee and implement provincial sales campaigns

•Identify any gaps ito marketing/sales in the province.

Event/Project Management:

•Conceptualise and implement any events that will increase the brand’s standing within the market place,

•Project management/event co-ordination of all provincial events

•Identify and co-ordinate customer-centric events (eg. Information discrimination, appreciation)

•Implement staff rewards events, and liaise to ensure cohesion with central mandate.

Sponsorships:

•Oversee all sponsorship requests received, and accept/decline according to business strategy

•Advise Directors, management team regarding sponsorship decisions, and ensure cohesion

•Implement sponsorship agreements, and ensure payment and terms are adhered to.

Advertisning and Other:

•Liaise with Directors and JHB in terms of market, product, brand and advertising growth nodes and possible new opportunities for growth and improvements

•Keep abreast of Global strategy and review group Marketing Strategy implementation in the Province

•Oversee all advertising opportunities within the province, and manage the advertising budget

•Ensure the corporate identity guidelines are adhered to with all advertising commitments

(3) Employer

Kanimambo Lodge

Position Held

Lodge Manager

Duration of Employment

December 2003 – February 2005

Key Performance Areas

•Staff Training

•Exhibition Organisation (INDABA)

•Lodge Marketing

•Tourism Liaison Officer

•Oversee Lodge Booking System

•Budget Management

•Stock Management

•Sourcing Advertising Material

•Market Research

•Customer Feedback & liaison officer

•Customer Service Management

Reason for seeking new employment

Looking to re-locate back to one of the major cities

(4) Employer

Nestle UK Head Office

Position Held

Marketing Exec for Chilled Dairy (Brand Management)

Duration of Employment

October 2002- December 2003

Key Performance Areas

•International Sales

•Key Account Manager

•Brand Management

•Manage Product launches

•SAP Personnel Training

•Target Market Research & Evaluations

•Packaging & Branding Development

•Advertising Agency Liaison

•Market Presentations

•Board Reviews

•Brand Plan Formulation

•Implementation of Brand Plan & Budget Management

Reason for seeking new employment

Returned to SA

(5) Employer

Office of Public Management (London)

Position Held

Temp Assignment

Duration of Employment

June 2002-Oct 2002

•Training Supervisor

•Survey & Questionnaire development & Implementation

•Data Base Management

•Data Analysis

•Market Research

Reason for seeking new employment

Offered a permanent position

(6) Employer

Nortech International (SA) - Brait

Position Held

Sales & Marketing Exec / Events & promotions Co-ordinator / Market Research & new Business Development Management

Duration of Employment

September 2000 – May 2002

•Key Account Management

•Sales

•Customer Services Training & Management

•Direct Marketing

•New Business Development (Marketing & Business Development)

•PR & Promotions

•Database Management

•Desk Top Publishing – translations of user manuals

•Advertising campaigns for international exhibitions

•Production / proofing of all product literature

•Foreign market research

•Exhibition & Event management (specializing in overseas exhibitions)

•DTI claims

•Marketing Budget Management

•Creating New Business Development contacts & possible distributors

Reason for seeking new employment

Left for the UK for 2 years

(7) Employer

Richmond Compton Attorneys

Position Held

Article Clerk

Duration of Employment

Jan. 2000 – August 2000

•Client Liaison

•Legal Research

•Court Attendance & assistance

•Drawing up & posting of legal documentation

Reason for Leaving - Change of career streams

COMPUTER LITERACY & IN-HOUSE COURSES (TRAINING)

•Microsoft Word (Advanced Diploma)

•Microsoft Excel (Advanced)

•Power Point (Intermediate)

•Maxamizer Enterprise (Sales & marketing data base)

•Windows Explorer

•Microsoft Office

•Microsoft Visual Source Safe Explorer

•Nitro & SAP

•Banking systems (BDS, CDDS etc)

•Marketing Management

•Customer Services Management

•Toastmasters (Public Speaking)

•Customer Services – Call Centre Management

•Public Relations Management

•Project Management

•Finance for Non-Financial Managers

•Pastel HR & Payroll

Banking/Financial:

Mandates

Home Loans

Credit

Private Banking Induction

•AFM - Academy of Financial Management

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