Aletsy A. Rocha

**** ************* **. *******, ** 78572 956-***-****

adib9i@r.postjobfree.com

EXPERIENCE

**/****-**/****

CUSTOMER SERVICE REPRESENTATIVE, TICKET MASTER CALL CENTER

Provide Customer Service through calls

Briefly document customers request and interactions

Improve the quality and consistency of the customers’ needs to make sure their expectations were met.

Show empathy and make a personal connection with each customer.

Multitask in each interaction to keep the call under 10 minutes.

Kept improving on meeting my metrics each month.

05/2018-02/2020

CASH WRAP SPECIALIST, FOREVER 21

Processed efficient and accurate cash, debit, and credit card payments

Counted drawers at start and end of shift for accuracy

Troubleshot and resolved issues at the register

Answered phone calls with questions and online orders

Engage with customers to upsell based on their needs

Train new employees

Maintain accurate and eye-catching merchandise displays to maximize purchases

Stock, replenish, and organize inventory

08/2017-06/2018

SALES/CASHIER ASSOCIATE, TOYS R’ US

Assist at the register

Engage with customers

Stock, replenish, and organize inventory

EDUCATION

AUGUST 2017 – MAY 2020

ASSOCIATES IN ARTS IN TEACHING ELEMENTARY EDUCATION, SOUTH TEXAS COLLEGE

AUGUST 2013- MAY 2017

HIGH SCHOOL DIPLOMA, MISSION HIGH SCHOOL

CORE QUALIFICATIONS

Reliable and punctual

Cash handling accuracy

Time managements

Listening skills

Fluent in Spanish and English

Customer and service oriented

Confident

Multitasking

Complex problem solving

Contact this candidate