Sales Manager
Resume:
Suzanna Kirk
Diversified cross functional skills in customer service, sales, and management
Memphis, TN 38115
adib82@r.postjobfree.com
Diverse Cross-Functional Skills and Outstanding Capacity for Multi-Tasking & Initiative ~ I am a highly motivated, hardworking professional with twenty-five years of diverse experience in telecommunications, staffing, distribution, management, and the fitness industries, with exceptional customer service skills. As a resourceful, proactive self-starter, problem-solver, and team player, I also have excellent analytical, organizational, and communication skills. I am proficient in Microsoft Office, with vast experience managing and training others. Authorized to work in the US for any employer
Work Experience
Vehicle Exchange Manager (sales)
Penske Corporation, Honda Mall of Georgia - Buford, GA 2016 to 2020
• Increased sales by 300% within first four months
• Continuously sold 30-35 units monthly
• Customer Service
• Maintain database of prospects for reporting and email blasts
• Maintenance of sales software
• Management Vehicle Exchange department
• Bring to resolution member issues and escalations
• Managed and renewed lease customers
Customer Service Manager
Fresh N Fit Cuisine - Cumming, GA
2012 to 2013
• Superior communication skills with customers, management, and corporate staff
• Administrative support to President and Vice President
• Ability to work under pressure
• Maintain records and order history of all customers
• Hiring, training and development of customer service staff Sales Manager
Gold's Gym - Lawrenceville, GA
2010 to 2012
• Responsible for profit and loss of sales
• Direct training, leadership, and supervision of sales staff
• Customer Service
• Maintain database of prospects for reporting and email blasts
• Maintenance of sales software, In Touch Follow-Up
• Plan, implement, and supervise internal events to draw in prospects
• Bring to resolution member issues and escalations
• Coordinating and managing daily sales meetings
Operations Manager
Gold's Gym - Lawrenceville, GA
2008 to 2010
• Great communication skills with customers, management, and corporate staff
• Provided administrative support to executive and corporate staff
• Ability to work under pressure with patience, and professionalism
• Maintain records of all guests, clients, and telephone inquiries
• Coordinating and managing regular staff meetings
• Hiring, training and development of staff
Foster Care Provider/Homemaker
Foster Care
2001 to 2008
PROFESSIONAL EXPERIENCE
Customer Operation's Manager
BELLSOUTH MOBILITY - Brentwood, TN
1995 to 2001
• Direct training and supervision of twenty five collections representatives
• Financial reporting
• Handled customer service escalations
• Payroll preparation
• Maintenance of dialer system
• Preparation of weekly schedules for the entire group which include approximately seventy five representatives
Payroll Administrator
Robert Half International - Memphis, TN
1994 to 1995
• Payroll preparation
• Assisted and provided administrative support to regional president, vice president, and account representatives
• Processes all documentation for new hires
• Maintained sensitive employee documents and organized workshops and seminars
• Reception and administrative support for office
Accounts Payable Manger
Circus-Circus Casino - Tunica, MS
1993 to 1994
• Developed and managed new Accounts Payable department.
• Performed weekly check run reconciliation in excess of nine hundred thousand dollars
• Tracked departmental budgets and annual spending allowances
• Prepared monthly reports
• Managed, trained and hired accounts payable consultants Accounts Payable Manger
TPI Enterprises - Memphis, TN
1988 to 1993
• Processed all payments to vendors
• Inventory valuation
• Performed inventory adjustments to facilitate cycle counts
• Partnered with purchasing to ensure contract pricing was consistent
• Database management and data entry
• Managed, trained and hired accounts payable consultants Education
Some College 4-5 classes ledt in Business Administration Gwinnett Technical College - Suwanee, GA
August 2015 to Present
High school diploma in General
Southaven High School - Southaven, MS
September 1982 to May 1986
Skills
• HIGHLIGHTS OF SKILLS & ACCOMPLISHMENTS
• Project Management
• Customer Service
• Sales
• Inventory control
• Executive Admin. Support
• Inventory Mgt
• Event Planning
• Data/File Mgt
• Marketing
• AP
• AR
• and Payroll
• Accounts Receivable
• Sales Management
• Accounts Payable
• Microsoft Office
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
• Account Management
Awards
Employee of the Month
June 2017
Employee of the Month
October 2019
Assessments
Data Entry — Completed
November 2019
Entering data quickly and accurately.
Full results: https://share.indeedassessments.com/ share_to_profile/57cefd88bbdb914090f926907b63c25deed53dc074545cb7 Sales: Influence & Negotiation — Highly Proficient March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/ share_to_profile/8364104a359ec3bff6f47a450cd48179eed53dc074545cb7 Customer Focus & Orientation — Expert
March 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ e40158ca67855914c6ee84f57b7069a0eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate