CAREER SUMMARY

RESTAURANT SUPERVISOR/ STORE ADMINISTRATIVE INCHARGE MAY 2018 – MAY 2020

P.F. CHANG’S RESTURANT GULF MALL – M.H. ALSHAYA DOHA QATAR

Maintain a constructive, harmonious and communicative working relationship with all supporting departments

Training, developing, and communicating with all team members as well as assist the general manager through consistent weekly meetings with all team members.

Effectively listening to, understood and clarifying guest concerns and resolved problems.

Meeting, greeting and encouraging feedback from customers and used feedback to implement positive changes within the restaurant.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were.

Train new administrative officers for new stores (P.F. Chang’s restaurants in Gulf Mall, Doha Festival City and Mall of Qatar)

Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Scheduled and directed staff in daily work assignments to maximize productivity.

Ensure appropriate performance management of colleagues in accordance with Brand, policies and procedures

Seek out new ways to enhance service and increase profits through effective and innovative promotions and marketing opportunities

Ensure financial reporting is maintained and accurate

Ensure a clean and safe working environment, consistently promoting colleague health and safety

discipline Set a positive example for Food & Beverage colleagues through exemplary dress, grooming and self- and monitor colleague performance in these area

UNIT ADMINISTRATOR APRIL 2015 – April 2018

P.F. CHANG’S RESTURANT – M.H. ALSAHYA DOHA QATAR

Perform clerical duties - emailing, responding to telephone calls and receiving deliveries,

Overseeing office activities - including scheduling, budgeting on allocated petty cash allowance, forecasting, record maintenance, and purchasing

Reconcile financial discrepancies (TDR) by collecting and analyzing account information

Update weekly staff schedules and plan staffs’ vacations

Attend various meetings and takes minutes of the necessary meetings in order to aware the staff with necessary information and updates

Raise requests to facility service department for preventive maintenance work and follow up

Run and compile reports weekly, bi-weekly, monthly and for year end and provide necessary reports to Directors and Executives upon request.

Conduct monthly inventories for stationary items and place the orders in accordance with the allocated budget

Manage the cashier back up in safe and deposit the cash of previous day sales, monitor all store transactions by POS

RESTAURANT HOSTESS SEPTEMBER 2014 – MARCH 2015

P.F. CHANG’S RESTURANT, VILLAGIO – M.H. ALSHAYA DOHA QATAR

Greeting guests as they enter, and putting them on a waiting list as necessary Providing guests with menus and answering any initial questions

Create a sense of welcome and personalized service excellence for our guests

Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers

Ensure that the outlet maintains a first class, positive visual impact including ambience, cleanliness, decor and service flow

Monitor resources, ensuring the tools are available to deliver services that meet and exceed guest expectations

Engaging with guests to ensure they're happy with food and service.

ASSISTANT SALES MANAGER FEBRUARY 2008 – JULY 2014

NISANSALA ENTERPRISES (PVT) LTD SRI LANKA, COLOMBO

I started my professional career as a sales representative with Nisansala Enterprises. The company was at a crucial stage on launching and introducing new products to the local market. That challenge was become a turning point in my career to discover my potential. Having achieved all monthly yearly targets and increasing the number of customer base, considered for the rise as a Sales Supervisor within a short period of service. Solely on merit basis with four years of service, I was valued to promote as the Assistant Sales Manager by the Director of the company.

Below were the duties that I performed as a manager;

Understand customer needs and offer solutions and support

Managing organizational sales by developing a business plan that covers sales, revenue and expenses Organize and coordinate sales representatives’ schedules

Setting individual sales targets with the sales team Recruit, hire, and train new sales representatives

Answer potential customer questions and follow-up on their queries call questions Track weekly, monthly, and quarterly performance and sales metrics

Developing your sales team through motivation, counseling and product knowledge education Research potential leads from business directories, web searches, or digital resources

Negotiating on price, costs, delivery and specifications with buyers and managers Liaising with suppliers to check the progress of existing orders

Attending team meeting and sharing best practice with colleagues.

PROFESSIONAL SKILLS

Well competent with Microsoft Office Package and internet, email Basic Food Safety Training – P.F. Chang’s, M.H. Alshaya

-Monitor and record the temperature of chillers

-Check the product temperature on receiving as per the food safety standards

-Issue QIRD (Quality Incident Report Document) to QA team upon any type of food quality issue Person in Charge Training – P.F. Chang’s, M.H. Alshaya

Human Resource Training – P.F. Chang’s, M.H. Alshaya

Fire Safety and prevention Training – P.F. Chang’s, M.H. Alshaya

EDUCATIONAL QUALIFICATIONS

Passed G.C.E Ordinary Level Examination (2004-2005)

Diploma in Computer ICT & Software Engineering at IDM IT Institute (2010)

Certificate Course in English language at Colombo Young English Foundation (2007-2009)

EXTRA CURRICULAR ACTIVITIES

Member of School Throw Ball Team Member of School Netball Team

Member of School Choir

NON-RELATED REFEREES

Furnish Upon Request

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