KERLIN MACAPAYAG MACALOS

Zone *, Bugo Ilang-ilang Street, Cagayan De Oro City

adib62@r.postjobfree.com

+636********

OBJECTIVES

To obtain a challenging work position in a progressive establishment so as to gain experience focused on meeting the establishments’ goal and satisfaction of the clients’ needs that best matches my capabilities and skills where I can effectively contribute to its operation.

EDUCATION

CAPITOL UNIVERSITY 2013-2015

BS-NURSING UNDERGRAD

EXPERIENCES

SERVICE CREW FEB.2015- AUG.2015 JOLLIBEE- LIMKETKAI

GATEWAY

Maintained the front desk and reception area in a neat and organized fashion.

Served as central point of contact for all outside customer's needing complaints to be addressed.

Managed receptionist area, including greeting visitors and responding to telephone and in person requests for information.

Responded to customers' questions and concerns in a timely and efficient manner.

Ensured that all customer service requests are filled within a targeted timeline.

Provided customers with information on company policies, procedures and protocols.

Demonstrated ability to record details of client contacts and service history.

Proven ability to determine answers and a solution quickly.

Handled returns and complaints effectively.

CALL CENTER AGENT 2015-2016 ARRIBBA TELECONTACT INC.

Lapasan Cagayan De Oro City

Maintain a high-volume workload within a fast-paced environment.

Helped the company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.

Setting and meeting performance targets for speed, efficiency and quality;

Managing the daily running of the operations;

Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;

Maintaining up-to-date knowledge of industry developments and involvement in networks;

Monitoring random calls to improve quality, minimize errors and track operative performance;

Reviewing the performance of staff, identifying training needs and planning training sessions;

Recording statistics, user rates and the performance levels of the centre and preparing reports;

CASHIER STAFF 2016-2019 ALPHANETWORLD CORP.

Tiano Pacana Street. CDO

Receives and receipts a variety of payments and other cash and cash-related transactions; verifies and posts to appropriate accounts; issues receipts.

Prepares cash receipts for bank deposit; prepares daily cash reports and balances the cash drawer; reconciles cash, check, and credit card receipts daily, and investigates and resolves any out-of-balance problems.

Assists individuals in the accurate application of their transactions, and when necessary, researches records on electronic and other available files to provide information regarding financial status.

Provides information to patrons regarding pertinent rules, policies, and procedures related to cash and cash-related transactions; directs patrons to proper offices, as appropriate, to seek resolution of problems beyond the information available to the cashier.

Projects currency and coin requirements and reorders as necessary.

Receipts financial aid disbursements to customers; calculates interest charges and reimbursable fees for application to individual records.

May answer telephones, set up accounts, post invoices, prepare routine billings, and file cashiering documents.

Performs miscellaneous job-related duties as assigned.

TRAINING AND SEMINAR

NATIONAL COMPETENCY PASSER 2 (NC2)

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