Air Force Social Media
Resume:
SUMMARY OF QUALIFICATIONS
Experienced marketing expert with 3 years of liaising with regional network healthcare provider offices and communicating with beneficiary population of 125,000 patients on clinic updates through wide-variety of social media platforms and in-person briefings. Facilitator of 8 continued process improvement initiatives, connecting front line employees to executive staff to ensure closed-loop communication while training for Six Sigma Green Belt Certification Courses. Provided exemplary customer service, created decision making matrix for 5 employees and team chief to streamline customer wait time into a tenth resulting in hundreds of man-hours being saved and recouping $4.8 million in medical bills. Proven leader through effective management in times of critical thinking and high stress.
- Six Sigma White Belt Certified, Green Belt trained (awaiting certification)
- Experienced decision making board team member with executive staff
- Able to manage marketing campaigns for audiences up to 125,000 customers
- Effective manager and communicator
- Focused on creating a customer centered culture
- Enables a healthy working relationship with all staff members
- Managed $116k travel and lodging program, streamlined process fixed 4 year gap
- Analyzed and communicated data for Afghanistan's largest trauma center to Senior Director
PHONE
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adib5u@r.postjobfree.com
WORK EXPERIENCE
Health Services Manager, Luke Air Force Base, AZ, March 18 - October 19 Served as head clinic patient advocate. Duties included:
- Leader of patient advocate program, leading 26 member team, maintaining a 96.7% customer satisfaction rate; 2.7% higher than the Air Force goal.
- Worked hand in hand with Executive Patient Care Coordinator
- Board member of cause and analysis for patient harm events and preventive initiatives
- Assisted in providing taxonomy of events and trend analysis to Air Force Medical Service HQ
Served on TRICARE Operations Marketing and Customer Service team. Duties included:
- Led marketing team in weekly briefings, averaging 25 enrollments to insurance plan weekly
- Provided expert benefits education on $18B insurance contract to network providers
- Liaison for customers to recoup medical bills and lead benefits counselor for all TRICARE eligible patients
- Social media and mail marketing team member
- Instituted process improvement plan for in network referrals, eliminating the waste of transportation and time for radiology patients into a third
- Selected for 6 month early promotion above peers by Senior Board of Directors
RICHARD RILEY
Health Services Manager, Bagram Air Base, Afghanistan, October 19 - June 20 Served as Patient Administration team member and Anti-Hijacking Specialist. Duties included:
- Tracked full administrative process for 190 Aeromedical Evacuations of 371 patients, 151 traumas, and 350 surgical procedures
- Executed 228 administrative reports for Chief Executive Officers and Senior Directors
- Safeguarded 206 Medics during 16 hour Taliban led ground attack that was initiated by a complex suicide attack via vehicle filled with C4, while admitting and tracking 290 patients leading to zero deaths
- Liaised with local nations to revise the death process in all NATO hospitals in Afghanistan in favor of local religious preferences to enable a trusted relationship with foreign diplomats during a time of civil unrest
- Managed hospital $350k radio inventory and enabled communications throughout hospital in times of crises
- Mail Clerk team member responsible for retrieving over 30,000 overseas packages
- Awarded by hospital Personnel Manager for "Highest Level of Professionalism" and Air Force Achievement Medal along with 3 high performing team awards by a board of Senior Directors Health Services Manager, Luke AFB, AZ June 20 - January 21 Served as Medical Training Manager and Emergency Management team member. Duties included:
- Tracking clinical and administrative training requirements for 500 clinic staff members to meet Air Force Medical Standards and Training Policies
- Medical Control Center (Emergency Management) team member, monitored and scheduled contingency plan trainings
- Provided quarterly statistics and recommendations to the CEO, Executive Staff and 35 career field managers
- Managed two daily reports for CEO, Executive Staff and Senior Director
- Selected by board of Senior Directors for early promotion labeled as a "Must Promote"
Basic Military Training and Health Services Management Technical Training Key skills acquired:
- Leading large teams of 50+ through high stress environments
- Critical thinking while under pressure
- High performing customer service
- Leading with my initiative and intuitive nature
- Communication skills to all levels of management and front lines PHONE
adib5u@r.postjobfree.com
adib5u@r.postjobfree.com
RICHARD RILEY
EDUCATION
January 18 - Present
Community College of the Air Force 27 credits towards Health Service Management
January 21 - TBD
Arizona State University Business Law (BA), full time AWARDS AND CERTIFICATES
- "Diamond Sharp" award for Highest Level of Professionalism
- "Below the Zone" winner for 6 month early promotion
- Air Force Achievement Medal
- 3x Highest Performing Team Award from Higher HQ
- Six Sigma White Belt Certified
- Six Sigma Green Belt Trained
- HIPAA Certified
- Medical Records Management Certified
- BLS/AED/CPR Certified
- Tactical Combat Casualty Care Trained (no certificate) PHONE
adib5u@r.postjobfree.com
adib5u@r.postjobfree.com
RICHARD RILEY
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