Will Jones

SENIOR IT PROJECT MANAGER

System Deployment Agile IT Value Add Productivity Project ROI

IT project leader with over 20 years of experience leveraging technology solutions to manage organizational change and support organizational growth in healthcare, Financials, EMR, POS retail, eCommerce, SaaS and business services organizations. Reduced telecommunication costs by 17%. Decreased the number of needed servers from 278 to 155. Improved system availability to 99%. Increased response time for service requests by 65%. Saved 15% in operational costs on assigned projects.

Managed Infrastructure projects small to large in meeting the business needs of the organization. Change control and Risk/Issue management was used to manage projects from beginning to end.

Project Management tools: MSProject, Agile, and Smartsheet. Certified Scrum Master

Effective in aligning stakeholders including physicians, practice management, facilities, vendors, and senior management to meet business goals. Adept at agile project management approaches. building cross functional project teams. Experience in developing and delivering user training.

User focused, company driven. Perseverant, innovative, team builder, cross-functional collaborator.

KEY SKILLS

Project management

Vendor management

Contract negotiations

Financial Applications

Mergers/acquisitions

Mobile applications

Risk management

Stakeholder engagement

Resource management

Information security

Network asset management

Network penetration testing

eCommerce

Software - IBM, DEC, VMware

RFP, RFI, and RFQ

Hardware Testing

Incident Management

Problem Management

Database servers

SharePoint

Hospice care

PROFESSIONAL EXPERIENCE

SAN FRANCISCO GENERAL HOSPITAL San Francisco, CA 9/2018-7/2019

Sr. Program Manager/Project Manager

Managed medical service applications in preparation for EPIC cutover

Smartsheet and MS project was used in managing projects

Quality checks to make sure client is receiving what was asked for

Managed financial applications in preparation for EPIC cutover

Worked with vendors to make sure their applications were ready for EPIC cutover

Interfaced with vendors, department users, in preparation of EPIC cutover

Incident management was used to track and fixed technical issues.

Risk/Issue management on critical deadlines

Managed concurrent projects for EPIC cutover

Vacation 6/2018 9/2018

SAN MATEO COUNTY HEALTHCARE San Mateo, CA 11/2015 6/2018

Provide comprehensive solutions to improve patient care

Sr. Program Manager

Manage concurrent projects with challenging situations with different types of applications

Worked functionally across business units to complete projects

MS Project and Agile was used in managing projects

Reported to the board giving status reports

Assign projects for IT infrastructure, software, security, applications software upgrades, and SAAS

Managed Security project that touched all departments within the HealthCare environment.

Managed financial and medical service applications

Manage organization-wide medical application rollouts

Perform QA checks before project is completed

Responsible for Contracts, RFPs, ROIs, SLAs, and maintenance agreements

Worked with Legal to secure contracts and vendor for the project

Use Share Point to maintain project status, share distribution to project team and organization

Manage security projects to meet HIPAA regulations

Used Incident and Risk/Issue Management to resolve technical outages

Manage upgrade of desktops to support new applications

Implement virtual servers needed for new applications and applications upgrades

Make Board presentations on project, progress, purpose, budget, and timeline

Used agile methodologies to increase productivity, cost, and patient performance

Worked with Information Systems department for upgrade and expansion of projects

Managed vendors to install Cloud Base supporting

UNIVERSITY HEALTHCARE ALLIANCE Palo Alto, CA 8/2012 -10/ 2015

Merge independent offices into Stanford University system to improve patient care, meet HIPAA requirements Sr. Program Manager/Project Manager

Saved 15% operational cost on assigned projects and completed on time

Designed new IT Infrastructure setups for clinics in multiple geographical areas.

Use Sharepoint for project communication and status reports

QA, Incident management and Risk Management used to resolve technical issues

MS Project was management tool in managing projects

New desktops, laptops, and IPads was upgraded to run under Stanford

Worked with physicians, Practice Management, Facilities, Vendors, and senior management to get alignment on requirements

Implemented the infrastructure framework needed to meet EPIC, HIPPA, SAAS, and Stanford requirements

Reported status on projects to PMO Manager, IT Vice President, and IT Director, Practice Managers.

Data center supported expanded to individual offices in centralizing Host system support

DAUGHTERS OF CHARITY Los Altos Hills, CA 10/2007 6/2012

A regional healthcare system comprised of six hospitals and medical centers in California Sr. Program Manager

Reduced costs by using virtualization to decrease the number of servers from 278 to 155 by collaborating with vendors - VMware, and Riverbed Appliance

Created Disaster Recovery and business contingency plans for six hospitals, Legal, and three corporate offices

Applications included Cerner, Meditech, EMR, SAP, Oracle, HR

Visited each hospital for testing and assurance of the procedures Met with auditors to make sure BCP and DRP met compliance

Change control process was used for new and updated applications

Data center activities expanded to support California, and Nevada medical locations

New desktops, laptops, and printers were procured to support project

WORLDPAC, INC Newark, CA 8/1999 -9/ 2007

Largest provider of imported car parts in the U.S. and Canada. Sr. Program Manager/Project Manager

Launched over 100 sites in the U.S. and Canada

Reduced telecommunication costs by 17% by negotiating better vendor contracts and new technology

Incident and problem management was used to resolve and track infrastructure outages

Perform QA as part of project sign off.

Managed RFI, RFP, ROI for assigned projects

Supported 85% of companys revenue through managing Web and eCommerce services

Maintained a 99% uptime on all computer and voice equipment

Built and maintained staff of 22 to support new transition of network and voice enterprise wide

Desktops, laptops, and printers were upgraded due to age expirations

Recruited and mentored technical staff without turnover

Managed Data Center budget buildouts enterprise wide

Managed Security projects to secure data from outside hackers

Expanded Data Center support and relocation from Newark CA to North Carolina

MS Project was used to manage projects

Expanded Data Center support for E-Commerce SAAS that grew to comprise 80% of business revenue Develop Disaster Recovery for E-Commerce

OTHER PROFESSIONAL EXPERIENCE

VMware Menlo Park, CA Project Manager

Disaster Recovery and Business Continuity

Email convergence from VMware to Exchange

CATHOLIC HEALTHCARE WEST San Jose, CA

Project Manager

Constructed a central data center to test critical applications

Recruited over 400 personnel to support implementation

WEST MARINE PRODUCTS Watsonville, CA

Project Manager

Developed and managed a technical support/help desk

Supervised computer operations - software, hardware, network, voice communications

DPIC COMPANIES Monterey, CA

Project Manager

Developed an in-house application to process claims and new incidents faster

Improved the IT department's credibility with end-user departments and remote user divisions.

O'CONNOR HOSPITAL San Jose, CA

Project Manager

Improved system availability to 99% and on-time report distribution to 98%

improved response time for service requests by 65%

EDUCATION

Bachelor of Science - San Francisco State University

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