Neelam Kanjani

Associate Member of CPHR & ACSW with 4 years of experience in Human Resources and Administration

NE Calgary Alberta

403-***-****

adib49@r.postjobfree.com

Human Resources Professional Talent Acquisition Administrator Receptionist/Front Desk Support

Social Worker

HIGHLIGHTS OF QUALIFICATIONS:

3.5 Years of experience as a Human Resources Professional and Social Worker

Currently working as Receptionist/Administrative Assistant to support a senior living

Associate Member of CPHR ( Chartered Professional in Human Resources)

Assisted in Processing Payroll of over 7000 employees

Experienced in all parts of the recruitment cycle, as well as planning, developing and executing effective talent management strategies, and employee relation strategies

Designing job descriptions

Administration, Data entry and record keeping of employee performance and incentive programs.

Planned and executed training and development programs, and experienced in working in a unionized environment

Plan, coordinate with NGOs and measure impact of Social Responsibility projects in the areas of Health, Education and Women empowerment

Greeted internal and external stakeholders, took and resolved their queries on day to day basis.

Proficient in using Microsoft office: Excel, Word, Outlook, PowerPoint, Database Software, Social Media, ERP, Kronos, Quickbooks, ATS, YARDI Accounting

Self-starter, accurate, able to multi-task, excellent communication, flexible, organized, reliable, team player, creative, committed, resilient, Perseverance, Quick learner, dedicated, able to lead, Counselling and Problem Solving, Organization behavioural Management

SKILLS AND EXPERIENCE:

Admin Assistant/Receptionist – Silvera For Seniors April 2020 – Present

Greet all visitors in a friendly and courteous manner.

Provides support to the Administrative Coordinator and complete the accounting for residents as per Silvera Process, Procedure, and Policy, including associated paperwork and follow-up.

Track when residents are out of the building and communicates to appropriate departments.

Proper documentation and filling of questionnaires as per the requirement of Alberta Health Services

Ensure that the visits happens with proper safety precautions

Prepare incident reports, accident reports and other essential reports

Schedule visits and meetings using Microsoft Outlook

Enter maintenance requests or repairs into Info Tracker, Responds to all emergency situations including associated follow-up paperwork,

Provide tours to visitors and potential residents, Answer, screen, and forward incoming phone calls while providing basic accurate information with a professional and courteous manner, Receives and sort daily mail including deliveries from couriers and prepares the mailbag.

Maintains security of the community by following procedures and controlling access to the building (monitor security camera’s, visitor logbook).

Perform other clerical tasks such as filing, photocopying, collating, faxing and courier parcels, Forwards voice-mail from the general mailbox to the appropriate staff member.

Prepares and sends outgoing faxes, mail, Assist Community Management in the Outbreak Response Program by ensuring compliance with Silvera’s Outbreak Guidelines and the Alberta Health Services Outbreak protocols.

Participate and promote the Health and Safety Program and attends other committees as requested.

Escort Seniors from their resident in case of need

Escort and guide team of paramedics/ AHS and other essential service member appropriately

Communicate information to seniors, visitors and other staff accurately

Ensure that the drop-offs reaches to the seniors on time and safely

Connect with the seniors by talking to them on regular basis

Sanitize the drop-offs and the place appropriately as per the hygiene standards

Discuss new concerns with the proper realistic solutions that can be implemented

Communicate and liaise with Administrative coordinator in case of any new behavior change noticed amongst residents

Volunteer in other recreational and Value adding activities like planting, creating friendly environment

Resolve client concerns/issues and carry out other administrative tasks, as and when require

Executive - Human Resources Management Dec 2015 – May 2019

Multi-National Company Transpek-Silox Industry Private Limited

Formulated and updated organization policies related to human resources including Travel Policy, Allowance Policy, Social Responsibility Policy, Car Policy, Internship Policy and Compensation Policy.

Handled all parts of the recruitment cycle for various positions. Closed on an average #08 management level positions, #15 mid level positions and #35 entry level positions annually.

Coordinated for interviews using Various Job Portals – Naukri, Indeed, Zip Recruiter and ATS.

Updated Job Descriptions at organizational level.

Oversaw the planning, execution and coordination of training programs, including creating calendars, implementing the planned training program and receiving feedback.

Monitored and managed records of all training programs. Presented the impact and outcomes of such programs at top management level.

Coordinated and updated the organizational performance management system. Monitored and administered performance management process of #400 employees annually.

Monitored and administered records of employees’ performance, career path and incentive plans.

Participated in planning annual financial budget for human resource functions including manpower planning, resource mobilization, overhead expenses, and employee/non-employee related expenses

Individually planned, executed and strategized actions for the organization’s Corporate Social Responsibility

Formulated and assisted the employee engagement team to plan, strategize, execute and measure employee engagement activities and events for the organization. Significantly increased the happiness quotient of the company.

Actively participated in managing the employee relations within the organization by implementing a new communication system, and developing platforms for sharing ideas, feedback and grievances.

Handled various administrative responsibilities including communications with internal and external clients, managing records & files manually as well as electronically, managing People Relations of the organization, etc.

Prepared and presented AOP Budget to Top Management yearly along with proper Social Audit.

VOLUNTEER EXPERIENCE:

Canvassing/ Supporting World Vision Canada Jan 2020- Present

Helped in raising funds for World Vision

Supporting the cause of the organization through social media postings, spreading a word

EDUCATION, AWARDS, AND ACHIEVEMENTS:

Master of Social Work, Sardar Patel University from June 2013 to May 2015

Associate Member of CPHR ( Chartered Professional in Human Resources)

Bachelor of commerce with specialization in Accounting and Human Resources, The Maharaja Sayajirao University of Baroda from June 2010 to May 2013.

Recipient of the “FGI Award for Best HR and Social Practices” by Local Government

Presented Former companys’ growth and progress in different HR Areas to the Auditors of “Indian Chemical Council”

Presented a paper on “Innovative Community and HR Practices” at a conference organized by Sardar Patel University

Assisted in Research work “Gender Aspects of Human Development” of Department of Social Work. Received recommendation letter for excellent research work.

Assisted playing role of Research Assistant/Translator in Research work of University of Michigan, USA for 3 months which focused on the impact of the Forest Rights Act (2006) on the wellbeing of tribal people. After completion of the short term project, received recommendation letter from University of Michigan for exemplary work in developing survey designs, conducting as well translating surveys, building rapport and training other surveyors during the project. The research got imprinted in one of the recognized Journal semantic scholar.

Presented a research paper on “A Study on Quality of Work life of Employees” - achieved Grade A.

Trained and supervised students to conduct ASER, India’s 2nd-largest educational survey. Also Monitored and evaluated surveys carried out.

MAJOR ACHIEVEMENTS:

Received ‘Star performer of the year’ award twice for performing different job functions efficiently.

Applied for management and social awards on behalf of my organization which helped the organization to gain recognition and financial stability.

Got Promotion from Management Trainee – Human Resources to Executive – Human Resources Management after completion of first year with the Organization Transpek-Silox Industry Private Limited.

Carrying out additional responsibility at Silvera for Seniors by being flexible and nimble which is being appreciated by Management.

Connected with Various charitable, non-proft organizations to provide support and help in case of need.

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