commercial and Marketing manager

Sahar CHAIEB

CV

Training

****-****/********** ******* ** English: Tunis Business School

Degree: BBA (Bachelor in science of Business Administration)

-Major: International Accounting (IFRS System)

-Minor: business analyticsLanguages

Arabe : Maternelle/Francais : expert/Anglais : expert

Computer skills

Proficiency in office tools: such as Microsoft Word, Excel, PowerPoint and Outlook.

Browsing the Internet and searching for information

Online communication and collaboration: such as Slack, Zoom and Teams…

PROFESSIONAL EXPERIENCES

1) REAL ESTATE, IMMIGRATION AND BUSINESS CONSULTANT

REACH WORLD. Tunis Tunisia (April 2023-today)

*tasks :

- Real estate :• Prospecting and identification of potential customers.

• Supporting clients in their real estate projects.

• Negotiation of purchase or sale conditions.

• Management of customer relations.

Immigration :• Assess clients’ immigration needs

• Advise clients on different immigration options.

• Assist clients in preparing their immigration application file.

• Represent clients before immigration authorities.

Business:• Identify business opportunities for clients.

• Connect customers with potential partners.

• Negotiate commercial agreements.

• Assist clients in the creation and development of their business

2) After-sales service specialist

BMW Tunisia ben jemaa motor Tunis Tunisia (July 2021-February 2023)

*Tasks:

Customer relationship management/-Carry out after-sales activities

-Ensure compliance with legal requirements/-Implement sales strategies

-Provide customer follow-up services/-Communicate with customers

-Advise on the characteristics of the merchandise/-Guarantee customer satisfaction

-Resolve problems that arise in planning, prioritizing, organizing, directing/facilitating action and evaluating performance.

-Use of Microsoft Dynamics Nav as CRM

-using different software such as AIR (Aftersales Information Research), ETK (think client), internal systems of the BMW group, etc.

Commercial aspect: Customer loyalty: offering additional services to customers (routine checks - special offers.)

Sale of spare parts and accessories: (sale of spare parts and accessories to customers, advising customers on their needs.)

3) DIGITAL PROJECT MANAGER

Traveltodo Tunis -Tunisia (January 2019-March 2020)

Tasks:

- Community Management: Manage social media pages, create innovative content, and develop a digital plan to boost sales. Ensure sponsorship of social media publications and manage the Community Managers team. Implement digital projects and manage the acquisition funnel and digital budget.

Commercial Aspect:- Prospecting and customer loyalty: Identify, contact, and qualify potential new customers, and maintain relationships with existing customers. Develop sales and marketing strategies to increase sales and market share. Provide information and advice to customers, and monitor sales performance.

4) Marketing and Communication Manager

Knauf Tunis – Tunisia (August 2016- December 2018)

Tasks:

2016: Started as Marketing Assistant

2017-2018: Marketing and Communication Manager

Operational Marketing:- Implementation of advertisements, media plan, promotional events, competitor monitoring, packaging

- Implementation of the company's charter, documents, and paperwork

- Working with service providers to produce brochure designs, visuals, etc., and printing

- Conducting customer satisfaction surveys

Event Marketing:- Organization and planning of trade shows, seminars, conferences, product training, and team building

Digital Marketing:- Defining the company's digital strategy

- Managing Facebook and Instagram

Commercial Aspect:- Prospecting and customer loyalty

- Making calls, sending emails, attending networking events, and customer relationship management

Developing Sales and Marketing Strategies:- Creating marketing materials, developing advertising campaigns, and managing social media

Providing information and advice to customers.

Contact this candidate