Clermont, FL • 920-***-**** • adib2o@r.postjobfree.com

linkedin.com/in/Jennifer-schultz-1064641b8/

JENNIFER SCHULTZ

ADMINISTRATIVE ASSISTANT

Customer Service Excellence Team-Oriented Can-Do Attitude Multifaceted Administrative Assistant, detail-oriented and organized, with a proven record of excellence and professionalism in office administration. Friendly and efficient, promptly performing all tasks with accuracy. Hardworking self-starter who excels in high-pressure, fluid environments. Integrity-driven and resourceful, administering sensitive issues with the highest level of confidentiality and tact. Collaborative relationship builder with an upbeat, infectious personality—easily connecting with others and offering support wherever and whenever needed. Strong oral, written, and interpersonal skills. CORE COMPETENCIES

• Administrative Support

• Organization

• Effective Communications

• Client & Employee Relations

• Meeting Coordination

• Attention-to-Detail

• Calendar Management

• Problem Solving

• Time Management

• Prioritization

• Problem Solving

• Customer Service

PROFESSIONAL EXPERIENCE

WALT DISNEY WORLD, ORLANDO, FL (MAY 2011 – PRESENT) Provide Administrative Support, including Merchandise, Food & Beverage, and Operations & Entertainment. SECRETARY 1: Dec 2013 - Present

• Administer critical administrative support, overseeing sensitive personnel records including payroll, timekeeping, and discipline/employee recognitions for 400 Cast Members while providing essential assistance for 4 Proprietors and 35 Area Leaders within four separate lines of business.

• Capture opportunities to drive efficiency, including streamlining the Manager’s four-hour schedule process to just 30 minutes.

• Provide key support to General Managers and collaborate with Executive Management Team on special projects.

• Originate and distribute weekly, monthly, and quarterly reporting, including confidential financial information, expense reporting, and sales revenue data, to senior executive leadership.

• Facilitate needed assistance to Accounts Payable and Accounts Receivable Cast Members, overseeing supply orders, vendor payments, and monthly purchase orders totaling $5K+.

• Orchestrate 5 – 10 daily meetings and schedule recognition events for 5 – 25 Leadership and Cast Members— selecting menu items and locations with all necessary equipment and leadership preparation.

• Administrate 30+ phone calls from guests scheduling high-dollar celebrations and then liaise with pastry chefs for event creation and finalization.

• Verify and deliver crucial park information, including park operating hours and daily entertainment, disseminated to park 50,000+ guests per day.

• Proffer Project Management assistance to contractors during office moves and data usability conversions.

• Oversee approximately 15 Guest Correspondences weekly, addressing specific vehicles to maximize their experiences while maintaining Disney guidelines regarding voice, nomenclature, brand standards, and show integrity.

• Act as point of contact for telecom vendor, remedying issues and providing support as needed. Jennifer Schultz Page 2

COORDINATOR: July 2012 – Dec 2013

• Supported medical clinic frequented by 10,000 weekly Cast Members to report work injuries and restrictions.

• Adjusted Cast Member work restrictions in medical system, adding 15+ or more doctor’s notes per day.

• Advanced FMLA paperwork for Cast Members maintaining confidentiality while complying with all HIPPA laws.

• Administered 20+ daily Cast and Leadership communications that addressed work injuries, restrictions, and all accompanying medical paperwork.

SALES: May 2011 – July 2012

• Actively facilitated sales at four key Magic Kingdom merchandise locations.

• Assisted numerous guests and Cast Members with their specific individual needs and requests.

• Functioned as trainer, instructing new employees on the Four Keys Basics (Safety, Courtesy, Show, and Efficiency), and the business model and area procedures.

• Competently completed a comprehensive, 20+ store, two-week inventory – conducted at (4) different theme parks and (25) resorts.

RECEPTIONIST AND BILLING COORDINATOR, DeForrest Eye Center, Orlando, FL (2009 – 2011)

• Administered scheduling and appointment confirmation for both new and existing patients within the practice.

• After noting that numerous insurance companies were not paying listed coverage amounts, reached out directly and ensured correct payment amounts were received.

• Conducted eligibility verifications with various insurance companies and then accurately processed incoming payments.

• Instrumental in converting paper office files to digital files, taking the lead by scanning them into the new medical records program.

• Interacted with patients, assisting them with selecting functional and flattering eyeglasses. EARLY EXPERIENCE

RECEPTIONIST AND BILLING COORDINATOR, Fisher Eye Associates, Oviedo, FL (2008 – 2009) RECEPTIONIST/SECRETARY, Delafield Small Animal Hospital, Delafield, WI (2007 – 2008) RECEPTIONIST, Midwest Tile, Marble, and Granite, Milwaukee, WI (2006 – 2007) ADMINISTRATIVE ASSISTANT, C.D. Smith Construction, Fond du Lac, WI (2005 – 2006) EDUCATION

Associate Degree, Administrative Assistant Program Moraine Park Technical College, Fond du Lac, WI

CERTIFICATION

Notary Public, State of Florida

TECHNICAL SKILLS

Microsoft Office Suite

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