Assistant Inside Sales

Christine M. Lee

**** ***** ***** ****. • Memphis, TN 38119 • 901-***-**** • *****************@*****.***

Career Objective:

To contribute to the profitability and productivity of a company. Seek a challenging and rewarding position where my accomplishments will be rewarded with increased responsibility and be virtually rewarding.

Education:

William Woods University -Class of 2004 3.0 GPA

Fulton, MO Degree: BS in Equestrian Science

Experience:

ABC Supply Co December 2019- Present

Inside Sales

Determining customers’ needs and recommending appropriate products and solutions

Following a product/supply checklist for each customer’s job and up-selling additional products and supplies

Answering the telephone in a prompt and courteous manner

Administrative and clerical support for branch leadership as needed

Accepting payment and applying it to the appropriate customer account

Coordinating customer pick ups with the warehouse

Following up on deliveries to ensure materials arrived on time with all items accounted for

Reordering products to keep the store and warehouse shelves well stocked

Addressing and resolving service concerns, should they arise

General office duties

Assisting with branch accounting as needed

Alert Terminal Warehouse

Project Implementation and Coordination

Manage future implementations and system enhancements by collaborating with various business areas and system owners.

Define requirements and monitor those through to implementation.

Collaborate with vendors to implement enhancements.

Develop and maintain implementation and enhancement project plans.

Manage project with specific focus on deliverables, tasks and due dates.

Assist in modification of specific Standard Operating Procedures (SOPs) and User Manuals of program.

Report weekly to Executive Sponsor when tasks are at risk till critical path determined.

Perform independently with minimal supervision and work with others developing trusting relationships.

Maintain strict adherence to internal policies and internal controls within organization.

Adapt quickly to complex culture and develop successful professional relations with key stakeholders.

Establish project plans for creating, enhancing and deploying new products, services, features and functions for Broadview Networks.

Convey timelines, deliverables, risks, delays and impacts to project team members and lead teams as required.

Enforce successful implementations across multiple functions in organization.

Recommend management of status of all ongoing projects.

Anticipate delays and initiate plans and alternative solutions.

Collaborate with all cross-functional team members/system owners to accomplish required tasks and provide project updates.

RSC Insurance Co Nov 2016-May 2019

Direct Bill Analyst

Retrieve or collect direct commission statement for each carrier

Verify commission payments are received and posted under the correct carrier

Keep commission reconciliation check-off spreadsheet current

Create DB statement and verify information on the statement

Verify items coded as New Business are not a Re-Write; make any corrections to commission percentages per the Master Commission List

Process accurate billings for clients

Verify Executive commissions are accurate according to the Master Commission List

Reconcile re-billed items on commission statements

Print DB statements from AMS and combine with carriers statements and scan accordingly

Verify the DB REC CASH VS STMT spreadsheets and update check-off spreadsheets

Special projects and other duties as assigned from time to time

Kenco July 2015-Nov 2016

Inbound / Outbound Clerk

Responsible for proper processing of all Bill of Ladings including but not limited to Inbound, Outbound, SCRAP and IC orders.

Utilizing excellent customer service skills communicating with drivers, customers and security to ensure loads and transitioned properly.

Assist crew to think “lean” in their process.

Excellent team and cross-functional team player.

Inputting inbound loads

Email/Phone communication between companies to ensure proper delivery and receipt of models.

Assist with inventory control.

Summit Holdings (Temporary Role) February 2015-July 2015

Accounts Payable/Accounts Receivable

Responsible for all scanning and processing of all BOL’s.

Collecting incoming payments and deposits.

Make collection calls for past due accounts.

Keep track of assigned accounts.

Answer calls and send out billing information utilizing excellent customer service skills.

MidSouth Malts (Family Business/PT) September 2014-Present

Manager

Analyze inventory levels and resolve product shortages.

Utilize excellent customer service skills to up-sale product to increase bottom line.

Ordering Merchandise while sourcing the best vendor to promote bottom line profits.

Invoicing, collections, AP/AR.

Adventia Wellness (Spin off of Fiscal) December 2013-September 2014

Administrator/ Data Assistant

Interpreting and Delivering Medical Information.

Responsible for Client Data List.

Responsible for all Client Bases Websites.

Fiscal Fitness Affiliated Companies August 2012-November 2013

Administrator/Book Keeping

In charge of all QuickBooks accounts.

Research.

In charge of phone system/ CRM system.

Larry E Crum, Nationwide August 2011-August 2012

Applied Coordinator/Administrator

Applied Administrator (which is our insurance computer system).

Process Accounts, new and old.

Input all applications, endorsements, renewals, cancellations.

Responsible for all Downloading of Information from Various Agencies.

Coordinate all Satellite Office Communications.

Clay & Land Insurance Agency February 2005-October 2010

Data/Commissions Department Assistant

Enter Billing Data and Reconcile Commission Statements.

Process Renewal Paperwork for Entry into Database.

Identify Endorsements to Policies and Distribute to Proper Departments.

Alternate for Reception Duties when an absence occurs.

Responsible for Correcting Commission Errors with Companies.

Alternate for Mail Room Responsibilities.

Skills & Knowledge:

Microsoft Word, Microsoft Excel, WMS, Accounting/Commissions Training, AMS 360, Applied, Ebix, QuickkBase, QuickBooks, BreadCrumb, ADP, WorkSmart, CoreFlex

References

Available Upon Request.

Contact this candidate