Sccm Adminstrator

John Williams

Pittsburg, PA

adib13@r.postjobfree.com

Skills

•Excellent verbal and written communication skills, including creation of technical documentation

•Application and Software Package creation and deployment using SCCM

•Administration of SCCM Servers

•SCCM Distribution Points,

•PC Imaging

•Intune

•Patch Management

•0ffice 365 administration

•Microsoft Windows OS 10/7

•Microsoft Windows Server

•DNS

•PowerShell Scripting

•Active Directory/Group Policy

•VMWare

•End user Support

•Network Support

PROFESSIONAL EXPERIENCE:

POINT PARK UNIVERSITY April 2020 -

Endpoint System Administrator:

•SCCM – Create, update and deploy Windows images for staff and computer labs. Create applications for deployment with these images, as well as user installation through SCCM application catalog. Manage and support Microsoft Teams, O365, Office, and Microsoft Professional.

•JAMF – Full Apple product administration. Create, update and deploy Macintosh images for staff and computer labs. Create applications for deployment with these images, as well as user installation.

•Patch Management – Create and maintain a process for testing and releasing software patches and updates.

•Administration of Active Directory and Group Policy

•Act as a liaison to preferred Security Systems vendors for Camera support and access control systems.

•Act as technical liaison to the infrastructure and systems administration teams.

•Oversee the day to day operations of all Telecommunications pertaining to the phone and alert systems.

•Occasionally work a mixed shift including both evenings and weekends to minimize disruptions to the University community while also meeting deadlines

•Administer licenses for Office products, adobe, and various other applications used throughout the university

BNY MELLON January 2019 - December 2019

Sccm Adminstrator

•Provide monthly reporting of patching activity; work with local teams to resolve patching issues

•Research vulnerabilities and develop remediation plans.

•Conduct testing of remediation plans to unsure effective vulnerability remediation.

•Document and communicate appropriate vendor and scan system recommended solutions as part of comprehensive remediation plan.

•Fixing issues preventing individual devices from being patched where necessary.

•Assist with software distribution, operating system deployment, and patch management to enterprise workstations/laptops via SCCM

•Perform installation, evaluation, maintenance, and problem resolution for the SCCM as well as release management deployments to 15000+ PCs globally

•Maintain up to date knowledge of new software developments in SCCM

•Create Collections/Packages/Applications within an SCCM environment

•Under general guidance troubleshoot failed systems management deployments and client health issues

•Troubleshooting Client installation and software distribution issues.

•Analyzing and applying patches, service packs and infrastructure updates.

•Perform software distribution and ensure successful deployment to end assets.

•Troubleshoot issues related to client health

•General monitoring of site health via SSRS, log files, and the SCCM console

•MSI and EXE application packaging

MID ATLANTIC CAPITAL GROUP February 2018 - January 2019

Jr System Administrator

•Managed all Desktop Support activities, Email support, Server & Network Administration

•Managed Active Directory in a Windows Server enterprise

•Administered Windows Server Group Policy

•Performed Backups and Restore Windows Server using built-in tools

•Install, upgrade, and maintain the functionality of technology systems

•Diagnosed and helped resolved all hardware related issues

•Configured computers using group policy

•Support peers on other projects and tasks while balancing regular duties

•Record and respond to technical incidents and requests using the Service Desk ticketing system while adhering to performance goals

•Provided prompt and courteous customer support to end users and troubleshooting activities (e.g., unlocking accounts, Service Desk ticket and queue monitoring, direct person-to-person troubleshooting.

•Troubleshoot and resolve hardware, software, and network issues.

•Support third party vendor applications – installation, user setup and user support.

•Monitored daily Backups, antivirus, shared storage space and network activity, adjusting network equipment and settings as needed.

•Managed users and computers using active directory

•Performed troubleshooting of end user security

•Evaluated, recommended, and installed computers, and software.

•Managed all Desktop Support activities, Email support, Server & Network Administration

•Managed Active Directory in a Windows Server enterprise

•Administered Windows Server Group Policy

•Diagnosed and helped resolved all hardware related issues

•Configured computers using group policy

•Support peers on other projects and tasks while balancing regular duties

•Record and respond to technical incidents and requests using the Service Desk ticketing system while adhering to performance goals

•Provided prompt and courteous customer support to end users and troubleshooting activities

•(e.g., unlocking accounts, Service Desk ticket and queue monitoring, direct person-to-person troubleshooting).

•Troubleshoot and resolve hardware, software, and network issues.

•Support third party vendor applications – installation, user setup and user support.

•Managed users and computers using active directory

•Performed troubleshooting of end user security

•Evaluated, recommended, and installed computers, and software.

•Further develop and execute a plan on patch management

•Analyze SCCM log files, provide patch management support and maintenance window operations

•Provide tier 3 support - (Help Desk and Deskside Support Tech)

•Installed, and maintain the functionality of SCCM

•Identify, Design, Test, Deployment, and Monitoring including image creation, Task Sequences Deployment, Monitoring, and Modifications in Applications plus compatibility testing.

•Troubleshooting SCCM in areas such as Administration, Collections, Deployment, distributing contents, incomplete deployments, Application packaging

GNC Corporate July 2016 – Feb 2018

Implementation Technician

•Maintain a complete operational knowledge of Store System equipment. This includes all combinations of hardware and software configurations used by the company.

•Develop and maintain cooperative and collaborative relationships with networking, storage, software development, and project management teams

•Monitor production systems, applications and network performance through the use of various Network Management and Application Monitoring Tools

•Work with software developers and Quality Assurance to seamlessly migrate applications from development to QA and production

•Perform problem determination and resolution. Enter, update and close incidents that log calls placed to the Implementation Project Coordinator into the problem management tracking system.

•Provides updates and software changes to ensure all system software is functioning in a manner that is acceptable to the field stores

•Take corrective action where possible to ensure that all activities are completed in a time frame that meets the business objective of the corporation.

•Provides a single point of contact for all things technology. Assume primary responsibility for installation and initial support of all in-house technology and application being used.

•Log all issues properly into the IT Service Desk management software

•Work with IT on-call engineers and/or vendor support contacts to resolve technical problem

ITG Networks November 2015-June 2016

Help Desk Support Technician

•Provided networking/desktop support to students and hotel guests; performed mainframe and account maintenance tasks.

•Performed technical troubleshooting within an enterprise environment. Engaged and tracked Priority 2 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of outstanding IT support tickets.

•Worked and resolved IT issues in an efficient and effective way to ensure maximum issue resolution in minimum time.

•Continuously developed strong problem-solving skills and patience in dealing with frustrated customers.

•Provided instructions on how to connect devices to networks i.e. computers, laptops, tablets, cell phones, printers etc. while demonstrating the ability to adapt the instructions to the customer’s technical capabilities.

•Troubleshot hard-down devices like gateways, access points, and switches on the network.

EDUCATION

Community College of Allegheny County

Associates Degrees, Computer Science

Graduated June 2016

Western Governors University

Bachelor of Science Information Technology

Currently Attending

References Available Upon Request

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