Hitesh Singla

Mobile: +919*********, Email: adiay7@r.postjobfree.com

A competent and dynamic professional with an enriching experience of over 2 years in

Customer Service & Support with reputed Companies.

Objective: Seeking to be an effective employee in motivating & team building through value added initiatives, customer orientation, dedication and positively contributing to organizational growth and enhancement with a challenging assignment as Customer Support Executive.

Core Competencies: Client Relationship Management • Technical Support & Troubleshooting • Team bonding • Coordination • Training & Development

IT Skills: Ms-Office, Internet, Excel, Tally 7 & 9.9 version.

Profile at a Glance

A competent and dynamic professional with an enriching experience of over 2 years in Customer Service & Support.

Sound knowledge of latest trends and techniques of the field coupled with proven skills in problem solving, coordination and analysis backed with capability diagnosing and rectifying critical customer issues.

Demonstrated success at people management, relationship building, cross functional coordination and operations management in the most challenging situations.

Capable of working in high pressure environments with strict deadlines and multiple deliverables.

Capable of multi-tasking with an ability to interact with a wide range of people.

Key Functional Areas

Customer Relationship Management

Responsible for client and partner interaction on a regular basis, growing and nurturing existing relationships.

Proactively seeking ways of improving the service respond quickly to any problems or potential problems.

Managing customer service operations which involves resolving customer complaints, providing value added services.

Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.

Training & Development/ Team Management

Selecting and monitoring a team of associates, thereby ensuring optimum performance.

Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.

Career Summary

R.S. Green Foods Pvt. Ltd., Bahadurgarh Road, Patiala

Human Resource (HR) Manager, 15th Jan, 2015 – 30th April, 2018.

Developing, analyzing, and updating the company’s salary budget.

Maintaining department records and reports.

Sainico Electricals, Patiala

Human Resource (HR) Assistant Manager, 1st Aug, 2011 – 31st Dec, 2014.

Maintaining computer system by updating and entering data.

Setting appointments and arranging meetings.

Tele-Communications Consultant India Limited, Gobindgarh Toll Plaza

Cashier, 26th April, 2010 – 16th June, 2011.

Successfully handling the Inbound and Outbound calls for Cashiering department.

Harman Institute of Computer Education Society, Patiala

Trainer, 5th Jan, 2007 – 4th Jan, 2008.

Ensuring all current updates are effectively cascaded to the team through briefings and weekly trainings.

Education

MBA in (HR)

B.A, Punjabi University, Patiala, 2011

Diploma in Accounts (Manual & Computerized), Duration : 1 Year

Advanced Diploma in Computer Applications (ADCA), Duration : 1 Year

Personal Details

Date of Birth: 8th Feb 1990

Languages Known: English, Hindi, and Punjabi.

Address: House No. F-385, Ranjit Nagar, Seona Road, Patiala, Pin :147001

Marital Status : Single

Nationality : Indian

Location Preference:Patiala,Chandigarh,Mohali,Delhi

References

Will be provided on request.

Contact this candidate