TARAN RAJ SETH

Personal Statement

An enthusiastic professional who has a strong desire to break into customer services. Self-motivated, well organized and possess superb communication skills and sound business awareness. I am more than able to work on my own initiative within a vibrant front office team, and to liaise directly with clientele. As an aspiring customer services rep I am zealous, prepared to work hard and have strong new business hunting skills

Key Skills & Competencies

PERSONAL

Results driven, energetic, and focused

Willing to take ownership for shortcomings and setbacks

Excellent

Communication

Empathy

Proven ability to accurately process high volumes of transactions

Confident and assertive phone manner

Proactive approach in customer service & problem solving

TECH SKILLS

Microsoft office Suits

Opera

Salesforce

Micros.

Education

Graduate Certificate in Hospitality & Operation: Fanshawe College

January 2020-June 2020, London, ON

Master in Financial and Revenue Management: University of Waterloo

May-2018 to 2020 January, Waterloo, ON

Bachelor of Science: Hospitality and Restaurant Management September 2015 Oxford Brookes University, London, UK

Professional Experience

Front Office & Revenue Analyst Feb 2019 till September 2020 Holiday Inn & Suites, London, Ontario

• This role included execution of plans laid by the Revenue Manager

• Maintain record of turn away reservations and achieve reconversion and upsell targets.

• Reviewing and Updating Daily, Weekly and Yearly Pricing and Forecasts through Trend Analysis

• Analyzing the Market demand and Channel Contribution and Managing Room Inventory.

• Coordinate with sales department and Front Office Department.

• Perform competitive benchmark studies and folio

• Maintain distribution channel data integrity.

• Provide analysis of strategies and demand factors.

• Actively involved in budget and weekly/monthly forecasting for the full hotel revenue and presenting the same through presentation

Sales Coordinator & Distribution Analysis and Sales Strategy Nov 2017 till May 2018 Accor Hotels Global Sales Office, Gurgaon India

Analyzing performance of GSO India Team and S&K Accounts from India and providing recommendation to the leadership.

Custodian of RFP & RFI Process for India Hotels.

Supported the set-up of Global Sales setup in India and providing sales support to Global Sales and India hotels

Spearheads key sales process like Account scoring, Account plan, Account team set up for GSO.

Using Salesforce and Tableau for providing useful reports and analysis to the sales team.

Spearheading implementation for of Connex and Meeting Brooker in India.

Vinayak Enterprise Philips India Jun 2017 till Nov 2017 Gurgaon India

Develop strategies for more effective sales, both individually and as part of a team

Store and sort financial and non-financial data in electronic form and present reports

Handle the processing of all orders with accuracy and timeliness

Respond to complaints from customers and give after-sales support when requested

Meet all clients personally to understand their requirements and promote specific products accordingly

Sales Executive Nov 2016 till June 2017 Crowne Plaza, Greater Noida

Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue.

Understand fully the hotel amenities, packages and promotions.

Generate and develop sales leads and contact potential clients to build business relationships.

Produce quotations and written confirmation to all clients.

Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.

Arrange and carry out Hotel show rounds.

Reservation & Revenue Analyst Jan 2016 till Nov 2016 Crowne Plaza, Greater Noida

Providing data analysis, which covers pricing analysis, segment wise pickup analysis, inventory management, and channel management, market analysis, forecasting analysis and Revenue Management reports.

Analyzing market intelligence reports and formulates appropriate strategies through use of STR and Hotelligence.

Monitoring the page ranking/visibility and content on OTA’s. Updating the same on OTA audit sheet and OTA Production Tracking Tool.

Actively involved in budget and weekly/monthly forecasting for the full hotel revenue and presenting the same through presentation

Toronto, Ontario 226-***-**** adiaxi@r.postjobfree.com

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