Mary Viem A. Delizo

City Walk, Dubai

Mobile #: 056*******

Email: adiax7@r.postjobfree.com

Personal Background

Age: 22 years old

Educational Attainment

Tertiary Level: Colegio San Agustin-Biñan

Bachelor Science in Tourism Management

2015-2019

ACHIEVEMENTS

Outstanding Performance in On-the-Job Training A.Y 2018 – 2019

Dean’s Honors List (Second Semester) A.Y 2018 – 2019

Dean’s Honors List (First Semester) A. Y 2018 – 2019

ON BOARD INTERNSHIP

2GO Travel Inc.

Areas: Front Desk, Housekeeping, F&B, March 4 – 11, 2019

And Gift Shop

EXPERIENCE

AGODA (PHILIPPINES) TRAVEL ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE

Job Description:

Making inbound/outbound calls, bookings, flights

Offering information about rates, packages, travel promotions

Solving client’s problems regarding with flight schedule amendments

Providing guided tours

Receiving and processing payments through the system

Securing transportation, lodging and special requests of the client

Responding to emails, preparing documents and answering inquiries

FRONTROW NETWORKING (PHILIPPINES)

SALES REPRESENTATIVE

Scheduling appointment or meeting for clients

Introducing the product to the client and giving information about the benefits, packages and make strong referrals

Ensuring customers have the right product

Knowing their needs and wants

ENTRECOTE CAFÉ DE PARIS – DUBAI MALL (December 08,2019-August 15, 2020)

RECEPTIONIST CUM HOSTESS

Handling queries, complaints and assisting/greeting customers

Managing emails, permits, files, reservations, social media accounts.

Handling Local Purchase Orders and receiving invoices.

Accepting Deliveries

Answering phones and forwarding calls.

Has good knowledge in POS

Assist other staff in dining area if necessary

Presenting the menu to the guests and offering information about menu items, beverages and special offers.

Maintaining the cleanliness of reception area

Understanding of restaurant etiquette

Handling and making reports to submit to the manager.

PROMENADE EVENTS - DUBAI

EVENTS ASSISTANT –

Helping with decorating balloons, back drop, tables and chairs.

Kids attendant - Hosting for kids

Handling activities - Face painting services, slime making, and games

Basic knowledge in skirting

Carrying heavy materials, equipment and decorations

SKILLS:

Customer-oriented

Computer literate – Microsoft word, office, excel, outlook.

Excellent Communication Skills

Willing and able to learn

Good clerical and organizational skills

115

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