ELIZABETH M. HUGHES

**** *. ***** ***., ****** Arrow, OK 74012

adiatr@r.postjobfree.com

918-***-****

SUMMARY

Results-driven leader seeking to contribute expertise in areas of management, billing, operations and training. A driven problem-solver with the soft skills necessary to maintain internal/external relationships under pressure. Creative thinker capable of creating and maintaining internal/external customer satisfaction while keeping company goals in focus.

SKILLS

Administration / Operations / Billing Staffing and Training

Team Building / Trainer Procedure Writing / Project Administration

Reconciliation / Compliance Treasury Management

Accounts Payable / Receivable Journal Entries

Purchasing and Vendor Relations Inventory Control

Payroll Processing Research

Sales Use and Transaction Tax

EDUCATION

Masters of Business Administration - Strayer University

Presidents Honor, Summa Cum Laude, Alpha Chi, National Honor Society

Bachelor of Liberal Studies - University of Mary Washington, Fredericksburg, Virginia

EXPERIENCE

Talent and Acquisition Coordinator – Macy’s – Tulsa, Oklahoma – August 2020 to current

Introduce job candidates and new colleagues to Macy's as they apply, interview, and begin employment.

Post and update all open positions on internal and external job boards.

Manage candidates through the Applicant Tracking System, collaborating to complete job templates.

Schedule interviews and job fairs. Interview and extend offers to candidates.

Partner with Recruitment Operations to screen and schedule candidates.

Order and monitor background checks and drug screening.

Collect and input I-9 information in the Job Requisition System.

Schedule new hire start dates. Oversee new hire paperwork, orientation, and associate badges. Provide resources to new hires regarding benefits, including direct deposit, tax forms, and AskHR. Facilitate payment to new hire for time completing online forms and orientation where needed. Oversee disposition and job postings when new hires do not report on the scheduled start date. Obtain systems access for new hires as needed.

Input colleague status changes, transfers, promotions, and data corrections.

Participate in Company required compliance audits, including I-9 reverifications, and required postings where needed.

Track attendance. Facilitate final pay documents as needed (exempt and non-exempt).

Sr. Financial Analyst II - Morton Comprehensive Health Services - Tulsa, Oklahoma - 2019 to July 2020

Prepare monthly financials, income statement and balance sheet for CFO.

Process biweekly payroll for the company.

Process 403B and Roth for the company.

Responsible for approving monthly journal entries.

Perform cash application research to resolve over payment discrepancies, saving the company over $100,000 in my first six months.

Respond to billing discrepancies on company accounts.

Responsible for filing USAC and OUSF grants for telecommunications discounts.

Established process for monthly pharmacy audits.

Created ad-hoc reporting.

Financial Analyst – Verizon - Tulsa, Oklahoma - 2013 to 2019

Developed a process with IT to upload payments and credits, reducing work time by forty hours a week creating work efficiency and accuracy.

Wrote, maintained, reviewed and updated procedures for internal guidance.

Performed financial analysis to proactively aid in achievement of targets.

Managed access and retrieved data from various sources to build tracking reports. Sources included bank websites, PeopleSoft, Crystal reports, Great Plains, SAP, CWT agent requests and in-house billing systems.

Responsible for monthly journal entries.

Managed Accounts Receivables/Collection Status, daily incoming wires, credit card payments, lockbox and ACH payments.

Daily AR - Ensured payments were credited accurately to outstanding Accounts Receivables.

Performed cash application research to resolve customer payment discrepancies.

Responded to customer account inquires.

Daily and monthly maintenance of bank accounts, daily cash movement

Prepared commissions reports.

IT Administrative Specialist – Nordam - Tulsa, Oklahoma - 2010 to 2013

Orchestrated wireless device program for an international company of 2,000 employees.

Successfully negotiated new wireless contract for entire company.

Reviewed and validated monthly payables and allocated charges by department cost center. Maintained current knowledge of new products and technologies.

Interfaced with suppliers for quotes, order status, resolution of shipment and invoice issues. Entered purchase requisitions and receipts in company business systems. Process incoming shipments.

Primary IT interface for receiving department. IT Central point of contact for accounts payable for processing, IT invoice review and approval, troubleshoot receipt/payment issues.

Managed vendor accounts, dispute resolution and vendor relations.

Created purchase orders for IT group for equipment used for company. Monitored orders from start to end. Worked with vendors for ordering, negotiating pricing, and issues.

Process and update remedy tickets for each request received. Maintained current provisioning and troubleshooting knowledge of Android, iPhone, Blackberry and Windows handsets and WIFI devices.

Managed BES and MobileIron platforms.

Planned and accomplished a wide and comprehensive range of complex assignments and tasks for technical, and/or management personnel using considerable experience and judgment. Performance of these tasks requires the latitude to adapt procedures, processes and techniques. Work was accomplished under minimal supervision and with a high degree of independence.

Reviewed, analyzed and recommended action from various reports or statistics. Acted as an information source on organizational policies and procedures. Participated in planning functions.

Maintained frequent contact with individuals representing outside organizations, and/or individuals of significant importance within the company. Contacts involved planning and preparation of communications, and required skill, tact, persuasion and/or negotiation to accomplish the objectives of the communication.

Performed professional customer service to all levels of the organization, including after-hours support as needed for emergencies, to ensure the business needs were met.

Earned ITIL Foundation Certification for IT Service Management.

Owner/Operator - Tracker Communications LLC - Broken Arrow, Oklahoma - 2006 to 2010

Owned and managed a Sprint Indirect franchise.

Controlled all aspects of business including operations management, business development, accounting, purchasing, inventory control, payroll processing and tax preparation.

Hired, trained and supervised a staff that increased annual sales by 54% from 2007 to 2010 while Sprint’s annual revenue declined by 19%. Staff consistently awarded for scoring in Sprint’s highest 3% for customer satisfaction and retention.

Tax Analyst - Wil-Tel Communications / Level 3 Communications - Tulsa, Oklahoma - 1998 to 2006

Tax data interface for compliance & reconciliation.

Compliance preparation.

Regular Sales Tax Report compilation (monthly).

Provided monthly cash forecast information.

Handled correspondence and delinquencies.

Cash forecast compilation and reporting for Tax Department.

Quantum returns data uploads.

Gathered and submitted final department budgeting information and submitted final budget.

Responsible for managing timelines on projects.

Project manager for Choice Seat budget.

PROFICIENCIES

SAP - PeopleSoft - Adobe - Microsoft Word - Excel - PowerPoint - Outlook - Windows - Great Plains - Outlook - RecoNet - ACSS - CWT - Payment Hub - MacOs - Gsuite - Quantum Returns - Keynote - Google spreadsheets -Skype - Jabber - ADP - Abila - Microsoft Teams

VOLUNTEER AND LEADERSHIP

Ministry of Compassion food bank

Floor warden

Green Team

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