TANISHA HENDERSON

adiaho@r.postjobfree.com 916-***-**** 411 Stewart Drive, Dallas, GA. 30132

PROFILE

Friendly and enthusiastic professional pursuing a career in Customer Service. with 20 years of specializing in customer service and administration. Capable of learning new tasks quickly, following instructions and will always represent your company with a friendly and professional demeanor.

EXPERIENCE

April 2019 - November 2019

Customer Service Support @Compex Legal Services, Sacramento, CA

● Review and proofread 80 documents per day for clients & court purposes. ● 50% Call list and filing, retrieval of medical records. ● Trained new hires on processing and software for (CNR’s). ● Obtaining/verifying medical records from hospitals and medical facilities for our clients, assisted with transactions leading up to $25,000 per client

October 1999 - October 2019

File Maintenance Manager @Safeway, Sacramento, CA.

● 50% Greeting customers or callers and 50% managing inquiries. ● Completed audits 1/week in accordance with company procedures. ● Maintain scheduling of 14 employees and event calendars, pricing shifts. ● Established PO’s for dispense supplies 3x a week for 3 offices ~$5,000. ● Managed/opened 4 offsite store locations, schematic price layout ● Ensure contact files meet internal/external audit standards/requirements. ● Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

EDUCATION

March 2020: The Flight Attendant Academy July 2008: Carrington College of California, Associates Degree in Medical Assisting and Science

March 2000: Western Career College, Medical Assisting Certification

KEY SKILLS AND CHARACTERISTICS

·Critical Thinking

·Leadership Program Development Graduate

·Problem Solving

·Microsoft Office Suite

·Marketing/Sales/Ads

·40 WPM Typing Speed

·Project Management

ACTIVITIES AND INTERESTS

Sporting events, arts/crafts and travel