Keith F. Kolb

O’ Fallon, MO

803-***-****, email: adia7f@r.postjobfree.com, skype: jedi.keeda, LinkedIn: https://www.linkedin.com/in/keithkolb

Dedicated Blackbox Web/SQA/UAT QA Engineer with expertise in manual/ some automated testing during all SDLC phases of client/server (enterprise), multi-tier web (cloud) and standalone applications and application technical support of enterprise end users.

SUMMARY OF QUALIFICATIONS

Over 20 years of QA/UAT/Product Support and release experience in IT Structured Software Testing with Application Support within development environments (Scrum/XP/Waterfall)

Daily interaction with end users to resolve issues via MS Teams, Flowdock, Skype, email and Remedy

Document/update training material in Confluence wiki pages

Direct liaison with ALM/Remedy vendor to resolve end user issues

DOMO reporting/analytics

Adept at using manual best practices and some automated testing tools to assess/document bug issues clearly and concisely such as; smoke, integration, usability, positive/ negative, functionality, object, compatibility, reliability, unit, ad-hoc, Release Acceptance Test (RAT), Minimal Acceptance Test (MAT), Product Acceptance Test (PAT), System Integration Testing (SIT), regression and full-loop/systems testing (E2E) on all new/legacy build versions and release candidates

Established testing methodology for department quality assurance testing

Software, firmware, API’s, e-commerce/ SaaS/SOA applications, merchandizing and hardware testing and some data virtualization

Work with BSA's and Developers to identify, logged defects and triage outstanding issues

Estimate testing efforts with PO's, SME's or QA Mgr.

Run standard queries again SQL DB for data insert verification

Testing scientific, health insurance/child support, multimedia, product design/CAD, etc.

Software/product release implementation.

Developed use cases, test plans, user interface/ (UX) specifications.

Well versed in defect tracking tools; Jira, HP QC/ALM, Share Point, Bugzilla, Mantis Rally, Target Process, MSTFS and traceability of user stories/artifacts.

PROFESSIONAL EXPERIENCE

Pyramid/Tech Mahindra (consultant), St. Louis, MO

10/20 – current)

Consult Desktop/Software/Hardware Support

Desktop software/hardware installation & deployment

End user support

SCCM config/staging

Troubling shooting inting, network hardware/software

WIPRO/Mastercard (consultant), O’Fallon, MO 06/2019 – 06/20

Contingent Worker/QA/Dev Support

Key goal, implementing a roadmapping application to our product and regional teams in Agile/CIS environment

Customer facing support experience

Tool support experience (ALM-Rally/CA Agile Central)

Report defects via Rally and Jira

Troubleshooting capabilities:

Troubleshoot reported system issues and open work order ticket as needed

Provide user training and support for related applications.

Aha! Application support

Flowdock support

Vendor relations specialist

Familiar with basic tools/platform support: ITIL, Agile, etc. tools

Experience with ticketing system for tracking support (GSM/Remedy)

Experience in Agile/SafE practices

Ability to test tool enhancements

Log/verify application issues

Build processes from end to end and document

Documentation of procedures/use of wiki tool (Confluence)

TATA Consultancy Services/Delta Airlines (consultant), Atlanta, GA 10/2018 - 04/2019

Sr. Test Analyst

Create, maintain and execute software test cases in QC ALM.

End-to-end regression testing.

Regression testing each new build release from development team.

Product release/implementation process.

Performed QA best practices - manual functionality testing.

Participate in meetings for various assigned projects.

Peripheral testing.

Executing commands/ testing in mainframe like environment (DL & VS Terminal).

Participated in team/project meetings.

Log/verify reported defects.

Global Software Inc., Raleigh, NC 03/2016 – 08/2018

Sr. Web QA/UAT Analyst

Create and maintain software test plans and procedures using Jira.

Performed QA best practices functionality & regression testing.

eCommerce testing on cross platform environments.

Some mobile testing.

Participate in review process of enhancement and bugs.

Product release/implementation process.

Some Restful API testing.

SaaS/SOA applications testing.

Provide testing and QA resources to other functionally areas of the retail products (ERP testing- SAP, JDE, etc.).

Infojini/NC State DHHS/NC FAST, (contract), NC 08/2015 – 10/2015

Sr. QA Tester/UAT/Test Script Writer

Experience and proficiency in using HP/QC ALM test tools including Test Director/Quality Center 12.0.

Used Jira as test case source and defect tracking system.

ACA/Child support application/portal testing.

ADA/508 compliance testing.

Experience and proficiency in using HP ALM/QTP (QTP) 9.5 or higher.

Experience with (manual regression) testing, testing tools, writing test plans and reviewing test cases.

Joe Wolf Consulting, Lexington, SC (contract) 05/2014 – 08/2015

Web Development/QA & Field Technician

Web site development/ testing for clients including GUI design, flow, content and functionality testing.

All aspects of SDLC testing for client websites (manual).

Set up wireless networks/APN'S for small businesses

Networking PC workstations, servers, printers and software/hardware maintenance.

Toshiba / IBM 4960 platform POS, e-commerce/POS testing.

Some telecommunications- test phone lines

TDBank, Coumbia, SC (contract) 01/2014 – 05/2015

Tech support/Helpdesk Admin. II

Support end user for various bank applications ERP (Fidelity, JD Edwards, etc),

Account administration (pswwords, account deletion/creation)

Mainframe interlace

Citrix/remote account administration

Volt/Intel Corporation, Columbia, SC (contract) 07/2013 – 12/2013

ACM Lab Technician Lead/Quality Assurance Engineer

Maintain ACM (Asynchronous Communication Management) systems for advance BIOS development and testing.

BIOS/API/Hardware configurations.

Test and log new builds from development teams.

Software, hardware firmware configuration(s) testing and validation.

CEI/ QSSI/ Blue Cross Blue Shield -Palmetto GBA, Columbia, SC (contract) 10/2012 – 01/2013

Quality Assurance/UAT Engineer, QSSI

Create and execute manual test cases for health insurance applications (ACA/MMIS/CSES).

Manually performed smoke, user acceptance test (UAT), ad-hoc, functionality, regression, etc. on each build release for SaaS/SOA applications.

Product release/implementation process.

Defect tracking via Quality Center/HP ALM, regression testing using QTP.

GIS, Chapin, SC 04/2012 – 10/2012

Quality Assurance/UAT Engineer, ITG Dept.

Performed manual integration, regression, smoke, user acceptance test (UAT), unit testing (UIT), systems testing (SIT), etc. on SaaS/SOA and enterprise applications.

Ralley ALM defect tracking system.

Testing HR and Mortgage domain applications and defect tracking.

Perform micro- build releases via ClearCase/Hudson/Jenkins for deployment/testing/release implementation.

SME/liaison between QA team and QA Automation team by testing- assisting development of in-house MS Visual Basic automation program and providing feedback for Management, QA training for team and Automation team.

SPECIAL SKILLS

Testing Tools/Software:

Silk Performer, Silk Test, Quality Center ALM, Jira, Visual Source Safe, ClearCase, MS 2012 Server, QuickTest Pro, Test Director, Perforce, Installshield PackagefortheWeb, Wiki, Flexera Admin Studio, VMware, Bugzilla, Mantis, Clear Quest, Team Foundation Server (TFS), MS Test Mgr., Starteam, Symantec Ghost, Hudson, Jenkins, Altova, Selenium IDE, Sharepoint, Rational Team Concert (RTC), Citrix, Targetprocess, Google Analytics, Terminal Emulator (mainframe), Seleium IDE*, Eclipse*, Postman*

Tested Development Environments- NO DEVELOPMENT CODEING:

Java, C++, C#, Visual Basic, .Net, Perl, ASP, Flash, SQL, XML, HTML, DHTML, J2EE, Macromedia Director, Active X, Quick Time, Flash, Flex

Platforms:

Windows 3.1-10, MAC OSX, Linux Desktop, UNIX/Sun Solaris, Openlook, Windows CE, IBM Informix, Netware (Novell), DOS 3.5-6

Web Servers:

WebSphere, WebLogic, Jrun, IIS, Apache

Software/ Applications:

Microsoft Office Suite 2016/365, Remedy, Rally, Flowdock, MS Teams, Confluence, SQL Server 2008, MS Project, MS Access 2012, Visio, Clonezilla, Remedy, 3D Max, Autocad, TurboCad/GIS, Photoshop, Palindrome, NT Backup, Legoto Backup (Unix), Fisrev, Powermanager, SMD (Service Management Desk), EzineArticles, WordPress, CMOD, ALSCOM, TS3270 Mainframe DLTerm, VSTerm, Empower

Browsers:

IE 11.x, Edge, Firefox 3.x, Safari, Chrome, Leopard, Opera

Hardware:

Various laptops, desktops and servers, Black Berry, iPAQ Pocket PC hand-held’s/PDA, Network Interface Cards, 802.x WiFi Routers, Power HUB, Numerous Printer Manufacturers, Network physical mediums: coax cable and CAT 5/6 TP cable, touch screen interface, VOIP devices, Boarding Pass/Airline Ticket/Label printer, and aireline Gate/Lobby scanners

EDUCATION/ TRAINING

Architecture studies, Oberlin College 1984-1986

CAD and sculpture, Lorain Community College (LLC) 1989-1989

Architecture, Psychology and general computer science (PC/Unix/CAD), College of Marin (COM) 1991-1995

3D Studio Max beginning through advanced studies, Center for Electronic Arts (C.E.A) 1998-1998

ITLearn, Selenium (IDE, RC, WebDriver) & Advanced QA Methods 2017

Rudimentary training in Tcl-Tk, SQL and Perl / *JavaScript, Selenium and Postman courses (ongoing)

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