Kathryn Hanna

615-***-**** adia3t@r.postjobfree.com 5161 Rice Rd Antioch TN 37217

Professional summary

Organizational communications undergraduate student who has experience in customer service with over five years. Excellent team builder, and communication skills. Strengths include the ability to work independently, as well as collaboratively, and a highly creative and intuitive problem solver with significant strengths in customer satisfaction.

Skills & Abilities

•Bilingual (fluent in Arabic)

•Outbound and inbound calls

•Microsoft Word

•Microsoft Excel

•Microsoft Outlook

•Typing with speeds exceeding 40 WPM with exceptional Data Entry

•Critical thinker

•Active listener

•Management skills

•Leadership

•Time management

Work history

Leasing Consultant, the Villages

•Communicated and met with prospective renters and took them on tours of the units that interest them.

•Translated to residents who didn’t speak English.

•Prepared and executed leases following the property standards and regulations.

•Leased apartments.

•Conducted credit checks and other background tasks to qualify potential renters, collected application fees, security depots, and rent payments.

• Coordinated property maintenance.

• Informed residents of any changes to the rental agreement or upcoming problems with the property, followed up with prospective renters, established rapport with tenants and provide personalized service, and monitored the use of community facilities, including laundry, mail, and fitness centers.

March 2020- December 2020

SQC, GruntWorx

•Looked at tax documents and manually inputted data and/or proofreading data the client will need.

•Grouped forms and classifying them appropriately using various software tools.

•Filled forms to the State to make sure the information was filled out correctly.

Bilingual CSR, KEPRO

•Took Incoming/Outgoing Calling.

•Translated to applicants that didn’t speak English.

•Helped applicants to apply and renew for health benefits over the phone as well as checking the status of their application.

•Logged and tracked calls using call log database.

December 2019- February 2020

November 2018- July 2019

Store Manager, Egyptian Grocery Store

•Managed one location.

•Handled money and deposits

• Ran Inventory

• Helped customers

•Trained employees.

August 2018- November 2018

Manager, Taco Bell

•Managed in multiple locations.

•Handled money and deposited for all the stores,

•Helped customers

•Made schedules using Word and Excel.

• Multitasked on daily basis.

•Trained and coached all employees

February 2014- June 2018

Education

Communication major Minoring in Human Resources and Management

Middle Tennessee State university, GPA 3.0

Expected graduation Dec 2021

Associate degree in General studies

Nashville state community college

Dec 2020

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