Whitney.WHITNEY adia3m@r.postjobfree.com 214-***-**** CRICK Richardson, TX 75081

Diligent customer service leader skilled at turning dissatisfied customers into loyal business advocates through skilled care and attention to needs. Offering expertise in sales, administration and team leadership focused on strengthening customer ties while maintaining quality, compliance and service standards. Customer- and service-oriented

Relationship selling

Excellent communication skills

Client account management

Superb time management

Outgoing personality

Active listening

Client Service Specialist Restland Funeral Home And Cemetery - Dallas, TX 09/2019 - Current Host community events to promote product.

Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty. Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.

Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Head Waitress Tavern On Main Street - Richardson, TX 09/2013 - Current Maximize team performance by training new employees on proper food handling, guest expectations and restaurant protocols

Update repeat customers on menu changes and updates to maintain quality service relationships Met or exceeded sales targets on consistent basis with proactive promotional strategies Maintain relationships with regular customers to keep them coming back Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service

Handled end-of-day financial audits and closing paperwork, counting and verifying up to $2500 worth in cash and card sales

Helped develop new strategies with management change to optimize sales and flow of business Effectively communicate with customers to make sure their needs are met Leasing Agent Solaris Apartments - Dallas, TX 01/2013 - 11/2014 Contacted and followed up with tenants on renewal notices. Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.

Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.

Maintained accurate records of all correspondence with and from tenants. Hairstylist's Assistant Artistic Salon Spa - Dallas, TX 07/2012 - 07/2013 Treated customers to extra services such as shampooing and head massage to promote loyalty Summary

Skills

Experience

Collected payment from customers and scheduled next appointments Responded to inquiries by phone, email and in person Fostered clean and sanitary work environment to protect customers and staff from infection Maintained updated knowledge of industry products, including chemical composition, structure and properties

Maintained relationships long-term clients while handling walk-in appointments daily Waitress Houlihans - Dallas, TX 09/2011 - 09/2013 Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service

Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution

Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences

Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times

Served patrons daily with consistent recommendations for exceptional service Sales Associate Pier One Imports - Plano, TX 05/2008 - 05/2009 Trained all new sales employees on effective sales, service and operational strategies to maximize team performance

Kept apprised of emerging trends and provided informative customer service to assist in product selection Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions

Surpassed daily sales goals

Assisted customers by finding needed items and checking inventory for items at other locations Aveda Institute - Dallas, TX Dallas, TX 2012

Completed 1500 Hours : Cosmetology

Collin County Community College District Plano, TX Some College (No Degree): General Studies

Berkner High School Richardson, TX 2009

High School Diploma With Honors Top 10%

Education and Training

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