Andy Seerkrisenjee

General Manager Profile

adia1m@r.postjobfree.com • 954-***-****

linkedin.com/in/andyseerkrisenjee/ • Plantation, FL

Summary

Growth-focused professional with hands-on experience in business management and customer service. Track record of success in maintaining workflow, improving service procedures, and managing clients queries. Recognized for exceeding sales targets, meeting quality standards, and achieving customer satisfaction. Upselling products and packages according to costumers’ requirement. Proficient in developing work log file, creating staffing schedules, and devising new processes.

Areas of Expertise

Customer Service & Success

Database & Records Management

Problem Resolution

Sales & Marketing

Negotiation & Planning

Process Improvement

Revenue & Business Growth

Team Development & Leadership

Relationship Building

Professional Experience

University Dodge, Davie, FL Mar 2019 – Present

Service Advisor

Actively listen client needs and give advices on car maintenance. Sell packages and products according to clients need. Update certificate and follow manufacturing policies. Train and develop new advisor sales tactics. Mentor and guide other advisors on sales tactics. Meet sale goals by delivering exemplary performance.

●Awarded as the highest gross profitable advisor for consecutive five months.

●Received the highest level of certifications from Chrysler Automotive.

Hendrick Honda, Pompano Beach, FL Oct 2018 – Mar 2019

Service Advisor

Advised clients on regularly maintaining vehicles accordance with manufacturers specifications. Informed clients about company services and products by using consultative approach. Rigorously followed manufacturer’s warranty rules and guidelines. Assessed and resolved issues of technicians and customers Accurately created repair orders for customers including cost and estimated time.

Maintained position of top rated customer service representative for consecutive three months.

Maximized revisits of customers, sales, and CSI by following-up with customers.

Mercedes Benz of Coconut Creek, Coconut Creek, FL Oct 2017 – June 2018

Service Advisor/ AMG Ambassador

Scheduled appointments with clients and provided excellent services. Bridged the communication gap between experts and associates to keep things on track. Expertly acknowledged client’s queries regarding services. Supervised service procedures for AMG cars that enters the dealership.

●Received Costumer Service Award

●Rick Case Acura, Location May 2016 – Aug 2017

Service Advisor/ NSX Specialist

Delivered excellent service to achieve customer satisfaction. Prioritize required services and exhibit preparedness to provide options upon request. Demonstrated preparedness and prioritized essential services to provide options on request. Informed customers on expected completion times, service expenses, and possible changes. Keep up-to-date on product knowledge to efficiently manage costumer queries. Revised and gave final check to complete service documents. Supervised service operations for NSX supercars that enter the dealership. Improved dispatching system to support shop foreman for assigning work efficiently to technicians.

Improved dispatching system to support shop foreman for assigning work efficiently to technicians

SEARS Auto Center, Location March -2015 – April 2016

Assistant Service Manager

Contributed to the achievement of sales and service goals. Delivered constructive feedback to staff by evaluating their performance. Oversaw work flow and productivity level of associates and ensured quality standards are exceeding. Executed business procedures and programs to deliver proficiency to clients. Resolved client’s issues by making sound business decisions. Achieved highest gross profits for consecutive eight months. Build strong professional relationship with vendors and suppliers grow business.

Achieved highest gross profits for consecutive eight months.

Build strong professional relationship with vendors and suppliers grow business

Education

Bachelors of Science in Accounting and Business Management (3.0 CGPA)

Broward College, Fort Lauderdale, FL

Certifications

Certified by JD Power in customer Service

Certified in highest ranking with American Honda Motor CO.

Achieved Highest certifications from Mercedes Benz USA

Training

Special Training courses for specialty vehicles.

Affiliation

Multi- Cultural Society

Business Development Program

Academy of Finance

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