Vice President

MICHAEL V. KAYL

Plano, TX • 951-***-**** • www.linkedin.com/in/michael-kayl • adia1a@r.postjobfree.com

Sales & Operations Executive

Transforms Organizations for Improved Top- and Bottom-Line Performance

Combining leadership savvy, passion, business intelligence and process excellence to transform and grow customer-facing businesses within highly competitive consumer finance, retail, consumer products and consulting sectors. Partners with company leadership as trusted C-level advisor to formulate and implement strategies that facilitate sustainable growth, drive multimillion-dollar revenues, expand client base and improve performance. Assimilates rapidly to identify opportunities and critical issues, and quickly institutes action plans that generate immediate and long-term impact. Possesses an innate ability to connect and communicate with all layers of the organization and clients alike, fostering consensus and gaining buy-in for shared goals and visions that create multiple wins in diverse organizations and situations.

Transformation: Drove compounded growth in loan origination and assets at Axcess Financial, garnering a 13% increase in 2018 and 11% in 2019, while increasing A/R from $150 to $205 million during the two-year period. Transformed field from process-driven to a sales culture by focusing on KPIs, education, incentives and implementation of CRM system.

New Product Development Launch: Dramatically increased top-line growth and EBITDA at Axcess Financial $70 and $12 million, respectively, while reducing labor costs $1.2 million and expenses $1.8 millon. Shifted division’s loan portfolio from small payday loans to a new installment product, partnering with regional and district management to deploy and develop talking points and set store specific sales targets.

Profitability: Carried out complete evaluation of all business functions for three chains (Carl’s Jr, Papa John’s, Denny’s) through Friendly Franchisees Corporation, leading to 5% top-line sales growth, 3% reduction in food costs, $600,000 decrease in annual maintenance costs, and elimination of $700,000 in tax liabilities, annually. Modified pricing structures, built bonus program, optimized communications, and renegotiated vendor contracts.

PROFESSIONAL EXPERIENCE

Wutznxt, Los Angeles, CA 2019 – August 2020

VICE PRESIDENT OF STRATEGY

Organized and delivered comprehensive analysis of target market segments, clear communication and execution of corporate strategy. Key participant in new business development and multi-project oversight, along with updates to existing business operations. Assessed rollout of initiatives and adjusted plans per feedback; provided data analytics to prove out concept.

Designed and scaled small to medium B2B sales plan and KPIs that leverages an 82-store retail network; also instituted SOPs to promote and guide auto-generated lead flow to drive network growth.

Mentored and coached field operators on optimizing new processes for retail network, as well as consulting on human capital and general retail operations.

Collaborated with IT developers to build reporting structure to support both initiatives, along with internal training resources for relevant staff.

Axcess Financial, Inc, Norco, CA 2012 - 2019

VICE PRESIDENT, WEST, 2015 – 2019 DIVISION VICE PRESIDENT, SOUTHWEST, 2012 – 2015

Recruited to take on financial performance of three-state Southwest region, ultimately progressing to oversight of expanded six-state Western group. During a period of restructuring and new product introductions, undertook oversight of performance and personnel management at 440 retail loan stores, operating under the names “Check ‘n Go” and “Allied Cash Advance.” Directed team of four Regional Operational Managers. Administered a loan book valued at $450 million annually. Liaised with Finance, Marketing, HR, IT, Compliance and Data Executive team.

Reduced turnover from 125% to 65% through the implementation of several training initiatives, including an Advanced Leadership Program and an eLearning program to reeducate 1,000 current and future employees.

MICHAEL V. KAYL 951-***-**** • adia1a@r.postjobfree.com PAGE 2

Axcess Financial (cont’d)

Won “State of the Year” awards for multiple states in 2014, 2015, 2016 and 2017.

Earned highest ranking on all compliance issues, as they related to all Federal and State regulations relevant to small lender operations, including UDAAP, BSA, FCRA, AML, MLA and PII.

Collaborated with realtors, marketing experts and consultants to open 10 new facilities.

Pep Boys, Inc, Norco, CA 2009 – 2012

AREA DIRECTOR

Provided recommendations on execution and personnel at South Bay area operations, which encompassed 12 retail/service centers and superstores. Provided direct oversight of 12 managers and indirect supervision of 250-person staff working out of 100 full-service automotive repair bays.

Reduced $10 million in overstock to $2 million, working closely with regional distribution to enact efficiencies.

Achieved less than 1% shrink, ranking in the top 10% nationwide in Margin, Sales 7Revenue, and Cost of Goods.

Instituted KPI Scorecard to measure store performance. Identified key business drivers and prioritized ranking of data points for sales productivity, operational costs, shrink, inventory control and technician productivity.

Introduced better diagnostic alignment equipment and ShopX software for sales, inventory and pricing, integrating retail and service centers.

Friendly Franchisees Corporation, La Palma, CA 2007 – 2009

VICE PRESIDENT OF OPERATIONS, OPERATIONS ADMINISTRATION,

Recruited to bring new leadership to an organization that was seeking to improve sales and profitability. Maintained oversight of three Regional and 10 District Managers for 100 restaurants in California and Washington, operating under the names Denny’s, Papa John’s, Carl’s Jr, and Green Burrito. Liaised with each franchisee per brand standards, distribution policies and all issues relating to HR, legal and marketing. Also, managed residential real estate portfolio.

Righted Denny’s, Papa John’s and Carl’s Jr, ensuring profitability via cost controls and brand standard maintenance.

Achieved 50% savings in costs by establishing a dedicated construction group to remodel Carl’s Jr stores.

Ensured initiatives were implemented within 100 days via clear contacts between home office and franchisees.

Hollywood Video, Inc, San Dimas, CA 1998 – 2007

ZONE VICE PRESIDENT, 2004 – 2007 REGIONAL MANAGER DISTRICT MANAGER, 1998 – 2004

Turned around poorly performing region. As business exploded earned oversight of 500 retail locations across four US Western states. Accountable for $550 million budget encapsulating operations, merchandising, inventory control and loss prevention. Hired and mentored five Regional Managers. Served on the Executive Team that established new Game Crazy store additions.

Recipient of two “Regional Manager of the Year” awards; reduced operating expenses $500,000 and increased bottom-line revenue 4% by streamlining operations and adjusting pricing structures, respectively.

Achieved 100% on-time openings for 200+ stores with “carveouts” to integrate Game Crazy; also analyzed feasibility of proposed new sites.

EDUCATION & PROFESSIONAL DEVELOPMENT

General coursework taken towards Bachelor of Arts degree Los Angeles Valley College

Graduate, The Center for Creative Leadership Situational Leadership Dimensional Management Training

CORE COMPETENCIES

P&L - Budgeting - Data Analytics - KPIs - Brand Development - Product Planning - Project Management

M&A Support - Due Diligence - Change Management - Revenue Generation - Systems Implementation

Relationship Management - Strategic Planning - Facilities & Real Estate Management - Regulatory Compliance

Audits - Sales Operations Management - Team Building, Leadership, Mentoring and Coaching

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