Administrative Assistant Office

ADMINISTRATION & OPERATIONS I STAFF MANAGEMENT & SUPERVISING

Resourceful Administrative Services Professional with extensive office operations, client and personnel relations expertise. A highly organized, meticulous; able to improve organizational effectiveness and productivity through critical analysis and problem solving. An articulate communicator; skilled in quickly engaging team members and audiences, establishing rapport and developing strong relationships. Derive genuine pleasure from transforming high-potential staff into outstanding leaders demonstrating the creativity critical to operational success.

AREAS OF EXPERTISE

Performance management strategies

Team Player

Multi-unit operations management

Customer relations & satisfaction

Employee supervising and development

Project planning & development

Team building & staff retention

Strategic planning/analysis

Facility management

Resources management

Conflict resolution

Invoice processing

IT literate: MS Office, Excel,

Time management

Bank reconciliation

PowerPoint, Outlook, Word

Research & scheduling

Vendor management

LaserPro

KEY STRENGTHS

Proven ability to develop administrative and clerical procedures.

Expert in business and management principles.

Uncommon ability to create principles and processes for providing customer and personal services.

Remarkable ability to establish principles and procedures for personnel management.

Deep understanding and application of numerical, analytics and statistics.

WORK HISTORY

Spur Design, LLC, Oklahoma City, OK March 2020 – Present

Administrative Assistant

Provide administrative support to all departments which include but not limited to accounting, marketing, architecture, and engineering.

Take responsibility for time management of assigned jobs.

Keep an accurate daily record of the time spent on each assigned job.

Assist in the day-to-day operation of the office.

Daily office management tasks and supply ordering.

Assist in the maintenance of office systems including updating of trade libraries and filing systems.

Assist in travel arrangements for Architects, Engineers, Administration, and Principals.

Jack Henry & Associates Inc, Oklahoma City, OK January 2020 – March 2020

Item Processor II

A keen eye for the details, ability to work in a fast-paced environment, and to work independently as well as function as an integral part of a team.

Provides back office processing for several hundred financial institutions. This includes keying and balancing bank work, meeting cash letter deadlines, and ensuring all data is verified prior to core processing.

Handling all electronic files inbound and outbound to the Federal Reserve Bank and 3rd party correspondent banks.

Reviews data from source documents.

Verifies entries for accuracy and completeness.

Reviews incoming batches in order to balance and correct discrepancies.

Reviews batch documents to ensure accuracy, completeness, and adherence to establishment standards.

Performs audits of both incoming and outbound documents to ensure conformance with regulations and procedures.

Sends and receives file transmissions if necessary.

MidFirst Bank, Oklahoma City, OK June 2015 – November 2019

Documentation Loan Specialist I Business Express Commercial Loan

Primarily responsible for ensuring property documentation is in place.

To establish a legally binding contract with borrowers.

Responsible for securing liens on collateral.

Ensuring loans comply with internal bank policies, as well ad federal and state regulations.

Track exceptions and advises lending staff on documentation issues.

Ensures proper approval of loan commitments.

First Bethany Bank & Trust, Bethany, OK May 2007- February 2015

Administrative Assistant I Commercial Loan

•Provided administrative support to the Senior Vice President & other Loan Officers in the overall administration of the bank's loan portfolio.

•Reviewed all new and renewal loan documents daily.

•Effectively involved in file mortgages, liens, UCC's and maintain collateral vault.

•Processed all loan documentation exceptions and track them. Input new loans on exception tracking program and clearing exceptions as received. Supply information, maintain files, schedule appointments, produce correspondence and otherwise relieve officer of minor administrative and business details.

•Assisted daily in monitoring customer overdrafts including contacting customers.

•Obtained and collected all information and documentation needed to prepare loan documents.

•Prepared loan documents and completed loan packet prior to closing. Closed loans, processed advances and loan payments as required. Provided support in prepare all loan write-ups for Loan Committee.

•Monitored future maturity reports as well as maintaining current financial information on customers and shareholders.

•Reviewed late loan payment reports and make customer inquiries on each as well as answering credit inquiries as needed.

•Supplied loan information to customers regarding specific loan documentation questions as well as interest and principal explanations.

IBC Bank, Oklahoma City, OK March 2003 - February 2007

Administrative Assistant / Commercial Loan

Performed extensive Customer Service with both company and community clients with an emphasis on knowledge of banking products, services and related regulations.

Coordinated workflow in office area and/or training lower level clerical personnel. Assignments require considerable organization, coordination and follow through-

Demonstrated intermediate accounting skills with ability to understand and reconcile various accounts

Managed multi-task activities with advanced analytical and problem-solving results.

Offered specific technical activities: keyboard at 65+ wpm and 10-key by touch I transcription skills (dictation equipment) I word processing and spreadsheet applications.

Maintained internally sensitive and confidential data.

Analyzed, approved and denied Consumer/Commercial loans, following mortgage standards.

Reviewed information on loan documents to determine if buyer, property and loan conditions met establishment and government standards. Prepared and mailed rebates and other papers to clients.

Completed mortgage transactions between loan establishment, sellers and borrowers after loans had been approved.

Answered questions of buyers and sellers relating to details of transaction.

Assembled documents for delivery to Title Company, real estate broker, and lending officer for closing.

Recorded loan information in log form and on government reporting forms, using computer.

Played a key liaison person with borrower, real estate broker and Title Company to request specified documents.

Verified accuracy and consistency of specifications on documents such as title abstract and insurance forms.

PREVIOUS POSITIONS HELD

IBC Bank, Oklahoma City, OK September 2000 - March 2003 Loan File Coordinator

Gulfstream Financial Services of Oklahoma, Oklahoma City, OK March 1998 - September 2000 Loan Officer Underwriter

The CIT Group Consumer Finance, Inc., Oklahoma City, OK May 1988 - February 1998 Customer Service Representative Office Manager June 1994- February 1998 Home Equity Customer Service Representative June 1993-June 1994 Customer Service Assistant Title Clerk May 1988-June 1993

Porter Testing Laboratory, Oklahoma City, OK September 1986- May 1988 Secretary Receptionist Bookkeeper

American Banking Systems, Oklahoma City, OK February 1986- September 1986 File Clerk [part-time employment, contracted through FDIC]

Southwestern Bank & Trust Company, Oklahoma City, OK May 1985- August 1985 General Office Clerk [part-time employment]

EDUCATION & TRAINING

Computer technology and software — Moore-Norman Vocational Technical School, Norman, Oklahoma

Business and Office Administration — Dickinson Business School [Wright Business School], Oklahoma, OK

General studies — Oklahoma City Community College, Oklahoma City, OK

General studies - US Grant High School, Oklahoma City, OK

REFERENCES

References upon request.

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